Northeast Indianapolis Holidays from £1,289

Front desk staff not friendly or helpful! I asked for towels several different times and was told they didn’t have any and they had no idea when they would have some. The guy at the front desk literally said, it was just his job to check people in, towels was not his job :( When we checked in the girl at registration was not friendly or helpful either. I probably will never stay at your hotel again.

It felt like a boutique hotel. But surrounding was a little bit looked dangerous.

Fantastic experience from start to finish. All members of the staff at the Omni Severin were all kind, courteous, and overall happy to help. The room was consistent with the images shown online, can’t really critique much, however the mechanism for the shower to make the water flow through the shower wasnt secure to say the least. The water was consistently hot which is usually the main concern with staying at a hotel, but the water pressure did leave a bit to be desired. Aside from that, the room as clean, the staff were managing the facilities properly, would definitely come back to stay again as well as visit other Omni properties.

Overall, nice property for a stay. My only complaint is that we required a pet friendly room as we are traveling across country with our Border Collie and Golden Retriever. They put all people with dogs in the same floor, this mean there was a lot of barking. Our dogs didn’t sleep a wink nor did we because of other barking dogs. Also our room had damage to the cabinet set where the tv is, seemed to be from a dog. It doesn’t bother us but we made sure to report to the front desk so we didn’t get a charge for damage.

What made this property exceptional was the staff! My room was perfectly fine, but, somehow, I went to the JW Marriott instead, valet parked my car, and went into the hotel to check in. The manager on duty walked me through the sky bridge to the hotel where, in fact, I had made my reservation. I go back to Indiana fairly often to see my aging mother. From this point forward, I will be staying at the downtown Indianapolis Marriott!

Came down for FDIC and the hotel was beautiful! Blew my fiancé away with the valet parking and the room! Would stay here again if the opportunity arises!!