Ratings based on 299 Verified Reviews

4.4 out of 5
86% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from York

Hotel staff are friendly and efficient

Posted 27-May-2018
The hotel staff are friendly and helpful. The refurbishment has been done tastefully and enhances the bygone grandeur of this beautiful hotel. Our room was comfortable and modern yet in tune with the ambience of this old railway hotel. My only disappointment is that the junior suite did not have a bath, something that I would have expected in this grade of room.
5 out of 5
by A verified traveller

Posted 24-May-2018
Just one night stay, lovely hotel.
Comment from Hotel Management
25-May-2018 by TH, Hotel Management
We appreciate your review and hope to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Posted 19-May-2018
Amazing hotel in a great location. Nice restaurant and friendly staff
Comment from Hotel Management
21-May-2018 by TH, Hotel Management
Thank you for your review. Great to read your delight with your stay at the Principal York.
5 out of 5
by A verified traveller

Posted 15-May-2018
Comment from Hotel Management
21-May-2018 by TH, Hotel Management
Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montréal

Posted 22-Apr-2018
Perfectly located for a day trip. Very walkable to the more touristy parts of York, but right next to the train station. Perfect to take an early morning train.
Comment from Hotel Management
26-Apr-2018 by TH, Hotel Management
Thank you for your review. Please visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2018
Wonderful hotel lovely views over York & the Minstet!
Comment from Hotel Management
26-Apr-2018 by TH, Hotel Management
Delighted that you enjoyed our location and views towards the Minster. Thank you for your review and please visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel - Small Rooms

Posted 09-Apr-2018
The hotel is lovely and in a convenient place for both the city and the train station. The room we stayed in was a classic room. If you book, pay extra and get a double or a suite. The room itself was really hot without the heating. On opening the window we got the noise from the train station and bath robes were not available as stated. We have stayed before and returned based on our first experience. It does appear that complacency could have set in. But then when you’re booked up or full the hotel must be doing something right. Would we stay again? Possibly but will also consider other options we are in York.
Comment from Hotel Management
10-Apr-2018 by TH, Hotel Management
We appreciate your feedback and are awaiting updated guest directories as bathrobes are only supplied in certain room categories. We sincerely hope we can welcome you back to the hotel again to experience an alternative room category.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Africa

Fantastic hotel in York

Posted 06-Apr-2018
Excellent location - great comfort. Lounge amazing. Love this hotel and the snacks in room is really a nice touch. Restaurant excellent.
Comment from Hotel Management
10-Apr-2018 by th, Hotel Management
Thank you for your feedback and we hope we have the pleasure of welcoming you again to the Principal.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Apr-2018
Excellent location, superb installations and great comfort.
Comment from Hotel Management
05-Apr-2018 by TG, Hotel Management
Delighted you enjoyed our location and your stay at the Principal York.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wirral

Beautiful hotel in a fantastic location!

Posted 31-Mar-2018
The hotel is stunning, it is also perfectly located as it is right next to the train station. All the shops/bars/attractions are a short walk away. Would highly recommend.
Comment from Hotel Management
05-Apr-2018 by TH, Hotel Management
Thank you for your recommendation. Please visit again soon.