Title: InTown Suites Extended Stay Newport News City Center Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # InTown Suites Extended Stay Newport News City Center Hotel in Newport News with free parking ![Exterior](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/844366a3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Traditional Room, 1 King Bed, Non Smoking | Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/1de3b03e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![49-inch TV with satellite channels](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/476382d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/03a4a77d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, stovetop, dining tables](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/c9f38ef0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies InTown Suites Extended Stay Newport News City Center offers practical comfort in the heart of Newport News. Travelers appreciate the on-site laundry facilities and banquet hall for convenient longer stays. The central location consistently earns praise from guests. 6.2 ## Popular amenities - Kitchen - Air conditioning - Parking included - Laundry ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=9673391&PinnedHotelID=9673391&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/967d840f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 1 Queen Bed, Non Smoking ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 2 - 1 Queen Bed ![Traditional Room, 1 King Bed, Non Smoking | Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/1de3b03e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 1 King Bed, Non Smoking ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 2 - 1 King Bed ![Traditional Room, 2 Double Beds, Non Smoking | Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/519615ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 2 Double Beds, Non Smoking ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 2 - 2 Double Beds ![Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/967d840f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 1 Queen Bed, Accessible ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 2 - 1 Queen Bed ![Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/967d840f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Sofa bed - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/1dfa0db0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 2 - 1 Queen Bed ![Premium Room, 1 King Bed | Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/14d19101.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 3 - 1 King Bed ![Premium Room, 2 Queen Beds | Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/5dfd85eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Queen Beds ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 4 - 2 Queen Beds ![Desk, bed sheets](https://images.trvl-media.com/lodging/10000000/9680000/9673400/9673391/1dfa0db0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed, Accessible ### Highlights Separate dining area Air conditioning Heating Kitchen Fridge Dining table TV Shower/bath combination - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/2000000/1550000/1545200/1545185/8b180fc8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Comfort Inn & Suites Hampton near Coliseum Coliseum Central - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 1,000 reviews £71 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Newport-News-Hotels-Country-Inn-Suites-By-Radisson.h1545185.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=6056964&destination=Newport News&destType=MARKET&latLong=37.087082,-76.473012&searchId=23ebf54e-f7a8-41ec-b35b-f9b08c0b8082&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172219/5d92420f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Embassy Suites by Hilton Hampton Convention Center Coliseum Central - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNewport-News-Hotels-InTown-Suites-Extended-Stay-Newport-News-City-Center.h9673391.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNewport-News-Hotels-InTown-Suites-Extended-Stay-Newport-News-City-Center.h9673391.