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Reviews of Reef Island Lodge

2 out of 5
Reef Island Lodge
30-32 Island Crescent, Newquay, England

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 35 reviews" "
Rating 8 - Good. 12 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Manoel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, near to the beach, shopping, pubs.
Stayed 1 night in Apr 2024

8/10 Good

Kirsty

Stayed 1 night in Apr 2024

10/10 Excellent

Muqeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Ray the man who was in reception very helpful and friendly,
Stayed 3 nights in Aug 2023

8/10 Good

Paradise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge was very helpful but maybe could there are no lifts available
Stayed 1 night in Aug 2023

10/10 Excellent

Muhammad

Stayed 2 nights in Aug 2023

10/10 Excellent

Jonah

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right in the town center, beach 5 mins walk away. You can park in the road if you are lucky enough to find a space. Staff were all friendly and helpful. Accommodation is basic, room was clean and tidy with a fan provided for cooling. Overall a good place for a base for a short break and Overall good value for money.
Stayed 1 night in Jul 2023

10/10 Excellent

Darren

Stayed 1 night in Jul 2023

8/10 Good

Ian

Liked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

shanker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite pleasant and safe to stay there.
Stayed 2 nights in May 2023

10/10 Excellent

Gabor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
So I was not having expectations about my accommodation BUT: - the friendliness and helpfulness of the staff been over beyond amazing! - the accommodation is REALLY I a good area/location, bloody 8 mins walk down to the lovely beach! One slightly negative thing to mention: it's not really funny to going out in the middle of the night for shower gel cause it was none in the bathroom. But to be honest using this nighttime walk as an exploring option been priceless!!! Thanks for everything guys, I'll go back this October or November!
Stayed 1 night in Jul 2022

8/10 Good

Luciano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay.
My first time on family Hostel, i was very impressed, clean, confy, all that really let me down was not towel hanger, no toilet paper hanger, would me better if they have some place to storage the clothes, and the WiFi was not working for the entirely stay but fix on ladt day probably technically fault. Other wise i be back soon.
Stayed 4 nights in Aug 2022

10/10 Excellent

Rob

Stayed 1 night in Jul 2022

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Maria on 13 Jun 2022
Thank you for your review

8/10 Good

Jaysen

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2021

6/10 Okay

Paul

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Staycation
Room was very basic. Which was to be expected as it is a surfers/ backpackers hostel. But no tea or coffee facilities apart from a communal room downstairs which is locked in the night. So if you’re an early bird or late to bed then you can’t use the facilities. Also nowhere to hang your clothes as room has no wardrobes
Stayed 4 nights in Sep 2021

6/10 Okay

S

Travelled with family
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice and clean, friendly staff. Provides a minimal service, but is good value for money.
Stayed 5 nights in Aug 2021

10/10 Excellent

Raimondo

Stayed 9 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
A place to get your head down, for a group of mates it wasn’t too bad but for a family I could imagine the noise and small rooms could be an issue
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reef Lodges team on 15 Aug 2019
Dear guest, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We're so glad to hear you enjoyed your stay with us and we hope to see you again very soon. Kind regards, Reef Lodges team

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed , been at this hotel for 4nights , they didn’t clean and didn’t charge the towels, i complain but they did nothing to rectify . Staff don’t wanna work, i was standing at reception and staff was on the phone ignoring my requires
Stayed 3 nights in Aug 2019
Response from Reef Lodges team on 15 Aug 2019
Dear guest, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We're sorry to hear you did not enjoy your stay with us. We value all feedback to improve our services and facilities in the future and we have taken your comments on board. Thank you again for your review. Kind regards, Reef Lodges team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Tiny room
The room was extremely small
Stayed 5 nights in Jul 2019
Response from Reef lodges team on 5 Aug 2019
Dear guest, Thank you for staying with Reef Island Lodge. We're sorry to hear you found our rooms small. We have a variety of room sizes to accommodate all our guests on different budgets. Please bear in mind that we are a hostel, and as such offer basic accommodation at a cheap rate. We hope you will come back and stay with us very soon. Thank you for your response. Kind regards, Reef lodges team

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Reef Lodges team on 2 Aug 2019
Dear Guest, Thank you for staying with Reef Island Lodge and thank you for your feedback. We so glad to hear you enjoyed your stay with us and we hope to see you back again very soon. Thank you again for your review.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to town and the beds were really comfortable
Stayed 2 nights in May 2019
Response from Reef Lodges on 28 May 2019
Thank you so much for staying with Reef Lodges team and thank you for taking the time to review. We're so glad to hear you enjoyed your stay with us and we hope you will come back again very soon. Thank you again for your review. Kind regards, Reef Lodges team

