Exterior

Reviews of Hilton Garden Inn Arlington/Courthouse Plaza

3 out of 5
Hilton Garden Inn Arlington/Courthouse Plaza
1333 N Court House Rd, Arlington, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1007 reviews" "
Rating 8 - Good. 300 out of 1007 reviews" "
Rating 6 - Okay. 123 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

krista

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Darryl on 10 May 2024
I am truly sorry to know that you didn’t have a pleasant stay with us, please consider returning back in the near future so that we can make it right for you.

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Darryl on 30 Apr 2024
Thank you so much for Staying with us, I am happy that you enjoyed your stay with us, please come back and visit us soon.

10/10 Excellent

Anna Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at the desk are very approachable, very helpful at all times
Stayed 4 nights in Apr 2024
Response from Darryl on 29 Apr 2024
We really appreciate your rating and amazing feedback, please make sure to come back and visit us soon.

6/10 Okay

Helen

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darryl on 30 Apr 2024
Thank you for your rating, sorry that we did not meet your expectations and we would like to make it right for you on your next visit.

6/10 Okay

Timothy

Liked: Staff & service, property conditions & facilities
J
Stayed 3 nights in Apr 2024
Response from Darryl on 27 Apr 2024
Thank you for your stay, please come back to visit us again, hopefully we can get a 5 of 5 next time.

6/10 Okay

Arthur, HAMPDEN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Darryl on 23 Apr 2024
Thank you so much for your rating, I hope to get a 5 out of 5 on your next visit.

10/10 Excellent

karen c.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and attentive. Room was comfortable for my husband and myself. Plenty of closet and drawer space. Location of the hotel was convenient to metro and restaurants. Would stay there again
Stayed 4 nights in Apr 2024
Response from Darryl on 19 Apr 2024
WOW! We thank you for this amazing rating and feedback, I am happy that you enjoyed your stay with us, we are looking forward to your next visit soon.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and comfortable hotel. The only thing missing was shampoo in the bottle in the shower. Otherwise, Perfectly happy stay!
Stayed 1 night in Apr 2024
Response from Darryl on 7 Apr 2024
We appreciate your amazing rating and feedback, I do apologize about the missing shampoo and will look into this, please come back to visit us soon.

8/10 Good

Andrea Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live and die by reviews and am picky. The pros: location-metro stop right across the street, lots of places to eat (that are good), super nice staff and safe area, the only cons are the walls are thin, heard lots of people using the restroom, pillows and matress arent great...nit the worst but too hard for my liking.
Stayed 3 nights in Mar 2024
Response from Darryl on 2 Apr 2024
Thank you so much for taking the time to rate us and to leave a feedback, I will discuss the issues you had during your stay, please allow us to make it right for you on your next visit.

10/10 Excellent

Jonis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and excellent front desk service. I will definitly stay there for my future trips to DC.
Stayed 3 nights in Mar 2024
Response from Darryl on 2 Apr 2024
Wow! Thank you for your amazing rating and feedback, we cannot wait for your next visit.

6/10 Okay

Mariela

Travelled with family
Liked: Amenities
The room was not cleaned properly. One day they cleaned the bathroom but did not did the beds. We asked for conditioner and they refill it after three days.
Stayed 8 nights in Mar 2024
Response from Darryl on 1 Apr 2024
Hello, I do apologize about this and will look into this matter, please allow us to make it right for you on your next visit.

8/10 Good

David D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bar and dining options.
Stayed 3 nights in Mar 2024
Response from Darryl on 29 Mar 2024
Thank you so much for you rating and feedback, please come back and visit us soon.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location distance from Washington DC
Stayed 4 nights in Mar 2024
Response from Darryl on 29 Mar 2024
This is amazing, thank you so much for your rating and feedback, please come back and visit us soon.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We happened to stay while their ballrooms were being used so nights were a bit loud from the young visitors. No one controlled the noise after 10pm. Other than that, ok stay!
Stayed 2 nights in Mar 2024
Response from Darryl on 27 Mar 2024
Hello, thanks for you rating and feedback. I do apologize for the noise that came from the student group that we hosted, I did notified the school about this issue to ensure a better stay for you and others next time.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved how close it was to the Metro
Stayed 2 nights in Mar 2024
Response from Darryl on 27 Mar 2024
Thank you for your rating and feedback, I am happy that you like the close proximity to the metro, please come back and visit us soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and worked for what I wanted.
Stayed 1 night in Mar 2024
Response from Darryl on 19 Mar 2024
Thank you for your amazing rating and feedback, we hope to see you again soon.

10/10 Excellent

Anurag

Stayed 1 night in Mar 2024
Response from Darryl on 7 Apr 2024
Thank you so much for your rating, please come back and visit us soon.