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.07935%2C-76.47824&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OOTluPackLkUVeDORHh6rU33uYc=) 11715-B Jefferson Avenue, Newport News, VA, 23606 #### What's nearby - Virginia Living Museum - 16 min walk - 0.9 miles - Riverside Medical Center - 2 min drive - 1.5 miles - Christopher Newport University - 3 min drive - 1.7 miles - Mariner's Museum - 5 min drive - 2.8 miles - Patrick Henry Mall - 5 min drive - 3.2 miles #### Getting around - Newport News Station - 8 min drive - Newport News, VA (PHF-Newport News - Williamsburg Intl.) - 12 min drive #### Restaurants - ‪Wendy's - ‬14 min walk - ‪McDonald's - ‬14 min walk - ‪Steak & Tonic - ‬18 min walk - ‪Harpoon Larry's Fish House & Oyster Bar - ‬12 min walk - ‪Tradition Brewing Company - ‬13 min walk ## About this property ### InTown Suites Extended Stay Newport News City Center Hotel near Christopher Newport University InTown Suites Extended Stay Newport News City Center provides laundry facilities and more. You'll also find perks such as: - Free self-parking - A vending machine and a banquet hall Room features All 124 rooms feature comforts such as air conditioning and separate dining areas, in addition to perks such as dining tables. Other amenities include: - Bathrooms with shower/bath combinations and soap - 49-inch TVs with satellite channels - Wardrobes/cupboards, separate dining areas and kitchens ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/51000000/50560000/50555000/50554933/3797d182.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InTown Suites Extended Stay Newport News VA - North Central Newport News - Parking included - Laundry 7.0 Good 22 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=50554933&PinnedHotelID=50554933&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1110000/1107400/1107354/f617a94a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Intown Suites Extended Stay Select Hampton Hampton - Parking included - Free WiFi - Air conditioning - Laundry 7.2 Good 33 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1107354&PinnedHotelID=1107354&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/38000000/37670000/37665300/37665213/cecc32cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Budget Lodge Bayberry - 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Pet-friendly - Parking included - Free WiFi - Air conditioning 5.8 508 reviews £58 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=41686&PinnedHotelID=41686&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transport - Free self parking on site - Wheelchair-accessible parking available ### Family friendly - Dining table - In-room kitchen - In-room microwave - In-room refrigerator - Laundry facilities - Separate in-room dining area ### Conveniences - Laundry facilities - Vending machine ### Guest services - Housekeeping (weekly) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 4 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 49-inch TV with satellite channels ### Food and drink - Dining table - Hob - Kitchen - Microwave - Refrigerator - Separate dining area ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Heating - Phone ## Policies ### Check-in Check-in start time: 11:00 AM; check-in end time: 6:00 PM Minimum check-in age - 21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open Monday - Saturday (11:00 AM - 6:00 PM) Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as InTown Suites Newport News City Center Hotel InTown Suites Newport News City Center InTown Suites Newport News City Center InTown Suites Extended Stay Newport News City Center Hotel ## Frequently asked questions ### Is InTown Suites Extended Stay Newport News City Center pet-friendly? > No, pets are not allowed at this property. ### How much is parking at InTown Suites Extended Stay Newport News City Center? > Self-parking is free at this property. ### What time is check-in at InTown Suites Extended Stay Newport News City Center? > Check-in start time: 11:00 AM; check-in end time: 6:00 PM. After-hours check-in is not available. ### What time is check-out at InTown Suites Extended Stay Newport News City Center? > Checkout is at 11:00 AM. ### Where is InTown Suites Extended Stay Newport News City Center located? > Located in Central Newport News, this hotel is within 1 mile (2 km) of Sentara Port Warwick, Cinemark City Center and Virginia Living Museum. Riverside Medical Center and Ferguson Center for the Arts are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## InTown Suites Extended Stay Newport News City Center Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.8 Location ### 6.8 