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Reviews of Units at Avista Resort by Elliott Beach Rentals

3 out of 5
Units at Avista Resort by Elliott Beach Rentals
300 N Ocean Boulevard, North Myrtle Beach, SC

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 35 reviews" "
Rating 8 - Good. 13 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 6 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles, Hickory

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Lindsay

Travelled with family
Liked: Room comfort
Stayed 3 nights in Sep 2020
Response from Renee on 23 Sept 2020
Thank you for taking the time to review our company and your stay at the Avista. Your feedback is very important as it allows us to know how we are serving our customers. We look forward to serving you for years to come.

8/10 Good

Tyrone

Travelled with group
Liked: Cleanliness
Stayed 2 nights in May 2020
Response from Laura on 25 Jun 2020
Thank you for your review!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The unit was disgusting. The walls had chucks of missing paint and stains all over. The bedding was old, yellowed and stained. Mattresses were stained and ripped. The furniture was wrecked, stained, broken and the lamps didn’t work. Ac had a moldy odor. I would not stay here again if it was free.
Stayed 2 nights in Nov 2019
Response from Nicole on 13 Dec 2019
Thank you for your feedback. We apologize for any negative experiences that occurred during your stay. Our guest's satisfaction is of utmost importance and it is unacceptable that we did not perform up to these standards. Please know I have forwarded your message to our team to ensure these issues will be addressed promptly. We truly hope to see you again.

4/10 Poor

Notafan, Nc

Travelled with partner
Disliked: Staff & service, amenities
The location was nice by it being right next to the ocean and all rooms appeared to be pointing towards the ocean The parking situation was a nightmare Because it only has a parking deck across the street from the condo with very tight spaces and trying to get across the street from the parking deck is difficult. Then when you get back to the building there is not a direct way to get into the building. You have to go around to the end of the building or go through several doors and the pool area to get to a elevator. Layout is very poor. The room that we were in was dated and Not kept up. The floors were dirty and the in unit washer was broken with a note not to use The tv was very bad with only a few channels available. The hot tub area downstairs was not maintained well and had mildew and mold growing on the sides. The check In process Process was aggravating also probably because we booked with a 3rd party. But I wouldn’t call this place a Resort. More like a overpriced condo rental. I definitely would not recommended and will Not stay here again Very disappointed ☹️.
Stayed 2 nights in Oct 2019
Response from Nicole on 21 Oct 2019
We are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers. We hope you give us a second chance. Rest assured we won't disappoint.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
PROPERTY WAS FIND OTHER THAN PARKING... I GOT A PARKING TICKET.
Stayed 2 nights in Oct 2019
Response from Nicole on 10 Oct 2019
Thank you for taking the time to share your experience with us. I am very sorry you received a ticket. Unfortunately, that is not something out of our control. We are glad to see you enjoyed your stay. We look forward to having you back at the beach!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Nicole on 3 Oct 2019
Thank you for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and your beach rental was up to your expectations. We look forward to having you back at the beach!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Ocean front, several pools, easy access to beach. Friendly staff
Stayed 4 nights in Sep 2019
Response from Nicole on 27 Sept 2019
Thank you for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and your beach rental was up to your expectations. We look forward to having you back at the beach!

4/10 Poor

Harmony H.

Will not use Vrbo or Elliot rentals again
My main problem is that our confirmation email did not include information concerning needing a linen package or needing to bring toilet paper so we had no idea that we would get to our condo and there would be no toilet paper in the condo. Big problem when you have had a long drive. Our first condo had a major leak in the kitchen sink that leaked out and soaked the carpet. Our second condo did not have working Wi-Fi or a linen package and we had to wait until eight in the evening to get our sheets to put our kids to bed.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I liked being on the beach. The pools were out of order for repairs. There was mold in the shower, visible garbage under the bed, the vent fell from the microwave when I opened it.
Stayed 2 nights in Sep 2019
Response from Nicole on 23 Sept 2019
Thank you for your feedback. We apologize for any negative experiences that occurred during your stay. Our guest's satisfaction is of utmost importance to us. Please know I have forwarded your message to our team to ensure these issues will be addressed promptly. However, we are thrilled you enjoyed the beach. We truly hope to see you again

