Newfoundland Holidays from £893

Check in was smooth and hotel is conveniently situated for central Manhattan. Lots of bars and restaurants within a few blocks. Hotel is very basic and quite run-down (peeling paint, rusty radiators etc) but very clean on arrival nonetheless. We were surprised that the room wasn't cleaned during the day and towels weren't replaced (our stay was for four nights) but the kitchenette was adequately equipped for making breakfast and packed lunches (not sure how it would fare cooking a full meal though). Overall it was perfectly fine for a few days of sightseeing and good value for money, if you don't need luxury.

Because we're late to check in, our booking was canceled. We're check in the following morning at 9am. But after 30 minutes we let us in. The room in hot and we approached the receptionist about that . He said They will something about that. But when we come back around 9pm still hot in the room. We end up buying small electric fan but still hot. The following morning we approached again the lobby and she said will transfer us in different room. The room is okay but in our last night they did not change the towels so we used the wet and dirty towel. The phone in the room is not working and the elevator is so slow. So we decided just use the old towels. We leave the hotel at 7am.

Nice hotel , good location, helpful staff

am an extremely upset customer and I would strongly caution anyone considering staying here. The conditions were filthy and unacceptable, and I have photos documenting what I found. There’s was dirty stains on the sheets, someone’s shoes under the bed, hair all over the floor, hair in the creases of the bed. I left because I did not feel comfortable staying there. They also kept saying a staff member will come in 30 mins and that 30 mins turned into 3 hours with not a staff member in site and after many calls of them promising the same 30 mins every time. What a joke! I can’t even tell you every turn I made there was hair on the floor. Gross What made the situation even worse was the way this property handles customers. You can barely get anyone in person and seem to only deal with people over the phone. Even the security staff at the desk told me that management/staff regularly does not come down or respond to customers when called and that this is an ongoing issue. After I left, I was given conflicting information about whether I needed to formally check out, and then the hotel refused to refund me. I repeatedly asked to speak with a manager and was not allowed to. At this point, the entire experience feels extremely shady and scam-like to me. Seeing the positive reviews here honestly makes me question how accurate they are!!! I travel a lot and I have NEVERRRRR experienced anything like this.