Title: The Marcel at Gramercy Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Marcel at Gramercy The Marcel at Gramercy, at the intersection of iconic NYC neighborhoods, offers a sophisticated retreat with stunning rooftop city views. ## Photo gallery for The Marcel at Gramercy ![Lobby sitting area - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/cdfbb968.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/93f2ec50.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/19df734c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/f3a6bf5f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/94a57cd0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located where Gramercy meets 5th Avenue, this hotel welcomes travelers with a warm lobby fireplace and multilingual staff. Guests appreciate practical touches like luggage storage, tour assistance, and express check-out, making exploring New York easier. ## Reviews 8.2 Very good ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Laundry room - Room service - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan 2 - Jan 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 3 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Superior Room, 1 Queen Bed ![Superior Room, 1 Queen Bed | Premium bedding, down duvets, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/28eecfbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout curtains Down duvet Hairdryer Private bathroom - 180 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed | Premium bedding, down duvets, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/a9760a3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 8.8 Excellent 16 reviews ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout curtains Down duvet Hairdryer Private bathroom - 275 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Standard Room | Premium bedding, down duvets, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/95892b81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.0 Good 14 reviews ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout curtains Down duvet Hairdryer Private bathroom - 151 sq ft - Sleeps 2 - 1 Double Bed OR 1 Queen Bed ### View all photos for Deluxe Room, 2 Double Beds ![Deluxe Room, 2 Double Beds | Premium bedding, down duvets, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/73150f5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 8.0 Very good 6 reviews ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout curtains Down duvet Hairdryer Private bathroom - 350 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, down duvets, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/65ecb8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.8 Excellent 5 reviews ### Highlights Separate sitting area Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout curtains Down duvet Hairdryer - 380 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Room, 1 King Bed, Balcony | View from room](https://images.trvl-media.com/lodging/18000000/17440000/17432300/17432204/159166c0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn New York Times Square South Manhattan - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 4,672 reviews £84 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-New-York-Times-Square-South.h17432204.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=31844de7-9b39-432b-b6f7-6e9f43653c51&top_cur=GBP) Ad ![Breakfast meal](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19990000/19987600/19987549/e97d2ebc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott New York World Trade Center Area Manhattan - Free Wi-Fi - Air-conditioning - Gym - Business services 8.8 Excellent 1,110 reviews £110 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/New-York-Hotels-Courtyard-By-Marriott-New-York-World-Trade-Center-Area.h19987549.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=31844de7-9b39-432b-b6f7-6e9f43653c51&top_cur=GBP) Ad ![Pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/23700/23677/3d8eaca6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Grand Central New York Manhattan - Pet-friendly - Free Wi-Fi - Air-conditioning - Gym 8.2 Very good 6,389 reviews £157 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/New-York-Hotels-Grand-Hyatt-New-York.h23677.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=31844de7-9b39-432b-b6f7-6e9f43653c51&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1742100/1742005/2cd5eed5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Maspeth by IHG Queens - 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Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.2 Wonderful 1,317 reviews £108 includes taxes & fees 5 Jan - 6 Jan [](https://www.expedia.co.uk/New-York-Hotels-Home2-Suites-By-Hilton-NY-Long-Island-CityManhattan-View.h7163594.