Search Hotels by NH Hotels in Northern Europe from £73

"Good day. I am writing because we had a flood in our room. They came and fixed it but our clothes and personal stuff were all wet. It was leaking all day. No one from the staff came and asked us if everything was ok. It was just brushed off. No offers for another room or anything. Highly disappointed. I would write anything but when we first arrived there was jack hammering going in in the construction and we were on the 2nd floor. It seemed like a nightmare from the beginning. I enjoyed my stay in London but not at the hotel. I just survived breast cancer and this was my cancer free vacation. I hope you can make this right. Sincerely Rachael Hettinger. Boise Idaho United States "

"We did not stay for breakfast but the bar menu was excellent and we felt very comfortable, safe and taken care of on our visit. "

"Make sure you ask for a room away from the train tracks or you will be awake all night."

"Great location, thanks for the room upgrade!"

"Breakfast is great. Lobby excellent. Staff great. Rooms very reasonable. A little tight and a little hard to get the room cleaned. Totally great stay. Just a little complaint about unclear how to ensure the room is cleaned (you have to request the night before)"

"This listing is incomplete. Right off the bat, they wanted £40 to check-in early. Rather than give available rooms to folks first come first served like other hotels, they wanted more money. The cocoon concept seemed pretty cool, except the room we got… - has no windows - is split in two vertically so you have to crawl around like you’re camping (hit my head twice) and the ladder is in the way of the bottom one - there is nowhere to put stuff except in the crawl spaces in front of the bed and one “platform” for one suitcase (no nightstand, no counter space in the bathroom, no closet, no hangers, no desk) had to use the toilet and the top of the garbage can - there is nowhere to sit except the bed, and the toilet - nothing in the room (no coffee, no iron, no hair dryer, no TV, no cups, no ice bucket, nada) - no front desk (though it says so on the amenities) only a row of iPads for self check-in and a few people loitering around - no phone to call the non-existent front desk to ask if they have any of the items above - lots of outlets for charging, yet none in the bathroom for hair drying (brought our own)(maybe it’s UK code) - not see through but translucent bathroom divider (I left the room while my daughter showered) - can’t turn the AC down below 19 degrees but room never got below 23 - then, to top it all off, they wanted £45 to out the bags in storage at checkout - same price as a few other “normal”/“real” hotels, not including early check-in fees and fee"

"Great location, clean, and comfortable. Had ongoing issues getting towels, washcloths, hand towels throughout the stay (had to call down every day for something)… middle of the night call from room service, despite having not ordered. No follow up or apology from staff. Would probably stay again, but would go elsewhere if costs/location were equal. "

"What a great hotel! Every staff member was so kind and friendly. The room was so nice and comfortable and cleaned very well, it made it nice to come back after a long day out exploring. I even bought my own lunches from Lidl to keep cost down and they kept it in a fridge for me to collect as and when I needed it. Its in a great location, when I wasnt out day touring I was able to walk around the city easily as its so central. Also a very quiet hotel, I had a fine time sleeping every night. On check out they looked after my bags for me and let me use the lobby area to relax until I had to leave for the airport. Such a great stay for such a great price as well. Hopefully I will be back."

"Friendly, helpful, spotless, safe for a solo person.. Been coming from the 60's A great visit thank you Jean Schaniel. Very grateful a fantastic stay.. "