North Beach

Its nice and cool room and and stuff so friendly

The hotel was clean but looking dated and tired. The rate we paid was very high for the standard of room i.e. Friday/Saturday night. We had the smallest bathroom but it worked fine, the room itself was small with only one chair for two people. The cups were small and we requested mugs both for the room and at breakfast which were provided. The cushions on the bed smelled and also the blind to the window did not work properly and was difficult to operate. We found the staircase to the rooms was dark especially when entering the stairs from outside, it was difficult to see the stair treads to climb easily. A brighter light on the landing would have been very useful. On the plus side the place was clean as noted, the staff were friendly and very helpful, and the continental breakfast was fine and was included in the rate. If we wanted a cooked breakfast (which we didn't), this was extra.

The apartment was a great size and easily accessible. It was clean and lovely. The issues we had were the front door to our building was damaged and didn’t open consistently. In addition, there was a disconnect between hotels.com where we booked the room and Kensington house and we were never sent our check-in instructions. Since they don’t have staff onsite, these types of issues were more stressful cause they don’t have a quick fix.