Niawanda Park

Huge water leak in the bathroom that had definitely existed previously, started again in the morning while i was sleeping, drenched everything on the sink. Notified hospitality, they offered no discount on current or future stay. Cheap mattress, quiet ac at least.

I saw a bug on one of the beds, so that wasn’t okay for us. Other than that, the room was okay.

Our check-in was fast and easy. I paid an additional fee to upgrade our standard room to the Harriet suite, to celebrate our engagement the day we checked in. The hotel smell amazing, like a spa, upon entering and is clean. The elevator carpet is dirty and smells like a musty locker room. This needs to be cleaned. The Harriet Suite is large, elegant and beautiful. The bed and pillows comfortable. The only few things I would recommend is: a matras protector before placement of the fitted sheets. The glass protectors on the bedside tables and coffee table needs to be cleaned on both sides as it looks dirty and full of smudges and finger prints. Crumbs and dust underneath. And there was empty drinking cups underneath the loveseat and chairs from previous guests, which begs the question as to how often it is cleaned underneath. These small things would make it 5 star. We’ve stayed here multiple times since this hotel originally opened. A little something to help us celebrate our engagement (card in the room, something) would have been a nice touch by the hotel. As they were aware of it. But alas nothing.