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We travelled on 3 different carriers during our holiday and Norwegian was definitely the best steward/esses and the best seats. Enjoyed the fact that bulkhead seats didn't incur additional fees like other carriers.

It’s not Norwegian’s fault, but immigration at JFK was a nightmare - not just long waits but confusing process with unfriendly staff giving conflicting instructions about which queue to join.

Only negative things was they were quite negative about giving me water. Every time I went there for my son and myself one member of staff continually pulled faces. I have always been told to walk regularly and take lots of water. This was the first time in any of my flights they were like this. They implied that they would run out of water???? Apart from that very good .

Queues to check in were unacceptably long and slow. There needed to be more staff on check-in. I understand that that is an airport issue as opposed to Norwegians issue. However when I did get to the front of the queue the staff were lovely.