Title: The Maxwell New York City Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Maxwell New York City Romantic hotel with 24-hour fitness centre and 24-hour front desk ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/68ad3e44.jpg?impolicy=resizecrop&rw=598&ra=fit) ![40-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/236e33a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/65398741.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/w1276h853x4y0-84c7c6e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/3791206e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from Grand Central Terminal and 5th Avenue, The Maxwell New York City provides dry cleaning/laundry services, a bar and a 24-hour gym. The on-site American cuisine restaurant, Heartbeat, offers breakfast, lunch and dinner. In addition to a business centre and babysitting, guests can connect to in-room WiFi (surcharge). 8.4 Very good ## Popular amenities - Bar - Pet-friendly - Room service - Parking available - Breakfast available - Gym ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) ## You may also like Ad ![Reception](https://images.trvl-media.com/lodging/2000000/1750000/1747300/1747244/8b8c21e9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites Staten Island Staten Island - Breakfast included - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 1,075 reviews £127 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-Suites-Staten-Island.h1747244.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=a9b2fc69-5b50-461f-8514-8d96c30418b0&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/10000000/9390000/9382200/9382123/2bfac33e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Long Island City New York Queens - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.4 Very good 1,006 reviews £149 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-Long-Island-City-New-York.h9382123.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=a9b2fc69-5b50-461f-8514-8d96c30418b0&top_cur=GBP) Ad ![Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1130000/1122900/1122851/w3836h2556x4y0-f46420dc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Queens/JFK Airport Queens - Free airport shuttle - Pet-friendly - Free WiFi - Restaurant 7.8 Good 158 reviews £166 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-QueensJFK-Airport.h1122851.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=a9b2fc69-5b50-461f-8514-8d96c30418b0&top_cur=GBP) Ad ![2 restaurants, breakfast, lunch, dinner served; 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Maxwell-New-York-City.h19669.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Maxwell-New-York-City.h19669.Hotel-Information) ## About the area Located in Manhattan, a neighbourhood in New York, The Maxwell New York City is near a metro station. The area's natural beauty can be seen at Bryant Park and Central Park, while Intrepid Sea, Air and Space Museum and American Museum of Natural History are popular area attractions. Looking to enjoy an event or a game? See what's going on at Radio City Music Hall or Madison Square Garden. Spend some time exploring the area's activities, including golfing. [Visit our New York travel guide](https://www.expedia.co.uk/New-York.dx178293) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.75602%2C-73.97244&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=klrOTpwt_RlibbmAumPw4GKQrII=) 541 Lexington Ave, New York, NY, 10022 ### What's nearby - 5th Avenue - 6 min walk - 0.4 miles - Grand Central Terminal - 8 min walk - 0.5 miles - Rockefeller Center - 8 min walk - 0.5 miles - Times Square - 13 min walk - 0.7 miles - Broadway - 15 min walk - 0.8 miles ### Getting around - 51 St. Station - 2 min walk - Grand Central - 42 St. Station - 8 min walk - LaGuardia Airport (LGA) - 31 min drive ### Restaurants - ‪Schnipper's Quality Kitchen - ‬1 min walk - ‪Starbucks - ‬1 min walk - ‪New York Luncheonette - ‬1 min walk - ‪Lex Yard - ‬1 min walk - ‪Avra Estiatorio - ‬2 min walk ## About this property ### The Maxwell New York City Upscale hotel near 5th Avenue A short walk from Grand Central Terminal and Rockefeller Center, The Maxwell New York City provides dry cleaning/laundry services, a bar and a 24-hour gym. The on-site American cuisine restaurant, Heartbeat, offers breakfast, lunch and dinner. In-room WiFi (surcharge) is available to all guests, along with a business centre and babysitting. You'll also enjoy the following perks during your stay: - Free self-parking, plus valet parking (surcharge) - Full breakfast (surcharge), express check-in and wedding services - Concierge services, a computer station and a lift Room features All 697 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as safes and WiFi. More conveniences in all rooms include: - Bathrooms with designer toiletries and baths or showers - 40-inch flat-screen TVs with cable channels - LED light bulbs, coffee/tea makers and heating ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/73000000/72530000/72527000/72526947/3a7249c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Harmony Suites Secaucus - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 3,211 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=72526947&PinnedHotelID=72526947&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18970000/18961800/18961770/d6f9b247.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield Inn & Suites by Marriott North Bergen North Bergen - Breakfast included - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 1,008 reviews £120 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=18961770&PinnedHotelID=18961770&HadPinnedHotel=true®ionId=-1&adults=2) ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/93000000/92110000/92102700/92102639/67ecff2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### voco Fiorello - 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Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.6 Good 1,009 reviews £173 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2256179&PinnedHotelID=2256179&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi (USD 14.95 per night) - Available in some public areas: WiFi ### Parking and transport - Free self parking on site - Valet parking on site (USD 65 per night) ### Food and drink - Full breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; USD 29.50 per person - A bar/lounge - A restaurant ### Restaurants on site - Heartbeat - Living Room Lounge ### Things to do - 24-hour gym ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 10 meeting rooms - 3,712 square feet of conference space - Business centre - Computer station ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Grab bar near toilet - Lever door handles - Lift - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 18 floors - Ballroom - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Heating (climate-controlled) - Iron/ironing board - LED lighting - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age - 21 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 25, per pet, per night, plus a deposit of USD 100 per stay Service animals are welcome, and are exempt from fees 2 total (up to 18 kg per pet) ### Children and extra beds Children are welcome 1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 25.0 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 28.69 per accommodation, per night The resort fee includes: - In-room safe - Laundry facilities - Phone calls We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately USD 29.50 per person - Fee for in-room wireless Internet: USD 14.95 per night (rates may vary) - Valet parking fee: USD 65 per night - Pet deposit: USD 100 per stay - Pet fee: USD 25 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: USD 25.