North Mountain Holidays from £1,272

Our unit was clean of dust and clutter but smelled musty, and the carpets were decades old and dirty feeling. The whole thing needed to be renewed 25 years ago. I felt disappointed with my stay.

We really enjoyed our time at Mountain Shadows Resort and would come back again. We booked a double Queen premium room with a pool facing balcony. The room felt modern and the windows were a beautiful design feature. The location of our room within the property was perfect. The rooms were clean and well appointed, but we missed having a fridge in the room and there were no ice machines available in the building. I understand resorts aren’t DIY friendly and are meant to be more full service, but a fridge is a minimum amenity, in my opinion, and there was plenty of room for one. The patio overlooking the pool was great (the resort was very quiet and other guests were respectful!) but a second lounge chair on the balcony would have been appreciated. The bathroom set up for this room included an open vanity/sink area and a toilet room and shower enclosed in frosted glass. Privacy wasn’t a concern for me, since I was staying with my spouse, but for a family of four or a ladies weekend etc, one might feel uncomfortably exposed to have just a thin glass door separating the shower and toilet from the rest of the room. We did not eat or drink at any of the bars or food venues at the resort. Parking in/out was easy and we found a spot every time we left and returned. Regardless of a few room design shortfalls, we loved the resort, the staff and the location. If you visit, be sure to check the secret sunset pool and tour the lobby art gallery. Wonderful stay!

Perfect room, very professional, friendly and helpful staff and wonderful food at the restaurants. We did not leave the property, though that was not our plan:)

Great location, very clean and customer service was great as well. We didn’t try the food but the menu look like good options

The pull-out bed was in very poor condition—sunken in the middle and lacking proper support—making it unsuitable for sleeping. Additionally, the staff at the Hacienda restaurant were unhelpful and came across as rude. I also had to contact the Privado front desk three separate times to obtain basic information about the gym schedule, which was frustrating. Given the price of the stay, the overall experience did not meet expectations. It may be worth noting that staying during a holiday week or weekend could impact service quality, as the hotel did not seem adequately equipped to deliver the level of service it aims to provide.