Glamping in New Castle

"This property on the face value because of its cleanliness, great maintenance would qualify as a 4 star all inclusive resort. But being an avid traveler with a YouTube travel “Sonny’s travel adventure “ I know for sure that this hotel does not meet up to the standards of a 4 star all inclusive. For one the breakfast and lunch food choices are repetitive who plans this menus should be fired. As to customer service the staff are very nice people but need proper customer service training to bring them up to a 4 or 5 star rating as they do have the potential. Though advertised as having one they do not have a hot tub( there is a tub but it’s an extension of the pool on the adult side) The property does a great job of utilizing its limited parking. It is very safe with great security. The manager Stephon was very helpful and accommodating. The location is great as you can get to most part of the island. The beach at the hotel is disappointing but there are so many great beaches close by that you really don’t need it. Overall though great accommodation but the food choices were limited and I paid too much for it compared to other all inclusive in DR, Jamaica, Costa Rica, etc"

"This time around was very disappointing "

"Staff andservice were great. Restaurants and amenities were very good. Vert pleased with this property."

"The property was amazing- the pool was beautiful and relaxing, the food was incredible and the interior design was just stunning. Everything was just on point.. The staff was warm and attentive and went out of their way to make everything feel seamless.. See you again soon!"

"Love the view from the room, the room was clean and very neat."

"Nice hotel. Very friendly staff. Buffet options could be more variety."

"Beach is off to the side of property. The water was very rough while I was there. Our room needs a new mattress, it was totally broke down with a heavy foam pad thrown on top. We were in a kitchenette with a coffee pot but no filters, no paper towel and no dish soap. Our room had the bed made and fresh towels every other day. No beach towels. Over all it was just ok. I would not return I’d fine a different place to stay."

"Location great. Staff friendly and helpful. Shame that the pool bar was closed for most of second week. "

"pool not much bigger than household tub i.e. forget about pool. was not able to go into beach due to red flag i.e. no beach no pool, LOL room was hot on arrival not even 1 complementary water bottle is offered to the guest, denied a water bottle even when requested."