My stay at the Sheraton Times Square was an experience of contrasts. Located in an enviable position, the hotel promised a lot at the outset. However, I encountered considerable issues from the start of my visit. During the first two days, the room assigned to me had significant problems: the key to operate the bathtub faucet did not work, and the sink was also out of service. Despite my complaints, and personnel being sent supposedly to address these issues, the problems persisted for two nights.Acknowledging the situation, the management finally moved us to a different room on the last day of our stay. Additionally, they promised not to charge the accommodation fee of 60 dollars as a gesture of compensation for the inconvenience suffered. However, upon reviewing my statement, I noticed an unrecognized charge of 54 dollars, which adds an additional layer of frustration to my experience.Despite the challenges faced, it is fair to mention that the staff showed good intentions, although they were clearly overwhelmed by the circumstances. This experience has highlighted the importance of effective management and a swift response to guest issues to not tarnish the reputation of an establishment as well-located and with as much potential as the Sheraton Times Square.I hope my experience serves as a call to attention to improve maintenance and customer service aspects.