Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of voco Fiorello - LaGuardia East, an IHG Hotel

4 out of 5
voco Fiorello - LaGuardia East, an IHG Hotel
20-07 127th Street, College Point, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 204 reviews" "
Rating 8 - Good. 38 out of 204 reviews" "
Rating 6 - Okay. 23 out of 204 reviews" "
Rating 4 - Poor. 15 out of 204 reviews" "
Rating 2 - Terrible. 14 out of 204 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. The staff was absolutely amazing—so helpful and courteous!
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Stacey, thank you for your wonderful review of voco Fiorello Laguardia East, an IHG Hotel. Our team members are delighted to hear that they could make your stay enjoyable. We're looking forward to welcoming you back soon!

4/10 Poor

Jenny

Travelled with family
Disliked: Amenities, property conditions & facilities
I do not recommend this hotel due to the extreme shouting/singing noise from the bar/karaoke club right under the hotel rooms. The shouting/singing can be heard fully heard all the way to our 2nd fl rooms. Due to the bar/karaoke club in the same building, the smell of patrons smoking was incredible strong from the lobby to our rooms. Due to us staying during the weekend, the loud noise of drunk people outside the bar/club can be heard. There was big shouting match when a fight broke out in the parking lot. They have access to the same parking lot as for the hotel customers too. We were not able to find parking space at all and had to pay the valet service (in additional to the parking space cost of $20 per day that the hotel was charging already). It was 11pm and we did not want to wait for a possible parking space. The room itself was modern and clean. The room was missing the remote control. The front desk was able to locate another remote but were not able to find battery for the remote to work. By the couple times, we were exhausted and gave up on the remote situation. They did move us to the 3rd place after the noise complaint but it seems that they are fully aware of this constant complaint. He did say the same 3rd floor rooms may have HVAC sounds control issue so if this is an issue, he can moved us again. 3 different rooms in 1night was so inconvenient. I think for the price that they were charging, there are better option in a more convenient and safer neighborhood.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Jenny, thank you for sharing your experience. The team appreciates your feedback and is actively addressing the matters you mentioned. It's good to hear that you found the room modern and clean. Concerning the noise and parking situation, please be assured the team is continually working to improve in these areas. As for the remote control issue, thank you for noting the efforts made by the front desk team to resolve it. Your insights are valuable and help us enhance the overall guest experience.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely spotless, cute, modern and very comfortable. will absolutely stay here again when flying in/out of LGA or JFK.
Response from Customer Service on 20 May 2024
Gerald, thank you for your positive review of voco Fiorello Laguardia East, an IHG Hotel! We're thrilled you found the property spotless, modern, and comfortable. We're looking forward to your next stay when flying in or out of LGA or JFK!

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will return!
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Derek, thank you for your fantastic review! We are delighted to hear you had a great stay at voco Fiorello LaGuardia East, an IHG Hotel. We're looking forward to welcoming you back soon!

10/10 Excellent

Abishanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on 18 May 2024
Abishanka, thank you for the excellent rating! The team at voco Fiorello Laguardia East, an IHG Hotel is thrilled you enjoyed your stay. We look forward to welcoming you back soon.

4/10 Poor

Janice

Travelled with pets
Disliked: Staff & service
I was given a room that faced the front entrance parking lot and unfortunately was unable to sleep due to kareoke music playing loudly from an adjacent restaurant until 2am. The desk clerk did not address my concern and led me to believe it would be better after the weekend. Untrue. The young lady desk clerk the next day promptly moved me. Most positive was the hotels shuttle service.
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Janice, thank you for sharing your experience. It is regrettable that external noise affected your stay. It is good to hear that our team swiftly assisted you with a room change the following day. We are also pleased that you found our shuttle service to be beneficial. Your feedback is greatly appreciated, and we hope to have an opportunity to better serve you in the future.

