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Reviews of Hotel Pentagon

3 out of 5
Hotel Pentagon
2480 S Glebe Rd, Arlington, VA

Reviews

6.4
Rating 10 - Excellent. 251 out of 1129 reviews" "
Rating 8 - Good. 284 out of 1129 reviews" "
Rating 6 - Okay. 231 out of 1129 reviews" "
Rating 4 - Poor. 165 out of 1129 reviews" "
Rating 2 - Terrible. 198 out of 1129 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was super rude. The rooms had no lights and were super dirty.
Stayed 1 night in Apr 2024
Response from Hotel Pentagon on 26 Apr 2024
We apologize, thanks for staying with us.

10/10 Excellent

Quin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient
Stayed 1 night in Apr 2024
Response from Quiana J. on 25 Apr 2024
Thank you for the perfect rating. We appreciate you so much. Thank you for choosing to stay with us. Hope to see you in the near future.

8/10 Good

Tommy

Stayed 5 nights in Apr 2024
Response from Hotel Pentagon on 25 Apr 2024
We value your feedback. Thank you for staying with us.

8/10 Good

Malgorzata

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Pentagon on 25 Apr 2024
Thanks for staying with us.

2/10 Terrible

Ali

Disliked: Cleanliness, property conditions & facilities
AC was broken and It was hot in the middle of April.
Stayed 2 nights in Apr 2024
Response from Hotel Pentagon on 24 Apr 2024
We apologize for failing to meet your overall stay expectations. We value your feedback. Thank you for staying with us.

8/10 Good

Juliann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills but perfectly adequate - price is right, and very convenient for traveling professionals not spending a ton of time on property.
Stayed 1 night in Apr 2024
Response from Quiana J. on 24 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. You are truly valued as a guest. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service
Right for the price. Rooms need updating and our mattress was very uncomfortable. Felt springs and we kept rolling to the middle.
Stayed 3 nights in Apr 2024
Response from Hotel Pentagon on 22 Apr 2024
Thank you for your feedback

6/10 Okay

Eleazar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv didn’t work
Stayed 1 night in Apr 2024
Response from Quiana J. on 23 Apr 2024
We're sorry you were unhappy we'll work hard to fix the issue you experienced. Thanks for letting us know. We hope to get another chance to properly host you.

8/10 Good

Jo Ann

Liked: Cleanliness, staff & service, amenities
Was not a 5 star class hotel but I didn’t expect that. For the price it was convenient and clean. Had more in room methane I expected. Fridge, Keurig, in room safe.
Stayed 1 night in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Tom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The price was great for the area. The facilities are old and in need of renovations, however, then the price would go up. Our room was quite large but the tv was fuzzy. Yes, we would stay again at the price we paid.
Stayed 1 night in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall nice place to stay. More of a motel vibe but the breakfast was good and everything was clean. Wish we would have known the pool wasn’t working before arrival though.
Stayed 3 nights in Apr 2024
Response from Hotel Pentagon on 20 Apr 2024
Thank you for your feedback

8/10 Good

Roger

Liked: Cleanliness, staff & service
Good centralized location for all we needed to do at Meyer, Belvoir, DC and Arlington cemetery. Great service from staff and housekeeping. Really good buffet style breakfast. Rooms are a bit dated but well kept and clean.
Stayed 4 nights in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for giving us a perfect rating. We hope to see you again soon in the near future.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old but kept up reasonably, reasonable access to all sights and great restaurants on Campbell Ave. Kind of sketchy neighborhood within walking distance but we used LYFT for our transportation.
Stayed 5 nights in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey. We appreciate the perfect rating. We hope to see you again in the near future.

8/10 Good

Jazmin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Kelley, Tomahawk

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quiana J. on 13 Apr 2024
Thank you for doing our online survey. We're sorry you were unhappy. Hopefully we get another chance to properly host you.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
The rooms we got did not look like the ones in the photos .. not all of them are updated. It served its purpose fine though just not exactly what we were expecting.
Stayed 2 nights in Apr 2024
Response from Quiana J. on 10 Apr 2024
Thank you for taking our online survey. We hope to see you again in the near future.

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. The room wasn’t cleaned
Stayed 1 night in Apr 2024
Response from Hotel Pentagon on 11 Apr 2024
Thank you for staying with us!We will inform our management!

2/10 Terrible

Tamara

Travelled with family
Disliked: Staff & service, amenities
Front desk overcharged our card. Toilet clogged and tub was peeling. No good lighting. Beds are very hard and uncomfortable. Area is decent.
Stayed 2 nights in Mar 2024
Response from Quiana J. on 9 Apr 2024
Thank you for taking the time to complete our online survey. We do apologize for all the mishaps that happened during your stay. We hope that you will give us another chance to properly host you in the future.

2/10 Terrible

Baishali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to DC, little cheaper. Decent breakfast.
Stayed 2 nights in Mar 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Kevin

Travelled with family
Just a few miles from airport , average room , definitely worth the price , great hot breakfast, convenient location for touring , the highway ,and restaurants. Would definitely stay here again. Kevin Pittsbrghn 4/24
Stayed 1 night in Apr 2024
Response from Quiana J. on 7 Apr 2024
Thank you so much for choosing to stay with us. We hope to see you again in the near future.

10/10 Excellent

Maxine kim

Stayed 3 nights in Apr 2024
Response from Quiana J. on 7 Apr 2024
Thank you so much for the perfect rating. We hope to see you again in the near future.

6/10 Okay

Cecilia

Disliked: Property conditions & facilities
The bed was not comfortable
Stayed 1 night in Mar 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Only a stop over for me (1night) but I had stayed previously. Good breakfast included. Only negative was some pot smokers outside a nearby room and it filtered in for a while. Would stay again for sure.
Stayed 1 night in Feb 2024
Response from Hotel Pentagon on 6 Apr 2024
Thank you for staying with us!