Staff & service ### 6.6 Eco-friendliness ### 6.6 Property conditions & facilities 10 - Excellent 9 8 - Good 18 6 - Okay 15 4 - Poor 9 2 - Terrible 11 ### 10/10 Excellent #### Ki Hyun 21 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very kind cleaning lady. Room was a lot better value than those in town. Definitely will come back when back in town. Thank you so very much. ##### Ki Hyun Stayed 12 nights in Jun 2025 ### 2/10 Terrible #### Conrad 20 Mar 2016 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort Worse customer service and atmosphere ever, hotel smells and seems seedy. Room however was renovated and fresh. ##### Conrad ### 6/10 Okay #### Matthew 20 Dec 2024 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Do your self a favor, keep looking. The tub faucet dripped enough to be nearly as constant stream. The shower diverter was stuck in a half shower/have tub faucet position so the water pressure was weak. The furniture was cheap particle board crap. ##### Matthew Stayed 7 nights in Dec 2024 ### 6/10 Okay #### John 12 Oct 2023 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities #### Terrible Stay I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought ##### John Stayed 10 nights in Oct 2023 ### 8/10 Good #### Antio 12 Jun 2025 Liked: Cleanliness, room comfort ##### Antio Stayed 7 nights in Jun 2025 ### 2/10 Terrible #### Joesette 20 Nov 2023 ##### Joesette Stayed 28 nights in Oct 2023 ### 8/10 Good #### suzzanne 4 Jun 2022 Liked: Cleanliness, property conditions & facilities, room comfort House keeping did not show as I was told they would ##### suzzanne Stayed 7 nights in May 2022 ### 2/10 Terrible #### Glenmar 1 Jun 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Glenmar Stayed 7 nights in May 2022 ### 10/10 Excellent #### Ashley 29 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a great place to stay the only downside was the bed was a little bit uncomfortable and very very nosie even if you sat on it the whole bed creaked and I'm only 190 and it was a queen bed. ##### Ashley Stayed 8 nights in Apr 2022 ### 2/10 Terrible #### Verified traveller 24 Apr 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bates Motel DO NOT STAY HERE!!! Bates Motel doesn’t have anything on this. If you’re looking to sharing your room with roaches, having your room smelling like roach spray, dirty bed sheets and carpets, feel every spring in the mattress, have no towels or anyone to speak to at the front desk ever then this hotel is for you. This place was definitely not worth the money spent. Never again. ##### Verified traveller Stayed 7 nights in Apr 2022 ### 2/10 Terrible #### Verified traveller 10 Nov 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was extremely dirty and housekeeping never showed up (we booked for a WEEK) so this means WE HAD TO PAY FOR TOILET PAPER and HAND SOAP come 3 days later. Police showed up TWICE because the people staying there were problematic and not once did we see the security on property handle any situation, so not a safe feeling. ##### Verified traveller Stayed 7 nights in Nov 2019 ### 8/10 Good #### Verified traveller 28 Oct 2019 Liked: Staff & service, amenities, property conditions & facilities Enjoyed my stay although I killed a couple of bugs. The staff was very friendly. ##### Verified traveller Stayed 7 nights in Oct 2019 ### 2/10 Terrible #### Danny, Los Angeles 7 Sept 2019 Disliked: Cleanliness, staff & service Crackheads all over the premises had to leave earlier and they refused to credit me all those nights I didn’t stay there ##### Danny Stayed 10 nights in Aug 2019 ### 8/10 Good #### David 22 Aug 2019 Liked: Staff & service, property conditions & facilities, room comfort ##### David Stayed 14 nights in Aug 2019 ### 2/10 Terrible #### Verified traveller 5 Aug 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay away from InTown Suite It was awful! You guys should not refer any of your customers to this hotel. Currently, I am trying to contact InTown Suite corporate to advise them of the awful experience I endured on 6/28-29/19. I sent the establishment a message online on their website, but I did not receive a response. The reviews of the hotel online are the same - 90% of customers said that the hotel is filthy, and customer service is terrible. I allowed hotels.com to choose a hotel for me that weekend and they recommended this nasty hotel, so I hold you guys