The staff here are very sweet, however it was impossible to actually call them from the room. I did appreciate the thickness of the walls, you really cannot hear the occupants next to you, only in the hallway on occasion. The rooms were elegant and clean, however due to covid there was no mini bar. They do serve coffee in the lobby in the a.m. but no muffins etc, which would have be appreciated. Overall, I would stay here again because the location is perfectly central to a downtown experience.