4/10 Poor

Dongfang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed has lost its elasticity.
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Dongfang, your feedback is vital to our continuous improvement. It's regrettable that the bed did not offer you the comfortable experience you expected. We strive to provide the highest quality amenities and will certainly use your comment as a learning opportunity to better meet our guests' needs. We hope to be given the opportunity to host you again in the future and offer a far more satisfactory stay.

10/10 Excellent

Emmett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast nice view from the rooftop Good ethnic restaurants nearby.
Stayed 4 nights in May 2024
Response from Customer Service on 12 May 2024
Emmett, it's great to hear that you enjoyed the breakfast and rooftop views at voco Fiorello Laguardia East, an IHG Hotel. We're thrilled that the diverse culinary offerings in the area enhanced your stay. We appreciate your feedback and look forward to welcoming you back soon.

2/10 Terrible

Jannette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a roach in our room. It was crowded with everyone but the guests from the hotel.
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Jannette, we're genuinely concerned to read about your experience. It's unfortunate to hear about the unwanted encounter with pests, and we ensure that we have regular pest control measures in place to avoid such scenarios. In addition, we recognize your comments about the bustling environment; we constantly strive to maintain a peaceful and soothing atmosphere for our visitors. Please accept our assurance that all your concerns will be seriously addressed. Thank you for sharing your feedback.

6/10 Okay

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk guy who checked me in, gave me an occupied room. I walked in around 11:30 PM and there was someone sleeping in the room. He claimed that the credit card terminal didnt have Tap, paid using tap. Maybe he was having a rough night
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Mohammad, thank you for sharing your experience. We regret to hear about the inconvenience you faced with your room assignment. Your feedback will be shared with our team members to prevent such occurrences in the future. We are willing to offer you points for the troubles you faced during your time with us. We hope to have the opportunity to provide you with a more seamless stay next time.

10/10 Excellent

Samantha Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Customer Service on 10 May 2024
Samantha, thank you for your succinct feedback. We're thrilled that you had a very good experience at voco Fiorello Laguardia East, an IHG Hotel. Your kind words inspire us to continue providing exceptional hospitality. We hope to have the opportunity to serve you again soon.

10/10 Excellent

diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were fantasic, espresso in the rooms, reusable aluminum water bottles, friendly staff, clean, shower was great. Loved it!
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Diana, thank you for taking the time to share your positive experience. We're thrilled to hear that you found the beds at voco Fiorello Laguardia East, an IHG Hotel, comfortable and enjoyed our in-room features like the espresso machine and reusable water bottles. It's wonderful to know that our team members made a friendly impression and that you appreciated the cleanliness and quality of our facilities, including the shower. We hope to welcome you back for another wonderful experience!

8/10 Good

Young Chul, FAUST

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Young, we appreciate your positive feedback regarding the convenient parking at voco Fiorello Laguardia East, an IHG Hotel. It's wonderful to hear that this added to a seamless experience. We hope to host your stay again in the future.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived, completely satisfied, really liked the decor, a delightful evening in the little bar, really good breakfast on a spectacular roof terrace. I would happily stay here again.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Virginia, it's wonderful to hear how much you enjoyed your stay at voco Fiorello Laguardia East, an IHG Hotel. Your positive comments about the charming decor, delightful bar experience, and our delightful breakfast on the rooftop terrace truly brighten our day. We're thrilled to know you would be happy to stay with us again. Until then, we wish you all the best on your travels.

10/10 Excellent

David

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the cleanliness of the property and the availability of dedicated hotel parking. I also enjoyed the availability of the hourly airport shuttle.
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
David, it's delightful to hear about your positive experience at voco Fiorello Laguardia East, an IHG Hotel. We're pleased that you appreciated our high standards of cleanliness, the convenience of our parking facilities, and the regularity of our airport shuttle service. We hope to provide you with the same excellent service during your next visit.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, comfortable bed and nice bedding
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Kelly, we are thrilled to read about your experience at voco Fiorello Laguardia East, an IHG Hotel. It is fantastic to hear that you enjoyed the cleanliness of your room, the comfortable bed, and appealing bedding. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Angela, we're thrilled to know you enjoyed your stay at voco Fiorello Laguardia East, an IHG Hotel. Our aim is always to provide a comfortable and enjoyable experience for every guest. We're looking forward to welcoming you back again for another memorable stay.