accountable too for my awful experience. The bedquilt on the bed was dirty; the room smelled musty. The bathroom was dirty; it was a mess. I switched to another place, and that room was nasty too. Do you have a good contact number of the hotel customer service so I can make them aware? I want a refund or discount on my credit card. I have pictures on my cell phone of the filth I saw in the room. Three cable stations were not working. ##### Verified traveller Stayed 2 nights in Jun 2019 ### 6/10 Okay #### Tomika 22 Jun 2019 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort The front desk ppl are kinda rude. The details of the room tells you that dishes are included but, they aren't. The bed mattress was the same mattress on the pull out sofa bed. They only provide one roll of toilet tissue, one set of towels and wash clothes for the week. We had to go out and buy pots,pans, plates, cups, and eating utensils. It clearly says they provide those things. The sifa bed was very hard and lumpy.The room was clean and the property was quiet at night. I feel that you should get what they advertised for the amount of money you have to pay. But my stay itself was ok.... ##### Tomika Stayed 7 nights in Jun 2019 ### 4/10 Poor #### Joe 30 May 2019 Disliked: Cleanliness, staff & service #### Not what you would expect near the City Center. the room smelled bad and had to immediately open the windows to air it out which did not help. They only fix the bed after 2 to 3 days and did not replace the towels. When asked if they can give us more toilet paper they advise that they do not supply that service. After going to the guest services, she tried to explain why they don't but ended up giving us a used roll. ##### Joe Stayed 7 nights in May 2019 ### 4/10 Poor #### Michael A 30 May 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Dirty Pretty dirty place. My wife had to clean it first. They boasted about their great mattresses but they were lumpy. Stains on furniture etc ##### Michael A Stayed 13 nights in May 2019 ### 10/10 Excellent #### Verified traveller 28 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Accessibility to various places to shop eat entertain and my daughter's home ##### Verified traveller Stayed 14 nights in May 2019 ### 2/10 Terrible #### JoVie 14 May 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I liked it had the cheapest price for a Saturday-Monday stay. I Also enjoyed how stiff the bed was for my back. It was comfortable. The toilet however was stained and during my stay we had no towels whatsoever. Called the front desk and asked for some and was told to call back Monday when the front office was open and then was subsequently hung up on. There also was no iron which I found personally odd ##### JoVie Stayed 2 nights in May 2019 ### 8/10 Good #### Verified traveller 13 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities I loved the layout of the room.inviting...butthere wss no toilet paper in the bathroom. The bed was not as comfortable as I had hoped. Customer Service was great! I left a few items especially my mecication and it was kept for me until got there the next day Thank you! ##### Verified traveller Stayed 1 night in May 2019 ### 4/10 Poor #### Verified traveller 3 May 2019 Disliked: Cleanliness, property conditions & facilities #### Don't do it The rooms were small and it was a hassle checking in. I remade the bed with all my own blankets and did not touch the floor. Everything felt dirty. The whole place smelled like smoke despite me booking a non-smoking room. The pictures are not representative of what you are actually going to get. I will never stay here again. ##### Verified traveller Stayed 2 nights in Apr 2019 ### 6/10 Okay #### Verified traveller 29 Apr 2019 Liked: Staff & service ##### Verified traveller Stayed 2 nights in Apr 2019 ### 6/10 Okay #### Joshua 29 Apr 2019 Liked: Cleanliness, property conditions & facilities, room comfort When i went to check in, they said they were fully booked so they sent me to their sister hotel. So then i drove there, then they didn’t have my room. Mind you i booked this reservation a month before. So then they call back to the hotel i just came from and then they said they’d have to give me a king room instead. Which was fine, i just needed somewhere to stay after traveling 4 hours there. Then the next day follows and everything seems great until close to 10 at