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transport to and from this property ### Property is also known as New York W W Hotel New York W New York w Hotel New York City w Hotel Nyc w Hotel Times Square w New York - Times Square Hotel New York City w New York City w Times Square Hotel W New York Maxwell New York City Hotel Maxwell Hotel Maxwell New York City The Maxwell York City York The Maxwell New York City Hotel The Maxwell New York City New York The Maxwell New York City Hotel New York ## Frequently asked questions ### Is The Maxwell New York City pet-friendly? > Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 25 per pet, per night. Service animals are exempt from fees. ### How much is parking at The Maxwell New York City? > Self-parking is free at this property. ### What time is check-in at The Maxwell New York City? > Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at The Maxwell New York City? > Checkout is at noon. ### Where is The Maxwell New York City located? > Located in Manhattan, this romantic hotel is within a 10-minute walk of 5th Avenue, Grand Central Terminal, and Rockefeller Center. Radio City Music Hall and Times Square are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Maxwell New York City Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 480 8 - Good 320 6 - Okay 101 4 - Poor 58 2 - Terrible 42 ### 8.6/10 Cleanliness ### 8.6/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 10/10 Excellent #### Peter 23 Nov 2021 ##### Peter Stayed 2 nights in May 2019 ### 8/10 Good #### Verified traveller 24 Jul 2021 Liked: Cleanliness, amenities, property conditions & facilities Nic ##### Verified traveller Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 30 Apr 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a lovely and well-located hotel! Room was small but very nice. The staff were friendly, especially one of the waiters in the restaurant. The vouchers for the bar/restaurant were great! Our only complaint was that the bathroom door in our room was broken. We had to ask twice, but after the second time, somebody was sent up promptly to fix it. Wait-time for breakfast varied day to day. On our last morning, there was too long of a wait, so we went somewhere else. Overall we really enjoyed our stay! ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 20 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! 100/100 would definitely recommend, super clean and great staff ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller 17 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The stay was nice. Just be mindful of the daily resort/destination fee that is applied by hotel. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### DouglasTorret 16 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect place to stay, amazing location, costumes services 5 stars. ##### DouglasTorret Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 16 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the lobby. Ambiance was relaxing and very comfortable. Bar staff was friendly and very attentive. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 15 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 3 nights in Mar 2020 ### 8/10 Good #### melinda 14 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good service excellent location ##### melinda Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller 12 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 6 nights in Feb 2020 ### 6/10 Okay #### Lucia 11 Mar 2020 Disliked: Property conditions & facilities This was our second time stayed at this hotel when we visit NYC. Our first time experience was pleasant that’s why we decided to stay here this time again. However this time the experience didn’t go so well this time. First, the check in staff is not friendly at all. And just want to get over with it. After we get our room, the room is noisy due to the flag outside be hitting the windows and make large sound. We called the reception so many times for hours and no one pick up our call. The next day, when we check in for the breakfast, we waited at the waited area, and the staff just forget our waiting number and been calling people who arrived later than us to get seated. We waited more than 45 min when there was only four group waited in front of us. When we notify the staff that our number got missed the staff even accuse us that we didn’t come when he call the number. We were seated right beside the entrance and been listen to each number he called. He didn’t even apologized that he wrote the wrong number on the waiting sheet. Very disappointed for the service here. However, the good side of this hotel is that they provide some voucher that u can use for the bar on first floor or dry cleaning service. We went to the bar on first floor. It’s a little bit hard to find a spot during weekend. But the staff is superior. Super friendly and helpful. ##### Lucia Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 10 Mar 2020 ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 10 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The Maxwell staff was incredibly friendly and the atmosphere was great. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Mathieu 10 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mathieu Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 10 Mar 2020 ##### Verified traveller Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller 9 Mar 2020 Liked: Cleanliness, staff & service Needs a bit of updating however excellent staff great location ##### Verified traveller Stayed 4 nights in Mar 2020 ### 10/10 Excellent #### Yana 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yana Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Greg 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Greg Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Randi 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Randi Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 9 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Previous the NYC flagship W. Great hotel and staff ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Phillip 8 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Phillip Stayed 2 nights in Mar 2020 ### 4/10 Poor #### Verified traveller 7 Mar 2020 Disliked: Cleanliness, amenities, property conditions & facilities Brown water was terrible and the temperature took forever to get hot. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller 7 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and proximity for first time visit to NYC. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Steveandchris 7 Mar 2020 Liked: Cleanliness, property conditions & facilities Beautiful lobby and bar area, clean rooms. Bar and reception staff good but found waiter’s in the restaurant quiet room and impatient, not good customer service ##### Steveandchris Stayed 4 nights in Mar 2020 ### 6/10 Okay #### Laurence 7 Mar 2020 Liked: Staff & service Disliked: Cleanliness #### Ok for one night The hotel is ok. I did not have a feeling of cleanliness, the carpet was a bit run down and did not feel clean as well as the shower floor. Terrible lighting in the room! It is ok for one night but the rooms certainly need a fresh coat and a warmer cleaner look. ##### Laurence Stayed 1 night in Mar 2020