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=31844de7-9b39-432b-b6f7-6e9f43653c51&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Marcel-At-Gramercy.h67740.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Marcel-At-Gramercy.h67740.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.73936%2C-73.98234&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bOObKAt1IHgqT31aK17atuSTv9s=) 201 E 24th St, New York, NY, 10010 #### What's nearby - Gramercy Park \- 3 min walk \- 0.2 miles - Flatiron Building \- 6 min walk \- 0.4 miles - 5th Avenue \- 8 min walk \- 0.5 miles - Empire State Building \- 12 min walk \- 0.7 miles - Grand Central Terminal \- 3 min drive \- 1.1 miles #### Getting around - 23 St. Station (Park Av.) - 6 min walk - New York 23rd St. Station - 12 min walk - LaGuardia Airport (LGA) - 29 min drive #### Restaurants - ‪Plug Uglies - ‬2 min walk - ‪Ampersand - ‬2 min walk - ‪Starbucks - ‬2 min walk - ‪AWOL Bar & Grill - ‬1 min walk - ‪Fitzgerald's Pub - ‬1 min walk ## About this property ### The Marcel at Gramercy Upscale boutique hotel near 5th Avenue Located close to Flatiron Building and Empire State Building, The Marcel at Gramercy provides a rooftop terrace, dry cleaning/laundry services and a fireplace in reception. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Express check-out, tour/ticket information and smoke-free property - A lift, a porter/bellboy and multilingual staff - A front desk safe, a 24-hour front desk and concierge services Room features All 136 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and air conditioning. Other conveniences in all rooms include: - Hypo-allergenic bedding, down duvets and cots/infant beds (surcharge) - Bathrooms with shower/bath combinations and free toiletries - 42-inch flat-screen TVs with cable channels - Wardrobes/cupboards, heating and limited housekeeping ## Similar properties ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/90000/84700/84619/f62f882f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Bentley Hotel Manhattan - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 6.6 1,004 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=84619&PinnedHotelID=84619&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, WiFi, bed sheets](https://images.trvl-media.com/lodging/123000000/122650000/122647400/122647365/509a0afb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming One Bedroom at Mansfield in New York Manhattan - Dryer - Air-conditioning - Gym [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=122647365&PinnedHotelID=122647365&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/112000000/111460000/111457100/111457085/37a0a0e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 17John: Classic King Studio Apartment Manhattan - 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Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.4 Exceptional 1,146 reviews £163 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=11668428&PinnedHotelID=11668428&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour offsite parking (USD 45 per day) ### Family friendly - Cot (surcharge) - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (once per stay) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk ### More - 11 floors - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Cot (surcharge) - Down comforter - Hypo-allergenic bedding - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels ### Food and drink - Room service ### More - Air conditioning (climate-controlled) - Free local calls - Heating (climate-controlled) - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 25 per night. Cots (infant beds) are available for USD 25.0 per stay ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 75 per stay - Resort fee: USD 22.89 per accommodation, per night The resort fee includes: - Additional inclusions - Concierge service - In-room bottled water - Phone calls We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: USD 45 per day(200 ft away; open 24 hours) - Late check-out is available for a fee (subject to availability) - Crib (infant bed) fee: USD 25.0 per stay - Rollaway bed fee: USD 25 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Gramercy Marcel Marcel Gramercy Marcel Gramercy Hotel Marcel Gramercy Hotel New York Marcel Gramercy New York Marcel New York Marcel At Gramercy Hotel Hotel Marcel New York Marcel Hotel Nyc Marcel Nyc The Marcel at Gramercy Hotel The Marcel at Gramercy New York The Marcel at Gramercy Hotel New York ## Frequently asked questions ### Is The Marcel at Gramercy pet-friendly? ### What time is check-in at The Marcel at Gramercy? ### What time is check-out at The Marcel at Gramercy? ### Where is The Marcel at Gramercy located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Marcel at Gramercy Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 7.