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"Wonderful "

"When I travel to Wellington, I always stay at The Royal Inn! The staff is very helpful, understanding and sweet! I always feel safe there, because I often stay there by myself. The rooms have always been clean, and the location is perfect. Many restaurants in the area. "

"Front desk staff was friendly and helpful in getting a reduced rate. Room was clean and had everything we needed. Breakfast was hot and plentiful. Would definitely stay there again if I was back in the area."

"The hotel was exactly what I expected. No complaints at all"

"This was by far the worst hotel experience I’ve ever had. The moment I walked into the room, it smelled heavily like cigarette smoke. The entire place felt dirty and poorly maintained. To make matters worse, there were cockroaches in the bathroom — completely unacceptable. I felt so uncomfortable and disgusted that I couldn’t even stay the night. I had to leave immediately. What made the experience even more frustrating was that I couldn’t get a refund because more than an hour had passed since check-in, even though I had only stepped out briefly to get food. I would not recommend this hotel to anyone. Save yourself the trouble and stay somewhere else"

"The hotel is very dated and the rooms are pretty banged up. "

"This ok"

"Unfortunately this hotel is poorly managed. We had 2 rooms here for a girls weekend & there are MANY issues with the service. The front desk couldn’t find my reservations when I was checking in. I had to provide info & they recreated the bookings. To name a few other issues, the floors in the rooms are filthy. Housekeeping avoided servicing the room as much as possible. For my 3 night stay, we had one ‘partial’ service. The amenities in the room are not ideal- a cooler that hardly cools anything, few hangers, a shower door that doesn’t allow you to place a mat outside, no garbage in main bath area, hardly any TV channels to choose from as most have become “gray”, community ice without any scoop (sanitation issue/broken glass concerns)…shall I continue? We witnessed staff arguing at the lobby bar. 1 bartender servicing the entire lobby & restaurant. Food in the restaurant did not come out as ordered. Service in lobby/bar was beyond terrible. Trash in common areas as there was nobody working to pick up used items. Our second room wasn’t ready on time & it had cooler issues for my friend’s temperature sensitive medication. Shall I go on? Valet was efficient-the highlight of our trip. Carlos the bellman was friendly. Ritchie and Tyler in the restaurant are friendly & doing the best job they can given the circumstances. Phil at the bar needs more support so he isn’t unhinged. I got a measly resort fee credit. Great location.Too bad because it should be great for the price. "

"One of thee best hotels I have stayed in !!"