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Nicole on 23 Sept 2019
Thank you Dale, for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and your beach rental was up to your expectations. We look forward to having you back at the beach!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2019
Response from nicole on 17 Sept 2019
Thank you for taking the time to share your experience with us. We appreciate your review and hope that you enjoyed your stay at the beach and your beach rental was up to your expectations. We look forward to having you back at the beach!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for three nights and never left the resort! It had everything I needed. Easy access to the beach, crystal clear pools, a great pool bar, and amazing restaurant/chef!
Stayed 3 nights in Aug 2019
Response from Nicole on 4 Sept 2019
Thank you for taking the time to share your experience with us. We appreciate your review and are glad to see you enjoyed your stay and your beach rental was up to your expectations. We look forward to having you back at the beach!

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing! We loved everything about it! They had the indoor pool, hot tub & lazy river so the kids could play even on a rainy or cold day! Plus the outdoor pools & hot tub. They have an outdoor bar by the pool which was perfect! We were right there on the beach with a perfect view. When we checked in the room was very clean & already made a statement of relaxation. I can not wait to stay here again!
Stayed 4 nights in Apr 2019
Response from Nicole on 23 Apr 2019
We are so grateful for your feedback! We are pleased to know that we hit the mark and delivered on everything that we promised. Your opinion is valuable to us and helps us shape everything that we do. We are thrilled to hear how much you enjoyed your stay at the beach! We can't wait for the next opportunity to serve you and your family.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Nicole on 22 Apr 2019
Thank you , for taking the time to share your experience with us. We appreciate your review and hope that you enjoyed your stay at the beach and your beach rental was up to your expectations. We look forward to having you back at the beach!

8/10 Good

Zach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a good deal for the price. This room could sleep a lot of people and the view was spectacular. We did not use the pools but they looked like a lot of fun.
Stayed 2 nights in Feb 2019
Response from Nicole on 6 Mar 2019
We appreciate you taking the time to share your experience with us. It is so good to hear you enjoyed the room and the great views. Next time you come, you have to check out the great pool area. We look forward to seeing you back at the beach!

6/10 Okay

Joe C.

New Year's At NMB
The unit we stayed in was clean and had plenty of room for my wife and I. We have stayed at the Avista off and on for more than 10 years. The time is starting to show on the general appearance of the building, could use a good cleaning and fresh coat of paint in the common area's.
Stayed 3 nights in Dec 2018

10/10 Excellent

Angela, Elgin, South of

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When I arrived to checkin I didn't know we had to check in at Elliott so the lady at the front desk informed me I had to check in with Elliott so I asked her for the address so when I arrived there at one of the Elliott offices the lady informed me I was at the wrong one I needed to go to the other closer to Avista and on top of having to go through all of that it was pouring down rain. Was not very happy at all with that experience.
Stayed 2 nights in Oct 2018
Response from nicole on 31 Oct 2018
Thank you for taking the time to share your experience with us. I am sorry for the miscommunication. We do include the correct check in address on the confirmation letter. I apologize if you feel we did not communicate that well with you. We hope to see you back at the beach!

8/10 Good

Barry, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rented the property through Elliott Rentals - the size of the room was outstanding - the kitchen was equipped well. The AC output was weak - it took quite a while for the room to reach a cool temperature. I was disappointed that when I approached the hotel desk to ask about the AC, I was told that if I had ANY problem at all - that I had to contact Elliott Rentals. That was that, and they made no offer to do anything for me.
Stayed 2 nights in Sep 2018
Response from nicole on 25 Sept 2018
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay and the condo was well equipped for your needs. I apologize on behalf of the front desk at the property. That is certainly no way to treat any guest whether they book through them or us. We hope to see you and your family back at the beach!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Had a great experience. It’s a nice place to stay.
Stayed 3 nights in Jun 2018
Response from nicole on 29 Jun 2018
We are so grateful for your feedback! We are pleased to know that we hit the mark and delivered on everything that we promised. Your opinion is valuable to us and helps us shape everything that we do. By sharing it with us you encourage our team to constantly strive to do our best. We can't wait for the next opportunity to serve you!