8/10 Good

Korena

Stayed 1 night in Mar 2024
Response from Darryl on 7 Apr 2024
Thank you for taking the time to rate us, we hope to see you soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
On entering room, problem with privacy shade (fell off the support). Coffee maker didn’t work. The fitted sheet was too small for the mattress a we had to get it replaced. All that was taken care of promptly so not a big deal. Never had any problem with parking and we had a large suv. Plenty of spaces though tight. Getting elevators figured out was a bit funky. They had food available but we never saw anyone eat there. Pretty good restaurant right next door and we ate there twice. Location is convenient to drive into dc,, Arlington cemetery, etc. Overall we enjoyed the stay.
Stayed 3 nights in Mar 2024
Response from Darryl on 18 Mar 2024
Thank you so much for your honest feedback and I am truly sorry your stay with us wasn't so pleasant, I will address these issues so that we can make your next stay with us a perfect 10, thank you for choosing to stay with us.

10/10 Excellent

Shiva kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for families to stay.
Stayed 6 nights in Mar 2024
Response from Darryl on 18 Mar 2024
Thank you so much for your amazing rating and feedback, please come back and visit us soon.

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities
Shower had no shampoo or conditioner, lobby attendant was very incompetent. Parking garage ramp is very steep and garage is sketchy. Overall, poor quality hotel. Stay elsewhere
Stayed 1 night in Mar 2024
Response from Darryl on 5 Mar 2024
I am sorry to hear that you did not enjoy your stay with us, I will look into this and how can I make it right for you?

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be a light above the sink in the bathroom so you can put on your makeup instead of standing in a shadow. Trash should be collected daily
Stayed 2 nights in Feb 2024
Response from Darryl on 3 Mar 2024
Thank you so much for your ratings and feedback I will share this with the team and this is very helpful information, please come back to visit us soon.

10/10 Excellent

Sam

Stayed 3 nights in Feb 2024
Response from Darryl on 23 Mar 2024
Thank you so much for your amazing rating, please come back and visit us soon.

4/10 Poor

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I usually like Hilton Family Hotels. THIS one, the front desk clerk at check in, very unhelpful, probably because she didn't speak english. Couldn't be bothered to log in my Hilton Honors number. Check in was also inconvenient because hidden side entry. With cars parked in front of the door, for long periods, nobody around, just cars. Breakfast was staffed with wait staff that didn't give a crap about anything. Took nearly an hour to get a bowl of fruit and two cups of coffee. And they tried to charge me the full buffet $16. Plus when I asked for the check, they disappeared, then a few minutes later came back to every table but mine, then disappeared again. Won't stay there again. On a brighter note, the morning check out lady, spoke english. And she got my Hilton Honors entered, and was very nice and helpful. Everything was fine except the other employees.
Stayed 1 night in Feb 2024
Response from Darryl on 20 Feb 2024
Thank you for staying with us, I do apologize for the language barrier and the experience you had during breakfast, I will look into this matter and please consider staying with us again so that we can make it right for you.

10/10 Excellent

Peter W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Feb 2024
Response from Darryl on 12 Feb 2024
Thank you so much for you amazing rating, please come back and visit us again soon.

4/10 Poor

Fei

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They charge daily parking but a parking space is not guaranteed. We arrived Friday night and stayed until Tuesday, parking garage at weekend is full and we didn’t have a space to park even we paid the daily parking fee.
Stayed 3 nights in Dec 2023
Response from Darryl on 12 Feb 2024
I do apologize for the parking issues you may have had during your stay with us, please come back and visit us again so that we can make it right for you.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No big deal
Bolt lock didn't work. Ventilation for the room had a rattle with the motor.
Stayed 3 nights in Jan 2024
Response from Darryl on 7 Feb 2024
I do apologize for the maintenance issues you had during your stay with us, I will notify the team about this, please let us know if we can do something to make it right for you and thanks for you amazing rating.

6/10 Okay

Paola, Suffolk

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated furniture, simple room with low ceilings and just the essential Clean but noisy heating system
Stayed 1 night in Feb 2024
Response from Darryl on 4 Feb 2024
Hello, thank you for your feedback, this information that you shared will help us with making improvements, please come back and visit us so that we can make it right for you.

10/10 Excellent

Alicia, Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Dec 2023
Response from General Manager on 1 Feb 2024
Dear Alicia,Thank you for your five-star review. We're delighted you had a great experience at Hilton Garden Inn Arlington Courthouse Plaza. We strive to provide our guests with a comfortable and enjoyable environment, and it's wonderful to know we succeeded. We look forward to welcoming you back for another pleasant stay in the future.Best Regards,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Darryl on 20 Jan 2024
Thank you so much for your amazing rating, please come back and see visit us again soon.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Darryl on 15 Jan 2024
Thank you so much for your rating, please come back and visit soon.

6/10 Okay

Sophia

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Parking was horrible. We paid for parking and there was absolutely no spots. They didn’t even offer to comp back for the parking we didn’t get.
Stayed 3 nights in Dec 2023
Response from Darryl on 10 Jan 2024
Thank you for your feedback and rating, I will look into this matter so that we can better your stay next time.

