Deluxe Room, 1 King Bed, Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets
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Reviews of Motel 6 Newport News, VA - Fort Eustis

2 out of 5
Motel 6 Newport News, VA - Fort Eustis
15540 Warwick Blvd, Newport News, VA

Reviews

6.8
Rating 10 - Excellent. 69 out of 198 reviews" "
Rating 8 - Good. 29 out of 198 reviews" "
Rating 6 - Okay. 37 out of 198 reviews" "
Rating 4 - Poor. 25 out of 198 reviews" "
Rating 2 - Terrible. 38 out of 198 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Romario

Liked: Staff & service
It was ok
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Antonio, Emporia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good nights rest here.
Stayed 1 night in Apr 2024

2/10 Terrible

Nicole, Houston

Disliked: Staff & service
They kicked us out and called the police for no reason except we were next to the office. I will never stay at this motel 6 again
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Nicole, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as always!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Rita, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

6/10 Okay

raquel

Liked: Staff & service
Disliked: Cleanliness
Place have to much noise Was clean
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Isaiah, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Jasmine

Need to clean the rooms better
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Mar 2024
Hi Jasmine,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 Okay

Nicole, Houston

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches lamps don't work no ashtray in smoking room ice bucket had holes
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi NicoleThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean , TV was messed up , floor was a lil weak But you get what you pay for
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Anthony,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Daniel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not find our reservation and we had to go out of our way to prove that we had made a reservation. They ended up booking us, for the same price, but without Expedia. The room that they put us in was supposed to be nonsmoking (I'm allergic) and it was definitely a smoking room, with burn marks on the bedding, the door to the bathroom was beyond damaged, there were holes in the shower walls, drawers had empty liquor bottles and Wendy's crackers and the bed is a Queen, not a King.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Daniel,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Julius

Stayed 1 night in Jan 2024

10/10 Excellent

Mekyra

Stayed 1 night in Dec 2023

10/10 Excellent

Mekyra

Stayed 1 night in Dec 2023

10/10 Excellent

Mekyra

Stayed 1 night in Dec 2023

10/10 Excellent

Mekyra

Stayed 1 night in Dec 2023

10/10 Excellent

Mekyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean & quiet. Will stay again.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 21 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Mekyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Stayed 1 night in Dec 2023

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The motel was dirty and run down. We saw roaches in our room as well. I've stayed at many other Motel 6 brand motels and have never been so grossed out and disappointed. No more stays at Motel 6 for me.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Richard,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Cassady

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was visibly filthy. You could see big sections of just filthy floor. I spilled water and used the stained towel to wipe it. The towel looked black afterwards and the floor was a different color. I'm not sure if the sheets were clean. There was mascara in several places.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi CassadyThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, well explained and staff looked out for our safety and privacy as others walked in to check in. Room was clean, well maintained and stocked.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi TravelerWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 Poor

Hatley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Was comfy just a little gross
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Hatley,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Julius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n friendly
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Naiimah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nasty , room was nasty, dirty , bugs were flying in room .
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Naiimah,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Thomas, Parma Heights

Liked: Staff & service, property conditions & facilities
Upon arrival I was greeted by a sign that said back on 30 minutes, I waited 45 and still no clerk. I called the hotel and was then helped and quickly checked in. The room was adequate and the bed was clean and comfy. The place could use a deep clean and freshening up, but served the purpose with a decent shower and quiet nights sleep.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Jesirae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Tabitha

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was absolutely filthy!! Dried boogers, yes boogers, all over mirror over bathroom sink. The fridge had all sorts of hair and hair textures in it. Not even sure if all were human. Linings badly stained. Front desk staff were rude!!! Heard people next door loudly arguing. Very shady!! I didn’t feel safe there at all. I had no more money to stay anywhere else and a refund would’ve taken a few days. Unfortunately, I had to stay.
Stayed 6 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jesirae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Jesirae

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and amazing people! We stayed for a few weeks and they made us feel like we were at home. Cant recommend them enough!
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Joi

Liked: Cleanliness, staff & service
Convenience store across the street
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Joi,Thanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Judge