10/10 Excellent

Cinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to find
Stayed 1 night in Apr 2024
Response from Quiana J. on 3 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Liliia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Quiana J. on 3 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Inei

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ..
Stayed 2 nights in Mar 2024
Response from Hotel Pentagon on 1 Apr 2024
Thank you for staying with us!

8/10 Good

Kimberly

Travelled with group
Breakfast service is slow
Stayed 3 nights in Mar 2024
Response from Hotel Pentagon on 30 Mar 2024
We value your feedback and thank you for staying with us.

8/10 Good

Hannah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff who checked us in was so nice! Probably the best check in experience we’ve had. We would stay there again
Stayed 1 night in Mar 2024
Response from Hotel Pentagon on 29 Mar 2024
We value your feedback. Thank you for staying with us!

4/10 Poor

Jaclyn

Stayed 3 nights in Mar 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Rene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible hotel, very creepy, dirty, felt unsafe. I was there for an hour with my 83 year old mother and decided to call another hotel to stay at. I wasn’t going to stay at a hotel that felt unsafe and certainly wasn’t going to have my 83 year old mother stay there. If I could give zero stars I would, it was a horrible experience.
Stayed 5 nights in Mar 2024
Response from Hotel Pentagon on 28 Mar 2024
Thanks for staying with us.

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Pentagon on 28 Mar 2024
Thank you for staying with us!

2/10 Terrible

Mikki

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I checked out after being put in two dirty/unsafe rooms. I was refused a refund even though I booked three nights and was there less than 30 min. I was out nearly $500 and the hotel manager did not care. The young man at the front desk was the only thing about the place that wasn't terrible.
Stayed 3 nights in Mar 2024
Response from Hotel Pentagon on 26 Mar 2024
We apologize for failing to meet your overall stay expectations. We value your feedback.

6/10 Okay

Donald, Mount Zion

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Pentagon on 26 Mar 2024
Thank you for staying with us. We value your feedback.

6/10 Okay

Ashly

Travelled with partner
Disliked: Property conditions & facilities
The shower drain didnt work and the bath tub just filled with water.
Stayed 3 nights in Mar 2024
Response from Hotel Pentagon on 25 Mar 2024
We apologize for failing to meet you overall stay expectations. We value your feedback. Thank you for staying with us.

2/10 Terrible

CHRISTOPHER, HURST

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was totally disppointing,but book it paid ,so dealt with it for five nights
Stayed 5 nights in Mar 2024
Response from Hotel Pentagon on 23 Mar 2024
We value your feedback. Thank you for staying with us.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a little update but good.
Stayed 1 night in Feb 2024
Response from Hotel Pentagon on 23 Mar 2024
We value your feedback. Thank you for staying with us.

6/10 Okay

Christopher

Business traveller
Disliked: Property conditions & facilities
Its your typical outdated motel; rusty shower fixtures, poorly patched wall paper, stained tub, and you get woken up by people racing on the highway next to it. You get what you pay for I guess
Stayed 1 night in Mar 2024
Response from Hotel Pentagon on 23 Mar 2024
We value your feedback. Thank you for staying with us.

8/10 Good

Laura

Was ok just to go and sleep.
Stayed 3 nights in Mar 2024
Response from Hotel Pentagon on 23 Mar 2024
We value your feedback. Thank you for staying with us.

6/10 Okay

Hector

Stayed 1 night in Mar 2024
Response from Hotel Pentagon on 23 Mar 2024
We value your feedback. Thank you for staying with us.

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Quiana J. on 19 Mar 2024
Thank you so much for the perfect rating. We hope to see you again in the near future.

4/10 Poor

Yolanda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel wasn't really 'closed' like how hotels usually are, it looked more like a motel. The room did not look like the photos that were on Expedia. There were areas where you could tell it needed to be cleaned, there was some dust on the lamps. The microwave was also not working properly and the extensions the appliances were connected with were visible. I give it a 2 because even after a 12 hour drive I had a place to rest.
Stayed 2 nights in Mar 2024
Response from Quiana J. on 13 Apr 2024
Thank you for doing our online survey. We're sorry you were unhappy with your room. Hopefully we get another chance to properly host you. Thank you for choosing to stay with us.

8/10 Good

Saikat

Liked: Cleanliness, amenities, property conditions & facilities
I recommend
Stayed 1 night in Mar 2024
Response from Quiana J. on 18 Mar 2024
Thank you for taking your time to complete our online survey. We appreciate your feedback. We hope to see you again in the near future.

8/10 Good

Milenia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Quiana J. on 18 Mar 2024
Thank you for taking the time to complete our online survey. We appreciate your input. We hope to se you again in the near future.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quiana J. on 18 Mar 2024
Thank you so much for the perfect rating we hope to see you again in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Pentagon on 16 Mar 2024
We value your feedback. Thank you for staying with us!

10/10 Excellent

Kate

Travelled with family
Liked: Amenities
Clean, comfortable and affordable
Stayed 1 night in Mar 2024
Response from Quiana J. on 14 Mar 2024
Thank you so much for taking the time to complete our survey we appreciate your feedback. Thank you so much for the perfect rating. We hope to see you again in the near future.

10/10 Excellent

mustufa

Travelled with group
Close by airport. Water was filled out when taking shower .not draining. Stopper was bad
Stayed 2 nights in Mar 2024
Response from Quiana J. on 13 Mar 2024
Thank you for taking our online survey. We will let our maintenance supervisor know about your concerns. We hope for a proper chance to host you in the near future. Thank you for choosing to stay with us.

8/10 Good

Sam

Stayed 1 night in Mar 2024
Response from Hotel Pentagon on 1 Apr 2024
Thank you!