North Collins Holidays from £215

Great stay

Our check-in was fast and easy. I paid an additional fee to upgrade our standard room to the Harriet suite, to celebrate our engagement the day we checked in. The hotel smell amazing, like a spa, upon entering and is clean. The elevator carpet is dirty and smells like a musty locker room. This needs to be cleaned. The Harriet Suite is large, elegant and beautiful. The bed and pillows comfortable. The only few things I would recommend is: a matras protector before placement of the fitted sheets. The glass protectors on the bedside tables and coffee table needs to be cleaned on both sides as it looks dirty and full of smudges and finger prints. Crumbs and dust underneath. And there was empty drinking cups underneath the loveseat and chairs from previous guests, which begs the question as to how often it is cleaned underneath. These small things would make it 5 star. We’ve stayed here multiple times since this hotel originally opened. A little something to help us celebrate our engagement (card in the room, something) would have been a nice touch by the hotel. As they were aware of it. But alas nothing.

Love the history of this building. The hotel is comfortable and beautiful. I enjoy the restaurant. I love the displays and history of the building and the historic redevelopment.

Hotel was not very clean. Lift, corridor doesn’t have AC, so you get heat as soon as you step out of your room. Staff were also not very helpful. I complain twice about AC in my room and they were like nothing can be done, they messaged to their manager and I didn’t hear anything from him either. Breakfast was also average and they were so lazy in refilling. You have to ask if something is not there.

Outstanding staff, especially 1st shift Kevin, Amy, and the manager Rob! They turned thee worst 4th of july for us ever, into thee best!