North Central Florida Holidays from £978

It was upsetting that we were booked into an accessible room because I informed them I had a walker and ground floor would be easier. I'm having hip surgery and lowered cabinets and sinks are impossible as bending over is very difficult. They did move us but not until we had already gone to the 1st room. It was exhausting having to walk to 2 separate rooms. Not a good way to start out our stay, I just wanted to leave I was so exhausted. But would still be charged as we had already checked in. Had we been informed of the accessible room prior we could have changed it before having to walk to 2 rooms. We asked to be by a pool as that was a primary reason for the stay, but were informed the kind of room booked was not in a bldg near any pools. So, we were unable to use a pool because I was unable to go the distance. The adjoining rooms doors arw so rhin we could hear conversations in the next room. NOT GOOD. Also, maids were yelling to each other in spanish and very noisy. Sleep was not possible. Not very happy. May not ever return.

Esta bien Accesible a todas las amenidades, incluyendo el área de la playa,Solo que es un poco caro el precio por noche, por lo demás todo muy bien.

Everything was smooth and very easy to the facility and the water park. Ready to go back same place. I recommend 100%

The hotel was beautiful and staff were courteous. I’d booked this hotel because I wanted to enjoy the rooftop terrace, but upon arrival was told that I couldn’t because I wasn’t a club member. I was put on the highest floor and within two days both elevators were out of service so all guests had to use the service elevator in that part of the building. I had also booked for the breakfast, but it was over by 9:30 so I never made it. Also, on separate occasions, the power went out in my room thus rotting the food that I had in the refrigerator. Finally, the TVs were not set up appropriately, I only had a few live channels, and the guide had no information and no premium channels.