10/10 Excellent

Ning

Liked: Staff & service, amenities, property conditions & facilities
There are restaurants right next to hotel.
Stayed 5 nights in Apr 2024
Response from Customer Service on 6 May 2024
Ning, it's delightful to hear that you appreciated the proximity of voco Fiorello Laguardia East, an IHG Hotel, to local dining options. It's always pleasant to have great restaurants close by. Please feel free to visit us again for an equally convenient and delightful experience.

10/10 Excellent

Tolulope

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and provided the airport shuttle service for me when I arrived. The room was clean, towels were changed, and the hotel is close to a convenience store. Overall, a good experience,.
Stayed 2 nights in May 2024
Response from Customer Service on 5 May 2024
Tolulope, thank you for taking the time to share your experience at voco Fiorello Laguardia East, an IHG Hotel. We're pleased our courteous team members and airport shuttle service added to the convenience of your stay. It's delightful to hear you appreciated our well-kept rooms and proximity to nearby amenities. We look forward to serving you again in the future.

10/10 Excellent

Alyssa

Stayed 4 nights in Apr 2024
Response from Customer Service on 19 May 2024
Alyssa, thank you for your wonderful feedback! The team at voco Fiorello Laguardia East, an IHG Hotel is delighted that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 Good

Johna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Johna, thank you for choosing voco Fiorello Laguardia East, an IHG Hotel. It's fantastic to see you've rated us positively. For future stays, please note our light-blocking shades are indeed available and can be controlled by a button near the entry door. We appreciate your feedback and can't wait to welcome you back!

10/10 Excellent

Dejanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Dejanae, thank you for choosing voco Fiorello Laguardia East, an IHG Hotel and for taking the time to share your wonderful rating. We're glad you had a fantastic stay. We hope to welcome you back again soon for another great experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Except the night club on the property began playing loud music at 11pm. We were given the option to change rooms and we did. Great staff! We would stay there again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
James, we're overjoyed that you had a delightful stay at voco Fiorello Laguardia East, an IHG Hotel. We're also pleased to know that our team members were instrumental in ensuring your comfort during your stay. We appreciate your understanding even with the lively evening ambiance. It's wonderful to hear that you're considering staying with us again. We can't wait to welcome you back!

10/10 Excellent

marlon, Key west

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean also a free shuttle to the airport I enjoyed my short stay
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Marlon, thank you for taking time to share your exceptional experience at voco Fiorello Laguardia East, an IHG Hotel. We're thrilled to hear that you enjoyed your short stay and took advantage of our complimentary airport shuttle. Our team is delighted to note that you found our rooms to be spotless - we work hard to maintain high standards of cleanliness. We hope to welcome you back on your future travels. Safe journey!

4/10 Poor

Diego

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Diego, it's regrettable to learn that your recent visit did not meet your expectations. As feedback is of great essence, it would be helpful to learn more about your experience to implement improvements where necessary. We do hope to have another opportunity to better your experience.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Its very clean and the place is lovely to stay at
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Micah, it's delightful to hear you found voco Fiorello Laguardia East, an IHG Hotel to be clean and enjoyable for your stay. Should you decide to visit us again, don't hesitate to use the light-blocking shades controlled by a button near the entrance. They add a nice touch to our cozy accommodations. We can't wait for your next stay.