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Our first night stay was ok only you couldn't walk barefoot in the room cause your feet got black from the dirty floors. The second night we were awakened at 5am by a couple breaking out the window 2 doors down and screaming at each other like crazy people needless to say I couldn't get back to sleep cause they kept things going for 2.5 hours and check out was at 11am.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Judge,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

TAMEKAJOY DOROTHY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS! BED BUGS! BED BUGS! Need I say any more? I am covered in uncomfortable bites. Some are huge and swollen. I am traumatized!!
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Traveler,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Trazanna

Liked: Cleanliness, staff & service, property conditions & facilities
Omg I love this place..I had to come back… I have a beautiful blue staffordshire terrier that stayed for free … the beds are so soft therapeutic … best sleep I’ve had in weeks.. the smell when you walk in the door is fresh welcome with a hint of pine… Large rooms with cable. The customer service is even better, front desk woman was cheerful , helped me change my credit information on reservations. Also one of the most responsible priced with no deposits. Thank you for a wonderful stay.
Response from Brand Experience Team on 2 Aug 2023
Hi Trazanna,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Tv kept acting up and somehow the toilet wasnt flushing normally. Other than that it was fine. I only stayed for one night so it didn't bother me too much.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Mark, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

10/10 Excellent

Rick

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
This is he best motel 6 in the area. The rooms are always very clean. The staff is very friendly.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J. #Team6

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Beds sleep well.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Holly

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room we originally checked into was already occupied, The tv did not work and when maintenance came to look at it he was rude, & angry. When he told us to use the buttons on the tv but we still couldn’t change the channel his response was “I don’t know what to tell you” as he walked out and slammed the door. The bathroom door didn’t close, there were very few towels supplied and no convenience items such as soap, shampoo or a blow dryer. HORRIBLE
Stayed 1 night in May 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Holly, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
mold on the shower curtain
pretty nasty place. mold on the shower curtain. I didn't die or get a disease so I suppose it did it's job.
Stayed 1 night in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Jordan, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the nastiest place I have ever been to. Just left and stayed somewhere else.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Michael, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was rough, ring bell sign.. bell gone. Tried calling, got a recording, then hang up. Once got attention of clerk, rest was smooth. Very noisy road, keeping heat/ac unit on drowned noise. Room was very clean!
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 29 Mar 2023
Hi Donna,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

heather

Disliked: Cleanliness
Stayed 3 nights in Mar 2023

6/10 Okay

Phillip, Columbus

Travelled with pets
Disliked: Property conditions & facilities
The ice machine was out of order, had to ask for a towel, and no coffee available in the morning.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 22 Mar 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

ROBERT

Business traveller
Stayed 2 nights in Feb 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Deloris

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUDE WORKERS/OWNERS THE MAN LIKES TO THROWS ITEMS BACK YOU INSTEAD OF HANDING IT BACK , THEY MAKE YOU STAND IN THE COLD FOR THIRTY MINUTES TO A HOUR EVEN LONGER TO CHECK IN MORNING OR NIGHT ,THEY DONT PUT YOU IN THE ROOMS YOU BOOK , THEY GIVE YOU DAMAGED ROOMS , BEDDING NOT MADE WITH THE THINGS ,HOUSE KEEPING LIKES TO BAM AND JUST OPEN DOORS BEFORE YOU CAN RESPOND EVERY MORNING, PROS ALL OVER THE PLACE ,THEY TRY TP SPRAY ROACH KILLER IN THE ROOM WITH YOUR ANIMALS AND KICK YOU OUT IF YOU REFUSE , TELL YOUR ANIMALS SHOULD STAY CAGED , THEY HAVE MADE UP FAKE RULES I CAN GUARANTEE NO HOTEL NO MATTER HOW INDEPENDENT YOU CANT DO CERTAIN THINGS ,THEY BEG FOR REVIEWS BUT HAVE NOTHING TO SHOW FOR IT , HIGH CRIME , OVERALL RIDICULOUS !!!!! DONT STAY HERE !!!!!!
Stayed 1 night in Jan 2023