Luxe Queen Room (Newly Renovated) | Egyptian cotton sheets, premium bedding, in-room safe, desk
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Reviews of Westgate New York Grand Central

4 out of 5
Westgate New York Grand Central
304 E 42nd St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 973 out of 1518 reviews" "
Rating 8 - Good. 341 out of 1518 reviews" "
Rating 6 - Okay. 112 out of 1518 reviews" "
Rating 4 - Poor. 54 out of 1518 reviews" "
Rating 2 - Terrible. 38 out of 1518 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great midtown spot.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was so nice and helpful. The room was big! Elevators were a little noisy if your room is close to them. I would stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and stay. Will come again
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it because of all the short trips and subways we took
Stayed 3 nights in Apr 2024

10/10 Excellent

PAUL ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff really helpful friendly very ckean great location
Stayed 10 nights in Apr 2024

10/10 Excellent

Denie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I choose reasonably priced was very cozy neat, I also loved the furnishing of the room thank you
Stayed 3 nights in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

10/10 Excellent

Annie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved this property. Rooms were spacious, staff was accommodating and grand central was easily accessible.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very kind
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for NY, very close to Grand Central Station
Stayed 3 nights in Apr 2024

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2024

6/10 Okay

Sunuk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs better sundry on premises
Stayed 6 nights in Apr 2024

2/10 Terrible

Qiang, Los Angeles

Business traveller
Disliked: Staff & service
The staff is incompetent. He gave me a key to a room where another guest was staying . The other guest and I both complained to him. I told him the wake up call is at 4:30 am when I checked in. After he switched room. He forgot to put wake up call at my new room . I missed the train and spend more than 200 dollars to buy another ticket . In the morning, I called the front desk, I said I would not stay in the hotel anymore, because the hotel failed to do the wake-up call. The woman down there asked me why I would do that just because the hotel did not do the wake-up call.
Stayed 1 night in Apr 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful large double aspect room, friendly and helpful staff, lovely relaxation and bar areas. Close to UN, Field of Light and the East River. Sunrises over the East river and reflections on buildings were spectacular.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alecia, Tobyhanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful.
Stayed 1 night in Apr 2024

6/10 Okay

Bruce S, Kaysville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Room was small. VERY small for a large person. Water pressure in the shower was terrible! And it took minutes for the water to get hot. Otherwise a nice place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay at WestGate again
Stayed 5 nights in Apr 2024

6/10 Okay

Raed

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel certainly is a great location in the city. The room was very small and tight. Very tiny walking space around the bed. The water in the shower has very weak pressure.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this property. The staff was amazing, and it was super clean. It was also away from all of the hustle and bustle but still within walking distance for just about everything you would need. Really great property. Will definitely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again! Hotel was well maintained, comfortable accommodations and accessibility to Grand Central was a 6min walk.
Stayed 4 nights in Apr 2024

10/10 Excellent

Abdourahmane, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jossette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and accommodating!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the hotel. Relatively quiet for NYC and the bed was very comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Aniah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful! Good walking distance from time square and a few nearby dining options. My stay here was pretty much perfect! The only comment I have is in regard to the AC unit in my room. I noticed that as it turned on/off to regulate the temperature, it made a loud noise that alarmed me often. Besides this very minor flaw, I enjoyed my time and I would definitely visit again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel for a weekend in the city and had a great experience! My group utilized the free bag drop that the hotel offered since our transportation into the city arrived a few hours before our check-in. We had the king-suite room and it was great. Everything was clean and we had no issues. The location was also great, just a few blocks from the Chrysler building and Grand Central station. I will definitely be checking availability here again next time I am in the city!
Stayed 2 nights in Mar 2024

10/10 Excellent

Gonzalo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and super friendly staf
Stayed 3 nights in Feb 2024

8/10 Good

Alyssa

Liked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed a the Westgate 3 times in the last year. The rooms are great. Since this is a renovated old hotel, each room is unique not cookie cutter like many new hotels. The staff is friendly and accommodating. On my most recent stay my room was at the back of the hotel so there was very little street noise. I will definitely be back.
Stayed 14 nights in Mar 2024

