Ratings based on 242 Verified Reviews

4.4 out of 5
82% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Romantic retreat

Posted 07-Jan-2018
Pros: Good breakfast Impressive entrance, lobby area, staircase
Cons: Spa facilities in need of an update
Location: Lots of eateries
Close to the main shopping/eating area. Staff friendly and helpful
Comment from Hotel Management
09-Jan-2018 by TH, Hotel Management
Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveller from doncaster

Beautiful hotel

Posted 07-Jan-2018
Hotel is beautiful but the room wasn't quite what I expected. On the photos I was expecting a sitting area (sofa) but there was just 2 chairs and a table and for a room with 'suite' in the title I don't think a bed and 2 chairs and a table was enough! The staff were lovely and everything else was spot on. Would recommend to stay just double check what you are actually getting and dont rely on the photos 😊
Comment from Hotel Management
09-Jan-2018 by TH, Hotel Management
Thank you for your review. We appreciate your recommendation and hope to welcome you again soon.
3 out of 5
by A verified traveller from uk

Close to walled city

Posted 31-Dec-2017
Room small and uncomfortable bed no drawer space for clothes Bar- chip in glass -husband waited to be served while other who come in after him were served Before him had to complain Breakfast - not enough staff Restaurant-food average not what I would have expected for a 5 star hotel-there was a hair on the chicken starter that I ate errrh! Reception- thought the clothes member of staff checking us in we’re unkept Wouldn’t recommend this hotel
Comment from Hotel Management
09-Jan-2018 by TH, Hotel Management
Thank you for reviewing your stay with us. There are no excuses for the glass and please accept my apologies. We appreciate your comments which will be shared with our Heads of Department as we strive to improve with each and every stay and I sincerely hope we have the opportunity to serve you again.
2 out of 5
by A verified traveller from Beverley

Handy for the station

Posted 22-Dec-2017
Pros: It's location
Probably the worst hotel room I have had in over 40 years of travel
Comment from Hotel Management
09-Jan-2018 by TH, Hotel Management
I am sorry that your room did not meet your expectations and sincerely hope that you brought any issues to the attention of our Guest Services team during your stay as if available they would have found you a suitable alternative room. Thank you for your review and I hope we have the opportunity to welcome you again in the future.
3 out of 5
by A verified traveller

Old Hotel trying its best

Posted 30-Nov-2017
Old building trying its best only to be let down by service staff. For the best part most of the staff were good. Just a few bad apples that will set in the rot if they arnt removed. We stayed 3 nights, ate in the first night, food was good but the service kept us away from the restaurant for breakfast lunch and dinner throughout our stay. Towels weren’t the cleanest I’ve seen and the room was very very cold.
Comment from Hotel Management
14-Dec-2017 by TH, Hotel Management
I am truly sorry that your stay did not meet your expectations and trust that any issues were brought to the attention of our Guest Services team during your stay. Our colleagues are usually highly recommended and I am sorry for any shortfalls in service you experienced and if you wish to message me direct with any feedback that would be appreciated in order that I can review any comments.
5 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Luxurious and convenient location

Posted 25-Nov-2017
Had to bring my luggages to the front of the hotel instead of using the side gate meant only for exit and then up a flight of steps to the reception. But once checked in, everything was perfect and lovely.
Comment from Hotel Management
12-Dec-2017 by TH, Hotel Management
Thank you for your review.
2 out of 5
by A verified traveller from USA

Just a hotel at best

Posted 14-Nov-2017
Customer service was very, very poor. Their lack of service and care was the biggest negative on our holiday. The difference between this hotel's staff and every other we stayed is was noticeable.
Comment from Hotel Management
21-Nov-2017 by TH, Hotel Management
I am truly sorry for any service issues you experienced during your stay. Our team are usually highly reviewed on this and other review sites and I trust that you spoke with our Management team during your stay to resolve any concerns.
4 out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel. Close to all amenities

Posted 12-Nov-2017
Luxury comfortable hotel in the town centre with easy access to transport and shops
Comment from Hotel Management
13-Nov-2017 by TH, Hotel Management
Thank you for your review and please visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Beautiful hotel with friendly and helpful staff.

Posted 10-Nov-2017
Pros: everything
Cons: none
Location: Next tp the train station which was very handy, no need a taxi. 10 minutes walke to the centre and to the shops, boat cruise in the river
This hotel is so amazing and everything were up to our satisfactory and to the standard of 5*. The breakfast was lovely, verity of fresh food buffet. We booked a room but we didn't ask for a room with a shower. The following day of our arrival, we asked the reception if we can change our room with a shower. They say that they might have a room for us. At the end, we got a room with a shower but that room was very small and they didn't have a space/shelves in the cupboard, only hanging cloths, but we managed fine as we stayed for just 2 nights. Very very polite staff and quiet friendly as well. I will definatley would recomend it to my friends and family
Comment from Hotel Management
13-Nov-2017 by TH, Hotel Management
Great to read you enjoyed your experience of the Principal York and thank you for your recommendation.
5 out of 5
Recommended
for Everyone
by A verified traveller from Middlesbrough

Wonderful stay

Posted 22-Oct-2017
Pros: Beautiful room, excellent facilities
Location: Very close to the centre of York, enjoyed the Theatre, Fairfax House and all the shops
Beautiful room, excellent service and ambience. Facilities in the room were outstanding. Lovely view across the city.
Comment from Hotel Management
13-Nov-2017 by TH, Hotel Management
Delighted you had a wonderful stay and please visit again soon.