2/10 Terrible

Kris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here with the specific requirement or the hotel shuttle. called in the morning to confirm shuttle pick up spoke with Dominic confirmed shuttle would not be a issue. My flight landing was scheduled to land at 10:20 Dominic told me the shuttle took 15 min to get to airport and that it stopped at 11:00. Then long story short no shuttle from the airport or back to the airport for my designated time. The hotel and elevator smelled of Marijuana huge issue for airline employee.... Im super frustrated that i paid alot of money for a mediocre facility that i didnt even want to sleep under the blankets and they did even provide the services I marked as a requirement when I booked. I ended up calling lyft back as soon as i new the airport was opening and sitting there Not as pictured....
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Kris, we regret that your stay didn't meet your expectations. We're sorry if there was misunderstanding regarding the shuttle services. Understanding the importance of this service for our guests, we always strive to ensure that it is well coordinated. Concerning the smell you've encountered, we're committed to providing a clean and pleasant environment for all our guests. We have taken note of your feedback and will use this for our continual improvement efforts. We hope for the opportunity to make a better impression in the future.

10/10 Excellent

Jahari, Palmetto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Jahari, it's great to hear that you appreciated voco Fiorello Laguardia East, an IHG Hotel! We are proud to provide a delightful environment for our guests. We're looking forward to having an opportunity to host you again in the future.

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean very nice
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Maricel, it's wonderful to hear that you appreciated the cleanliness of voco Fiorello Laguardia East, an IHG Hotel. Maintaining a neat environment is a priority for us. We take pride in our commitment to offer a refreshing and enjoyable stay to our guests. We look forward to welcoming you back.

10/10 Excellent

Nghia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Nghia, it's wonderful to hear that you had a great experience at voco Fiorello Laguardia East, an IHG hotel. It seems like you found all the available amenities, like our light-blocking shades. Your feedback is highly appreciated, and we hope the next time you're in the area, we'll be your first choice.

10/10 Excellent

Linhelle, South Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Linhelle, it's wonderful to hear that your stay at voco Fiorello Laguardia East, an IHG Hotel exceeded your expectations in every way. It's our mission to ensure guests have a seamless and enjoyable experience with us. Thank you for taking the time to share your feedback. We hope to welcome you back for another outstanding visit in the future.

8/10 Good

Princeton

Stayed 2 nights in Mar 2024
Response from Customer Service on 7 May 2024
Princeton, thank you for taking the time to share your rating of voco Fiorello Laguardia East, an IHG Hotel. We're thrilled you had a good experience with us. We hope to welcome you back soon.

10/10 Excellent

XIAOYU

Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Xiaoyu, thank you for your top rating of voco Fiorello Laguardia East, an IHG Hotel! We're thrilled that you had an excellent stay with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, everything was solid
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Jacob, it's great to hear that your stay at voco Fiorello Laguardia East, an IHG Hotel, was satisfactory and trouble-free. Your positive feedback boosts our commitment to delivering excellent guest experiences. We look forward to welcoming you again.

4/10 Poor

Melissa

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for sharing your feedback, Melissa.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Yancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how they had a bar as well as front desk staff is really good they were on any question or issues I’ve had. They also had microwavable food and drinks you can buy at the front desk.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Yancy, it's wonderful to hear that you enjoyed your stay at voco Fiorello Laguardia East, an IHG Hotel. We're delighted to learn that our bar and responsive team members enhanced your overall visit. Our accessible food options seem to have added convenience to your experience, which is always one of our primary goals. Thanks again for sharing your thoughts, we can't wait to welcome you back.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Judy, thank you for choosing voco Fiorello Laguardia East, an IHG Hotel. We're ecstatic to note that your stay with us has earned the top rating. Your feedback adds to our motivation to deliver excellent service. Looking forward to making your next visit just as enjoyable if not even more so. Until then, take care.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra clean
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Ahmed, it's splendid to hear that you found voco Fiorello Laguardia East, an IHG Hotel, to be impeccably clean. Our team is committed to ensuring the comfort of our guests and your feedback affirms their dedication. Please consider visiting us again on your next trip.