10/10 Excellent

Kira Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a first trip staying in NYC. Excellent access to bus, subway, dining, attractions. We weren’t in the hotel much, but the bed was comfortable and staff at the front desk and bellman were extremely kind.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice staff Clean Close to Attractions
Stayed 4 nights in Apr 2024

10/10 Excellent

Nowayrah

Stayed 2 nights in Apr 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and our room was very clean and looked great. The location was accessible to many things and the subway.
Stayed 5 nights in Apr 2024

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Quiet
Stayed 3 nights in Apr 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service
All
Stayed 1 night in Apr 2024

8/10 Good

Sonya, Toronto

Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Great staff, I traveled with my elderly mother and all team members very attentive and helpful. Wished there were more places to eat closer or on prem. Will be back
Stayed 3 nights in Apr 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel right by Grand Central Terminal. Beautiful foul and convenient. We loved our stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Yaryna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean and tidy!
Stayed 4 nights in Apr 2024

8/10 Good

Katie Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Chaseley

Stayed 5 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not usually one to write much about hotel staff in my reviews, but I do want to recognize the team at Westgate for all their hard work and helpfulness! My family and I stayed here for 4 nights and had a really pleasant stay. Rooms were made up every day (which is actually rare these days), everything was clean, we felt safe, and they did a great job renovating a really old building to make it feel more modern and fun.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zoraida

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is nice, quiet. Has a bar/lounge area for a night cap. Staff is attentive and personable. I would stay there again, it is convenient to everything.
Stayed 1 night in Apr 2024

8/10 Good

BRANDI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice stay my few complaints are this, we asked for extra towels 3 times. There were 4 of us and only given 3 towels… secondly they tacked on another charge upon check in. Not the normal deposit that gets returned but a “destination fee” no explanation for it, but I paid it because I didn’t know what to do. The hotel is lovely, generally the staff were welcoming and friendly. I honestly would absolutely stay again just not the perfect stay this time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maryann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome
Stayed 4 nights in Mar 2024

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location about a 8 minute walk from grand central station, very clean, modern, nice bar. We really enjoyed our stay here and would definitely return
Stayed 5 nights in Mar 2024

10/10 Excellent

Keren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful. They offered to call us a taxi when we left the hotel. We had a luxe room and it was spacious and clean. The street traffic seemed to be quiet at night. Only thing was the walls are thin. When the hotel neighbors slam their doors shut, it was so loud it was like someone was opening our hotel door.
Stayed 3 nights in Mar 2024

8/10 Good

tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small, boutique like hotel....row home size, narrow and tall. Recent renovated, it is nice. At first we were surprised by the small size of our room, but adapted since we were barely there. The room was nice, herringbone wood floors, updated bathroom.... What I found annoying was the tv situation, they have an app you download to run your netflix etc through the tv...very relevant, great idea. Except it didn't work, we wasted a lot of time trying to get it to work only to find out it was discontinued years ago. Their cable is slow as molasses on a brisk nyc day. First, you have to happen upon the guide of channels 30-1 to be exact, then when u click the up or down button to look at the next screen, u have to wait about 10 seconds before it moves...there are no directions on operating the tv and im assuming there were no movie options. The other thing I think could be improved upon was the "dining" option. The tavern advertisement around the hotel makes it seem like there are dining options...but there is no dining at all, just a tiny market. Again, not a huge deal but it would maybe helpful to tell us what is immediately around and/or how we could get food delivered if we wanted to. They do have a bar, which is great and they do have an espresso machine to make strong good coffees...all positives in my book. My sister was here at the same time and stayed at the Hyatt...it was bigger but our customer service was way better. I would choose this hotel again.
Stayed 5 nights in Apr 2024

8/10 Good

Cathryn Michelle

Travelled with family
Liked: Cleanliness, staff & service
Great location, very professional and courteous staff.
Stayed 5 nights in Mar 2024