8/10 Good

Lindsay, Ohio

Liked: Property conditions & facilities
Disliked: Cleanliness
The unit needed a better cleaning and it never seemed to get cool enough- the room or refrigerator. Noises were easily heard through the walls. Not terrible but could’ve been better.
Stayed 6 nights in May 2018
Response from nicole on 7 Jun 2018
Thank you so much for taking the time to share your experience with us. Your feedback is greatly appreciate as it will allow us the opportunity to address the issues. We apologize for any inconvenience you encountered during your stay. We hope to see you back at the beach!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misled
My stay at the Avista was very enjoyable, however, I was not aware that this was a third party rental and that I was responsible for stripping the linens, taking the trash out, and various other chores that I had gone on vacation to get away from. I have booked through hotels.com many times and this was my first experience like this. After reading the fine print on my reservation information, I realized I had to go off-site to the third party's office to retrieve and return keys and pool passes. The fine print did not mention anything about this being a private rental and that the Avosta itself had nothing to do with it. The gentleman at the front desk actually told me that if I had any issues not to call them unless it had something todo with the pool or amenities. I would like to be told up front of this type of rental before I book.
Stayed 3 nights in May 2018
Response from nicole on 3 Jun 2018
Thank you for taking the time to share your experience with us. We appreciate your feedback as it will allow us to see things through our renters eyes and make any necessary changes. We are glad to see your stay was enjoyable and we look forward to having you back at the beach!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room right on the ocean. Excellent for the price. Wish I would've known we wouldn't have housekeeping services (including no toilet paper supplied) before booking. Otherwise, responsive rental agency and great place to stay, overall.
Stayed 3 nights in May 2018
Response from nicole on 18 May 2018
Thank you for taking the time to give us your review. We appreciate your feedback and kind words. We are beyond happy to hear you enjoyed your stay. We look forward to having you back at the beach!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from nicole on 9 Apr 2018
Thank you for taking the time to share your review. It is so good to see you enjoyed your stay with us. We look forward to seeing you back at the beach!

4/10 Poor

Iacob

Disliked: Cleanliness, property conditions & facilities
Not so great!
I usually don't give any reviews, but I felt like I should this time. We booked a unit at the Avista using Elliot management. Check in was easy and staff was friendly. Upon arrival the room wasn't very clean, patio chairs were very dirty and in need of a deep cleaning. The room had one blanket and when asked for an extra one at the hotel reception, they said they can't help and I should contact Elliot management. I did, but they had no extra blankets and even if they did have one, I would have to go get it from their office, not on site. I ended up buying one the next day. Elliot management offered to reimburse me. We had no cleaning service for the entire stay (4 days). We had to remove the trash ourselves and discard outside.
Response from nicole on 8 Apr 2018
Thank you for taking the time to share your experience. We appreciate your feedback. It is true, we do not have daily maid service as a hotel would. We have a departure maid service and we try to make that very clear to all of our guests. I apologize if that was not clear and if you were inconvenienced by this. We will truly do everything we can to make sure these issues are resolved. Thank you for letting us know. We look forward to having you back at the beach!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day trip
Our 5 day trip was great, the weather and the Beach was great. Enjoy ourselves to the fullest.
Response from Elliott Beach Rentals on 24 May 2017
Thank you so much for taking the time to share your experience with us. We are so happy to hear you had a great stay and the weather was great. We hope to see you again soon!