4/10 Poor

Zuleika

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
We appreciate the feedback, Zuleika.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta que tienen galletas para perros en forma de hueso es un hermoso detalle. Todos son super amables, las chicas de limpieza siempre con una sonrisa y dispuestas a ayudar.
Stayed 7 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Diana, es reconfortante escuchar tu agradecimiento por los pequeños detalles que admiten mascotas en voco Fiorello Laguardia East. Estamos encantados de que nuestro equipo de limpieza le brinde alegría a su estadía con su disposición para ayudarlo y sus cálidas sonrisas. Gracias por compartir su experiencia y esperamos darle la bienvenida a usted y a su amigo peludo pronto.

6/10 Okay

Paula, Newark

Business traveller
Liked: Cleanliness
Disliked: Amenities
Room was very clean and and comfy. The property is shared with three or four businesses not affiliated with the hotel. Just getting to your room is an adventure. Staff wasn’t super helpful in providing guidance.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Paula, it's pleasing to know you found your room at voco Fiorello Laguardia East, an IHG Hotel, to be clean and comfortable. Concerning the building's layout and the presence of other businesses, we understand it can be a bit confusing. Please note that our team members are always at hand to provide direction and support should you need it on your future stays. We appreciate your feedback.

10/10 Excellent

Alessandria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great!
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Alessandria, it's splendid to hear that you found the voco Fiorello Laguardia East to be an excellent choice. We appreciate your support and we're glad that our sophisticated room features added to the comfort of your stay. Looking forward to welcoming you back in the future.

2/10 Terrible

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire alarm going off many times while trying to sleep was horrible
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Jill, we sincerely regret that disruptions during your stay impacted your sleep experience. It is our priority to ensure the comfort and safety of our guests, which includes maintaining well-functioning safety systems. We urge all guests to inform our team members about any discomfort or inconvenience they experience during their stay, so that we can immediately address the issue. We appreciate your understanding and hope to have a chance to enhance your experience in the future.

10/10 Excellent

Jennie

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Jennie, thank you for your 5-star rating of voco Fiorello Laguardia East, an IHG Hotel. It's fantastic to know you had such a favorable experience with us. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lashawne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Lashawne, it's wonderful to hear how much you enjoyed your stay at voco Fiorello Laguardia East. We sincerely appreciate your positive review, and look forward to the opportunity of welcoming you back soon. Thanks for choosing us!

8/10 Good

Chavancey

Liked: Cleanliness, staff & service
Pretty decent property
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Chavancey, it's delightful to read that you found voco Fiorello Laguardia East, an IHG Hotel to be up to your standards. For any future stays, remember our light-blocking shades can be controlled using a button near the entry door which can greatly enhance your comfort. We appreciate your feedback and look forward to welcoming you again!

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Steven, we're deeply concerned to read your review. Based on your feedback, it appears that your stay did not meet your expectations. We're always here to listen and engage in respectful dialogue about how we can improve experiences for our guests. Please feel free to share any specific feedback you may have.

2/10 Terrible

shuixiu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I got slapped in my face due to chaos parking management
Stayed 4 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Shuixiu, it's regrettable to learn about your unsatisfactory experience related to our parking facilities. Please reach out to the hotel management for further discussion. Thank you and we hope for an opportunity to better serve you in the future.

4/10 Poor

Marcia

Travelled with family and small children
Liked: Staff & service
The manager Grant was very helpful !
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Marcia, thank you for highlighting Grant's assistance. At voco Fiorello Laguardia East, an IHG Hotel, we pride ourselves on our team members going above and beyond. We regret that your overall experience was not as satisfying and would appreciate the opportunity to improve upon it for your future stays. We hope you'll choose to stay with us again.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great experience
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Ashley, it's a pleasure to hear you enjoyed your stay at voco Fiorello Laguardia East, an IHG Hotel. We strive to provide a superior guest experience and are thrilled your visit was memorable. Should you find yourself in New York again, we'd be honored to welcome you back. Safe travels!