It’s a shame, that the experience was ruined by some poor staff. Ok Saturday morning, I was on my way out of the building and requested a coffee to go at the reception (I was there no longer than 2mins). A gentleman (possibly manager) decided to stare at me as to say I did something wrong. I was confused and asked him if he was wary of my dog to which he was not. He later said dogs were not allowed in reception (bare with you I had my dog in the same reception at check in the evening before) and there was nothing said and this time I was there for 2 mins to get an expresso and go…
To me this was poor from someone in authority to not say anything but just stare at me as if I had done something extremely wrong. When I eventually asked how else could I get a coffee he explained that I should only order from room service something that wasn’t previously communicated to me.
Keys to the rooms kept not working and having to go back to reception for them to work.
To everyone else at the hotel, well done for managing a great amount of guests who were part of the football tournament without disrupting other guests