night. Then i went to go back to my room, my key wouldn’t work. It had just worked when i left around 730. So i had to call their on campus person which actually wasn’t on the campus of the hotel. I had to sit in the empty lobby for Over a half hour waiting for her to get there. Come to find out they deactivated my room key because they said they didn’t get payment for that night. I reserved this room for 2 nights from the beginning when i booked it a month ago. And i had checked my account and they had pulled the money for both nights. So why they deactivated my key i have no clue. It was definitely frustrating when all i wanted to do was go to my room and relax but instead had to wait in the lobby in the middle of the night. ##### Joshua Stayed 2 nights in Apr 2019 ### 4/10 Poor #### Verified traveller 24 Oct 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort ##### Verified traveller Stayed 7 nights in Oct 2018 ## Expedia's Latest Trends ### Hotels > [Hotels in Cardiff](https://www.expedia.co.uk/Cardiff-Hotels.d6054272.Travel-Guide-Hotels) > > [Aparthotels Lancaster](https://www.expedia.co.uk/Lancaster-Apart-Hotels.d4673-aaApartHotels.Travel-Guide-Accommodation) > > [Hotels in Crick](https://www.expedia.co.uk/Crick-Hotels.d5684.Travel-Guide-Hotels) > > [Hotels with Connecting Rooms in Mallorca Island](https://www.expedia.co.uk/Mallorca-Island-Hotels-Hotel-With-Connecting-Rooms.0-0-d602317-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) > > [Hotels in Dunure](https://www.expedia.co.uk/Dunure-Hotels.d3000011653.Travel-Guide-Hotels) > > [Hotels with Hot Tubs in Rome](https://www.expedia.co.uk/Rome-Hotels-Hotels-With-Hot-Tubs.0-0-d179899-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Bvlgari Hotel London](https://www.expedia.co.uk/London-Hotels-Bulgari-Hotel-London.h4922121.Hotel-Information) > > [Hotels near Ben Nevis](https://www.expedia.co.uk/Ben-Nevis-Hotels.0-l6088731-0.Travel-Guide-Filter-Hotels) > > [Hotels near Monument Valley](https://www.expedia.co.uk/Monument-Valley-Hotels.d6351429.Travel-Guide-Hotels) > > [Bayview Hotel by ST Hotels](https://www.expedia.co.uk/Gzira-Hotels-Bayview-Hotel-By-ST-Hotels.h1343353.Hotel-Information) > > [The Thirsty Scholar](https://www.expedia.co.uk/Penryn-Hotels-The-Thirsty-Scholar.h5561122.Hotel-Information) > > [5 Star Hotels in Wincanton](https://www.expedia.co.uk/5Star-Wincanton-Hotels.s50-0-d182696.Travel-Guide-Filter-Hotels) > > [Hotels in Montreuil-sur-Mer](https://www.expedia.co.uk/Montreuil-Sur-Mer-Hotels.d10440.Travel-Guide-Hotels) > > [Hôtel George - Astotel](https://www.expedia.co.uk/Paris-Hotels-Hotel-George-Astotel.h870400.Hotel-Information) > > [Boar's Head Resort](https://www.expedia.co.uk/Charlottesville-Hotels-Boars-Head-Resort.h7850596.Hotel-Information) > > [Aloha Hill Club Golf & Spa Apartments](https://www.expedia.co.uk/Marbella-Hotels-Aloha-Hill-Club-Golf-Spa-Apartments.h12845834.Hotel-Information) > > [B&B Irlam](https://www.expedia.co.uk/Irlam-Bed-And-Breakfasts.d6004291-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Safari Island Resort](https://www.expedia.co.uk/Mushimasgali-Hotels-Safari-Island-Resort.h16889194.Hotel-Information) > > [Hiyori Hotel Osaka Namba Station](https://www.expedia.co.uk/Osaka-Hotels-Hiyori-Hotel-Osaka-Namba-Station.h35877791.Hotel-Information) ### Flights > [Flights from Derby (EMA) to Tunis (TUN)](https://www.expedia.co.uk/lp/flights/ema/tun/east-midlands-to-tunis) > > [Flights from Birmingham](https://www.expedia.co.uk/lp/flights/6023342/flights-from-birmingham) > > [Flights from Lusaka (LUN) to Harare (HRE)](https://www.expedia.co.uk/lp/flights/lun/hre/lusaka-to-harare) ### Cars > [Car hire in Brighton](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Brighton.d6046944.Car-Hire-Guide) > > [Rent A Wreck Car Rentals In Portsmouth](https://www.expedia.co.uk/Rent-A-Wreck-Car-Rentals-In-Portsmouth.d553248634335196573-c33.Car-Rental-Guide-Suppliers) ### Packages > [Sylt Holidays](https://www.expedia.co.uk/Sylt.d602390.Holidays-City-Breaks) > > [Tromsø Holidays](https://www.expedia.co.uk/Troms.d3512.Holidays-City-Breaks) ### Holiday Rentals > [Verona Holiday Rentals](https://www.expedia.co.uk/Verona-Holiday-Rentals.d6046582.Travel-Guide-HolidayRentals) ### General > [Visit Furanafushi Island](https://www.expedia.co.uk/Furanafushi-Island.dx6053754) > > [Visit Sofia City Center](https://www.expedia.co.uk/Sofia-Sofia-City-Center.dx3000660880)