Search Hotels with Airport Transfers in Northern Louisiana

"We like staying here but the property is showing its age. The rooms are somewhat musty smelling. The casino needs upgrading. "

"My partner and I traveled to Shreveport for his uncle’s funeral. After an emotionally exhausting day, all we needed was a place to rest. Check-in was a red flag, the front desk staff couldn’t complete the process without the manager showing her which keys to press. We were then issued a room key that failed to open the door, flashing yellow repeatedly. We returned to the desk. No apology, no assistance, just a replacement key and “just try it again.” That key failed too. We never entered the room. After the second failure, my partner who was grieving and exhausted, lost his temper. This was a moment for de-escalation. Instead, the manager immediately demanded we leave, made no attempt to resolve the issue or offer an alternative room. When I asked for a printed receipt confirming his verbal refund promise, he refused and called the police. We were removed from the property without accessing our room or receiving any refund. I understand my partner’s reaction wasn’t ideal, but I paid for a one-night stay and were never actually given usable access to the room due to repeated key failures, and then we were effectively removed without receiving the service. I am currently pursuing legal action."