8/10 Good

sandra A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Darryl on 9 Jan 2024
Thank you so much for your rating, please come back to visit us soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Darryl on 9 Jan 2024
I am very happy that you enjoyed your stay with us, please come back and visit us when you’re back in town.

8/10 Good

Antonietta

Stayed 11 nights in Dec 2023
Response from Darryl on 9 Jan 2024
Thank you for staying with us and giving us a good rating, I hope that the next visit you have with us, we can get a 5 out of a 5 by meeting your standards.

2/10 Terrible

Ron

Stayed 3 nights in Dec 2023
Response from Darryl on 7 Jan 2024
Thank you for staying tight us, may I ask what we could of done better?

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Darryl on 7 Jan 2024
Thank you so much for your amazing rating, please come back and visit us when you’re back in town.

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Darryl on 4 Feb 2024
Thank you so much for your GREAT! rating, please come back soon and visit us.

6/10 Okay

Melania

Stayed 4 nights in Dec 2023
Response from Darryl on 2 Jan 2024
Thank you so much for your rating, please let us know what we could have done better?

10/10 Excellent

Haydee J

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the bed should be change every day
Stayed 4 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Haydee,It was a pleasure to welcome you to Hilton Garden Inn Arlington Courthouse Plaza, and we are thrilled to receive your five-star review. Please know that our housekeeping is happy to change the bedding daily; we simply ask that you make our front desk aware of your request. We hope that otherwise, you enjoyed all we have to offer and will be joining us again on future visits to the area.Kind Regards,General Manager

10/10 Excellent

Pedro

Stayed 1 night in Dec 2023
Response from Darryl B. on 22 Dec 2023
Thank you so much for your rating, please come back and see us soon.

10/10 Excellent

qin

Stayed 3 nights in Dec 2023
Response from Darryl B. on 22 Dec 2023
Thank you so much for your rating, please come back and see us soon.

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Not so great
Our last stay wasn’t the best but it wasn’t the worst. I don't think I'll be staying here again and wouldn’t recommend it. Here are some points: Cons: • Elevator not working right. You would press the floor button and nothing would happen. Even after pushing repeate3dly and hard still nothing. At one point we just got out and used the stairs • Showers are tiny! I’m 6’2” and my shoulders were tight from wall to glass door. A little uncomfortable. • Bathroom small in general. It was hard to close the door if you were standing in the bathroom. • The toilets o used a “Flushmate Pressure Assist” system (or similar pressure-assisted toilet) and it was extremely loud. We heard rooms on both sides of us flushing at all hours of the night. o had to wait 10 minutes between flushes for the pressure to build up. • Table/desk in our room had a broken leg. If you bumped it the leg would fall off. • Stiff bed • Have to pay $26/night to park at the hotel you are staying at!! Pros: • Close to the Courthouse Metro Station for quick access to downtown DC and Smithsonian. • Great food options and bakeries within walking distance.
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Michael,Your feedback is valued, and we thank you for reaching out to share your concerns. Rest assured, our team will seize any opportunity to improve, as guest satisfaction is very important. Your comments about the elevator and bathroom will be shared with our maintenance team right away to ensure everything is working as it should. However, we are pleased that our location was ideal for exploring the area. Thank you again, and we hope you will reconsider staying with us on your next visit to Arlington. Best Regards,General Manager

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Matthew,We appreciate you taking the time to leave a review about your recent stay. We're glad to know you enjoyed your visit with us and that we were able to meet your expectations. Thank you, and safe travels! Best Regards,General Manager

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable beds, quiet and clean
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Ryan,Thank you for allowing Hilton Garden Inn Arlington Courthouse Plaza to host your recent stay. It's wonderful to hear we were able to deliver a positive experience and that you appreciated our clean, quiet, and comfortable accommodations, as well as the friendly hospitality our team provided. We're grateful for your kind comments, and we hope to have the pleasure of your company the next time you're in the area.Kind Regards,General Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is as great option if the DC hotel prices spike. Just two metro stops from DC proper and in a completely walkable area with plenty of restaurants.
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Lisa,Thanks for your glowing review of Hilton Garden Inn Arlington Courthouse Plaza. We appreciate your compliments about our convenient location and are glad you enjoyed your stay. Come back and see us anytime! Safe travels to you.Kind Regards,General Manager

8/10 Good

Daniel

Stayed 5 nights in Nov 2023
Response from Darryl B. on 22 Dec 2023
Thank you for taking the time out to leave your rating, please come back and visit us soon.

10/10 Excellent

William, Morristown

Stayed 3 nights in Nov 2023
Response from Darryl B. on 22 Dec 2023
You are awesome, thank you for your rating, please come back and visit us soon, Happy Holidays.

10/10 Excellent

Jorge L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Nov 2023
Response from Darryl B. on 14 Nov 2023
Thank you so much for your rating and feedback, I am very happy that you liked our service here, please come back and visit soon.