10/10 Excellent

Sergio, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Reception on 12 Apr 2019
Dear Sergio, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We're so glad to hear you enjoyed your stay with us and we hope you will come back and stay with us in the future. Thank you again for your kind review. Many thanks, Reef Island team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Staff were very friendly, very close to all 3 beaches in Newquay. A beach 2 minutes away and Tolcarne beach is only a 9 minute walk. Enjoyed my stay and they had a TV!
Stayed 1 night in Jul 2018
Response from Reef Island team on 9 Aug 2018
Dear Guest, Thank you so much for staying with Reef Island Lodge and thank you for taking the time to review. We're so happy you enjoyed your stay with us and enjoyed our great location! We hope you will stay with us again soon. Thank you again for your kind review. Kind regards, Clare Reef Island team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2018
Response from Reef Island Lodge on 25 Jun 2018
Dear guest, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We value all feedback to improve our services in the future. We're so glad to hear you enjoyed your stay at Reef Island Lodge and we hope to see you again in the near future. Thank you again for your valuable review. Kind regards, Clare Reef Island team

6/10 Okay

Lee, Derby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very very basic
Shower was awful, as the shower head is fixed pointing to the wall and it’s a push one so you only get 10 second bursts. One of the bunk beds as very little gap between the top at the bottom it’s ridiculous. It’s like climbing into a letterbox at night. They tried to make us pay cash upon arrival even though I’d paid, plus I think it’s some form of temporary accommodation, as we had to walk through a crowd of people outside reception every time we left the building. Constant talking outside our room. Can’t see how they justify charging what they do. No daily cleaning either!!!
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Newquay
Everything was good! Special thanks to the receptionist Tatjana who was very helpful and kind.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

bernd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
das Zimmer war für 5 Pers. zu klein, Sauerstoffmangel nachts führte zum "Offenstehenlassen der Zimmertür, im Doppelbett konnten wir jede einzelne Sprungfeder spüren. Preis / Leistung schlecht,
Stayed 5 nights in Aug 2019
Response from Reef Lodges team on 10 Sept 2019
Dear Bernd, Thank you for your feedback. We have taken all comments on board. Kind regards, Reef Lodges team

4/10 Poor

Remigiusz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nie polecam( ale tylko z powodu brudu)
Blisko do morza,dobrze wyposażona kuchnia, cicho, blisko centrum, obsługa miła i pomocna!!! Bardzo brudno, zapach stęchlizny, mimo rezerwacji dla czterech osób, przygotowane tylko trzy łóżka. W kanapie czekała na nas niemiła niespodzianka w postaci brudnego prześcieradła. Zasłony oberwane a firanki nie prane chyba od nowości(oblepione czymś brązowym). Hotel dla gości od 16go roku życia, choć nie było takiej inf na hotels com. Wymagany depozyt od każdej dorosłej osoby £25 Wifi w pokoju nr 2(wejście od tylu)działało tylko w łazience.
Stayed 3 nights in Jul 2019
Response from Reef Lodges team on 2 Aug 2019
Dear Remigiusz, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We value all feedback to improve our services and facilities and we have taken your comments on board. We're sorry you did not enjoy your stay with us. Our minimum age is 4 years old not 16, which we do advertise clearly on our page under our policies. We only require deposit and ID from guests over the age of 16. We also clearly advertise our deposit of £25 per person under our policies as well. Please bear in mind that we are a hostel and as such, we offer basic convenient accommodation. Thank you again for your review. Kind regards, Reef Lodges team

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Reef Island Lodge on 6 Sept 2018
Dear Roberto, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We're glad to hear you enjoyed your stay with us and we hope to see you in the near future. Thank you again for your kind review. Kind regards, Clare Reef Island team

4/10 Poor

Sigrun Arna

Liked: Cleanliness, room comfort
Ikke noe særlig godt :(
Ingen heis, en familie på 5 med mange tunge kofferter....passer dårlig. Manglende air-condition, varmt og klamt, lite toalettpapir...mye som ikke var ok...
Stayed 3 nights in Jul 2018
Response from Reef Island Lodge on 9 Sept 2018
Dear Sigrun, Thank you for staying with Reef Island Lodge and thank you for taking the time to review. We value all feedback and we have taken your comments on board. Thank you again for your review Kind regards, Clare Reef Island team