4/10 Poor

glenn

Disliked: Staff & service
Moved
I was moved to Bay Watch. I wanted Avista because of location, therefore I was not pleased.
Response from Elliott Beach Rentals on 16 May 2017
Thank you for taking the time to share your experience with us. I am very sorry you were relocated to the Baywatch. We do hope you enjoyed the beach even though it was not at the location you had hoped to be at. If you have any further questions or concerns please feel free to contact us. Sincerely, Nicole Customer Service

8/10 Good

Sue

Liked: Staff & service, room comfort
Disliked: Cleanliness
Avista good, Elliott bad
Unfortunately, our room had not been cleaned upon arrival at 7pm. The rental agent, Elliott Beach Rentals, said we had no choice but to clean the room ourselves as they had no other accommodations available. So we spent 2 hrs cleaning to get to the point we were comfortable staying. We received towels and linens but no comforters, mattress covers or clean shower curtain since the cleaning service employed by Elliott never showed. We were told we would get a "cleaning credit" but haven't received it yet. The Avista was nice and we enjoyed the amenities but will not be using Elliott Rentals again.
Response from Elliott Beach Rentals on 24 Apr 2017
Hello, Thank you for taking the time to share your experience with us. I am very sorry for the inconveniences you had during your stay. I can assure they are not our standard of service and will take care of them immediately. We appreciate you letting us know. if you wish to speak with me further please contact me in customer service at your earliest convenience. Nicole Pease

10/10 Excellent

Avista Resort, N Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing! The rooms were big, the oceanfront view was beautiful, fully stocked kitchen, all amenities,& clean linen. I will definitely be back!
Response from Elliott Beach Rentals on 14 Apr 2017
Hello, Thank you so much for taking the time to share your experience with us. We are so happy to hear you had a great time! We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Nice place to stay if you do not plan on cooking in condo. No cabinet space for your food items. Amenities of pools, (indoor/out), lazy rivers,hot tubs were nice. Great ocean view which made the stay completely worth it.rooms were very quiet, despite several basketball/softball teams staying for local tourneys. Free parking garage located across street from condo.
Response from General Manager on 13 Mar 2017
Thank you so much for taking the time to share your experiences with us. We will certainly take a look at the kitchen space and see if we are able to change some things. Other than the kitchen space I am so glad you enjoyed your stay with us. If there is anything I can do for you please let us know!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Great views and very convenient to walk to Restuarants and clubs
Response from Nicole Pease on 16 Jan 2017
Thank you for taking the time to share your feedback. I am so glad to hear you enjoyed the views and had an easy time getting around. I hope that you come back and see us soon!

10/10 Excellent

donna

Liked: Cleanliness, property conditions & facilities, room comfort
Close to everything
Amazing
Response from General Manager on 23 Jan 2017
Thank you for taking the time to send us a review. We are so happy to hear things were convenient for you. We hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Chaos
Extremely rowdy guests, constant noise day and night, screaming and yelling. No consideration or respect for other guests. No attempts to control the situation until one night near mid night the police had to be called. Drunk/ passed out guests lying on the beach all night until nearly noon the following day. Partying in the halls all night. Things thrown from the balconies.Broken beer bottles in the hallway. The beach a giant mess of trash all day long (was cleaned over night) When complaining at front desk all they had to say was we are sorry, no mention of dealing with the problem.
Response from Elliott Beach Rentals on 22 Aug 2016
The Avista is a popular spot for vacationing students in the late Spring. While our minimum age to rent is 25 this is not the policy of other rental agencies who also rent condos at the Avista. We hope you will consider one of our other properties upon your return to North Myrtle Beach. Thank you!

10/10 Excellent

JOHNNIE, HICKORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GETAWAY
HAD A GREAT TIME..I WILL PLAN ANOTHER TRIP SOON
Response from General Manager on 22 Aug 2016
Awesome! Hope to see you again soon, Johnnie!

8/10 Good

shirley, statesville n.c.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the Avista but was not planning on taking all my linens when I booked I am used to staying in a hotel where everything was furnish when I booked thur hotels.com my bad I didn't read all my email but we had a great time
Response from General Manager on 22 Aug 2016
Linen services is included in all of our reservation made through Expedia and Hotels.com. Thank you for bringing this to our attention that you did not receive your linen. We will address this with our housekeeping staff. Thanks again and we hope to see you soon!