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 432 8 - Good 330 6 - Okay 140 4 - Poor 60 2 - Terrible 38 ## Reviews ### 10/10 Excellent #### Kayli 1 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Kind, caring staff with excellent service ##### Kayli Stayed 5 nights in Jun 2022 ### 6/10 Okay #### Stefan 14 Jul 2022 Liked: Staff & service, property conditions & facilities Small room, 5 blocks from subway, friendly staff ##### Stefan Stayed 5 nights in Jul 2022 ### 8/10 Good #### John 6 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Friendly helpful staff ##### John Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### dana 16 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### our staying at the ace hotel our experience was very good- although it started badly )(our room was very dark), the stuff at the front desk were amazing (especially Osage the was so helpful and charming) and the rest of the trip (8 nights in total) was amazing location is great cool hotel vibes we enjoyed our stay very much! ##### dana Stayed 8 nights in Oct 2022 ### 10/10 Excellent #### Victor 9 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really loved this hotel. Excellent service from everyone you encountered, from the bellman to the maintenance staff to the front desk. Room was super comfortable and exceptionally clean. I don’t know when but the property clearly has been renovated recently and it shows. Neighborhood was great with restaurants and bars. Great place to stay! ##### Victor Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Nancy 8 Jul 2022 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Location was very convenient. Air conditioning was not sufficient for summer temperatures. Staff was very accommodating, but couldn't do anything about cooling. No in room refrigerator or coffee maker. 10th floor lounge was closed. ##### Nancy Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### Verified traveller 8 Jul 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort The hotel was not clean or comfortable. The drapes were musty. The air conditioning barely worked. The room had two beds but there was no where to walk. The were no amenities and it was not an inexpensive place! ##### Verified traveller Stayed 3 nights in Jul 2022 ### 4/10 Poor #### Ashley 9 Jul 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities The a/c in the room was leaking and they said it was just condinsation but it soaked the whole floor on that side of the bed. They also had the rooftop terrace closed and that was one of the main reasons we booked that hotel. On the plus they did give us unlimited water and held our bags after check out until our flight. ##### Ashley Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Alexandra 1 Aug 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel constantly cancels reservations last minute or like a week prior and moves tourists to different “sister hotels”. I booked my trip one month prior and only chose this place because of the location. I had 2 kids with me and we were planning on walking to Central Park, Times Square etc. They cancelled on me at the time when I didn’t have an option to find another place near by, everything was booked already. The “sister hotel” they transferred us to was about 45 min walking distance away from Times Square so I ended up spending so much on all the Uber trips. Later I found out that it was not only me and they cancel on so many other people as well. ##### Alexandra Stayed 3 nights in Jul 2022 ### 2/10 Terrible #### Astrid Eugenia 24 Jul 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Cancelaron mi reservación sin notificarme el mismo día de mi llegada según me dijeron a la 1 am que llegue por falta de agua !!! Cerraron el hotel sin aviso ni la mínima cortesía de un email o llamada. Me enviaron a otro hotel de la misma cadena 40 cuadras de diferencia, si quería, si no …. Solo se quedaba así !!! ##### Astrid Eugenia Stayed 12 nights in Jul 2022 ### 4/10 Poor #### Giel 10 Jul 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Super friendly people ##### Giel Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Chantal 28 