Nothing like the Expedia listing - the accommodation was terrible, even after we insisted on changing rooms. It's much smaller than advertised, it's dark, dingy, dated. We booked a Heritage Premium on the basis that it had a separate seating area - our first room didn't have anything, just a bed. Our second room had a windowless entrance hall with a wardrobe in, and no air conditioning in that room so not possible to sit there.
Facilities - one of the two outdoor pools was nice and clean. Apart from that, there's very little.
Facilities on Expedia page that DON'T EXIST - no indoor pools, no grocery/convenience store, no fitness facilities, no rooftop terrace, no health club, 1 restaurant not 3, no 24hr room service.
If the above had actually been there, or if the listing on Expedia was accurate, I'd have felt better. However, based on the information I'd booked on, and the amount I paid, I feel very short changed. I could have booked a much better hotel for the same money.
Another issue with the Expedia listing is it shows 1200 rupees as the fee for the airport shuttle - the hotel tried to charge us 1400 and only reduced it down to 1200 after about 15 mins of arguing.
The only reason I've rated this property as poor rather than terrible is because the food was brilliant.
Made my feelings clear to management - they did not care. Says it all really!