Nicola Lake

Paradox properties are typically amazing with modern vibe. This stay at Paradox Vancouver for a special anniversary was tainted by a terrible front desk manager. Typically Paradox is a notch above with customer care. This manager seemed like she wanted to work for a Best Western. A simple thing that added no additional cost became a scene. I booked with the default setting of 1 guest. It was an anniversary trip so obviously 2 guest. When checking in the trainee greeted me with congratulations on anniversary. I asked the next day to update room for 2 guest so we could have breakfast. The room rate was the same regardless. The manager refused to do it for no apparent reason. Wow! Really disappointed in Paradox for not living up to level of service for this level hotel. I’ve also worked in the travel industry for over a decade so I empathize and get how hospitality should work. This is definitely not it at this level of hotel.