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Belle découverte. Mohamed à la porte est très serviable et aimable. Un homme souriants … endroit bien situé! Propre… ##### Chantal Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Sharon 27 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an excellent option for staying in this neighborhood. Clean, comfortable and friendly and helpful staff. Only negative was street noise (but the front desk gives out free earplugs) and I didn't like that the layout of the hotel lobby is such that anyone can walk in and go up the elevators without being noticed by the front desk (no lobby security). But I would def still stay here again if I need to be in the neighborhood. ##### Sharon Stayed 2 nights in Jun 2022 ### 6/10 Okay #### Jan 22 Jun 2022 Liked: Staff & service Disliked: Amenities Was disappointed for the price we paid. Bed was not comfortable, no coffee in room or lobby, room and bathroom very small. Room seemed tired. Staff was very friendly though. And location was quiet and safe. ##### Jan Stayed 1 night in Jun 2022 ### 4/10 Poor #### Ji 20 Jun 2022 Disliked: Cleanliness, amenities, property conditions & facilities Unlike their photos, this hotel was dirty, small, and old. When we got there they told us that they don’t provide daily cleaning- not sure why, so we didn’t have fresh towels or any cleaning done for the entirety of our 4 day stay. We also only got one tiny bottle of shampoo, conditioner, and body wash. When we asked for more the staff acted like we asked for something crazy. The room had issues with the electrical and our hairdryer did not work. The shower is tiny and gross and every time you shower your whole body touches the shower curtain. The air conditioning barely blows cold air and basically does not work. I do not recommend this nasty old small hotel. ##### Ji Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Diana 19 Jun 2022 Liked: Staff & service, amenities, property conditions & facilities The staff was without exception helpful and friendly. I also liked that housekeeping was limited. ##### Diana Stayed 3 nights in Jun 2022 ### 4/10 Poor #### Victoria 18 Jun 2022 Disliked: Property conditions & facilities, room comfort #### Disappointing, not 4\* standard Good central location. Hotel in general was shabby though, wallpaper damaged and peeling off. The reception area is maintained but rooms need some care. The bathroom porcelain was stratched and damaged. Very uncomfortable bed and extremely loud air conditioning. Disappointing that there's no fridge in the room and bottled water from reception is warm. Staff at reception were helpful but I do not believe this deserves 4 star rating ##### Victoria Stayed 3 nights in Jun 2022 ### 6/10 Okay #### Tomas 15 Jun 2022 Liked: Staff & service Disliked: Amenities The best thing about the Gramercy is the staff, who were more than willing to help us during our stay. The location on East 24 St. and 3rd is also convenient, but it can be noisy in the early hours when the bars empty. When it comes to the room, a chair would be handy, especially if you wish to sit down and write/work, rather than lying on the bed all the time. Moreover, what seemed to be a door to a cupboard for a minibar/fridge was basically just an empty space - having a small fridge in the room would be handy to keep drinks chilled. In addition, a kettle would be handy - if the Gramercy can supply an iron, ironing board and a hairdryer (which it did in our room), then a kettle and small fridge would also help. Cleanliness was a slight issue - the bedding is basic; aircon looked word and dirty; towels smelled of bleach; windows could do with a clean, etc. However, hotels in New York are seldom spotless. Though the image of the reception area in the Expedia listing is authentic, the rooms should match those images they hint at. Failure to do this is just disappointing for guests. Once the quality of the rooms is the same as the level of staff service, then the Gramercy can be a great place to stay at - the owners just have to invest, which I fear they won't! ##### Tomas Stayed 5 nights in Jun 2022 ### 10/10 Excellent #### Jorge 13 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was super friendly and helpful. Not a single issue from check-in to check out, and they were super accommodating to take care of our luggage after we checked out for no extra cost while we made time to go to the airport. ##### Jorge Stayed 4 nights in Jun 2022 ### 10/10 Excellent #### William 12 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities We loved our experience. Small but perfect. ##### William Stayed 7 nights in Jun 2022 ### 10/10 Excellent #### Kimberly N 11 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great location and friendly staff. ##### Kimberly N Stayed 1 night in Jun 2022 ### 8/10 Good #### Diana 31 May 2022 Liked: Cleanliness, staff & service The 1st room we were given was way smaller than the pictures it only had a side table on one side and on the other it was missing the room was so tinny. The AC seemed to have problems because it would get cold really quick. We left the AC on wen we headed out to site see and when we were back it was frozen. The employees were very nice and moved us to another room which was a more decent size. I would just not recommend getting the smallest room because its really small. ##### Diana Stayed 3 nights in May 2022 ### 10/10 Excellent #### Melinda 27 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was nice and clean. Staff was amazing and very helpful! ##### Melinda Stayed 3 nights in May 2022 ### 6/10 Okay #### Tracy 24 May 2022 Liked: Cleanliness, staff & service Hard to find. Nothing special ##### Tracy Stayed 1 night in May 2022 ### 8/10 Good #### SOFIA 18 May 2022 Liked: Cleanliness Clean rooms and little to no noise while you sleep. Good location too. When I arrived I asked the receptionist if I was too early to check in and without looking at me she said yeah you are. She did check me in and say my room was ready so I could go up, but it wasn’t friendly. ##### SOFIA Stayed 7 nights in May 2022 ## Expedia's Latest Trends ### Hotels > [Comfort Inn JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Comfort-Inn-JFK-Airport.h69402990.Hotel-Information) > > [Montigo Resorts, Somerset](https://www.expedia.co.uk/Shepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information) > > [Graduate by Hilton New York](https://www.expedia.co.uk/New-York-Hotels-Graduate-Roosevelt-Island.h45998944.Hotel-Information) > > [The Collective Paper Factory](https://www.expedia.co.uk/New-York-Hotels-The-Collective-Paper-Factory.h6986420.Hotel-Information) > > [Residence Inn by Marriott New York JFK Airport](https://www.expedia.co.uk/Jamaica-Hotels-Residence-Inn-By-Marriott-New-York-JFK-Airport.h56542753.Hotel-Information) > > [Feather Factory](https://www.expedia.co.uk/New-York-Hotels-Feather-Factory.h20307398.Hotel-Information) > > [TWA Hotel at JFK Airport](https://www.expedia.co.uk/New-York-Hotels-TWA-Hotel.h49304196.Hotel-Information) > > [DoubleTree by Hilton New York JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Radisson-Hotel-JFK-Airport.h151294.Hotel-Information) > > [Hilton Garden Inn Queens/JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-QueensJFK-Airport.h1122851.Hotel-Information) > > [Hotels in Brussels](https://www.expedia.co.uk/Brussels-Hotels.d178241.Travel-Guide-Hotels) > > [Mercure Larnaca Beach Resort](https://www.expedia.co.uk/Oroklini-Hotels-Mercure-Larnaca-Beach-Resort.h91624026.Hotel-Information) > > [Hilton Garden Inn Buffalo Downtown](https://www.expedia.co.uk/Buffalo-Hotels-Hilton-Garden-Inn-Buffalo-Downtown.h8745457.Hotel-Information) > > [Aloft Long Island City - Manhattan View](https://www.expedia.co.uk/New-York-Hotels-Aloft-Long-Island-City-Manhattan-View.h16402957.Hotel-Information) > > [Royal Regency Hotel](https://www.expedia.co.uk/White-Plains-Hotels-Royal-Regency-Hotel.h40814.Hotel-Information) > > [Hampton Inn NY-JFK](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-NY-JFK-Jamaica-Queens.h798778.Hotel-Information) > > [Fingal - A Luxury Floating Hotel](https://www.expedia.co.uk/Edinburgh-Hotels-Fingal.h38753319.Hotel-Information) > > [LIC Hotel](https://www.expedia.co.uk/New-York-Hotels-LIC-Hotel.h14840379.Hotel-Information) > > [Queens Hotel](https://www.expedia.co.uk/New-York-Hotels-Queens-Hotel.h33109019.Hotel-Information) > > [Best Western Queens Gold Coast](https://www.expedia.co.uk/New-York-Hotels-Best-Western-Queens-Gold-Coast.h20419.Hotel-Information) > > [The Boro Hotel](https://www.expedia.co.uk/New-York-Hotels-The-Boro-Hotel.h9711478.Hotel-Information) > > [The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton](https://www.expedia.co.uk/Rochester-Hotels-The-Strathallan-Rochester-Hotel-Spa-A-DoubleTree-By-Hilton.h24098.Hotel-Information) > > [Fairfield Inn by Marriott JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Fairfield-Inn-By-Marriott-JFK-Airport.h863898.Hotel-Information) ### Flights ### Cars > [Car hire in Key West](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Key-West.d1187.Car-Hire-Guide) ### Activities > [Things to do in Brixham](https://www.expedia.co.uk/Things-To-Do-In-Brixham.d4586.Travel-Guide-Activities) ### Packages ---