Title: Romana Hotel - NYC Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Romana Hotel - NYC Hotel in Long Island City with fitness centre and 24-hour front desk ![Lobby](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/5b2ff9c3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free cots/infant beds, free WiFi, bed sheets, alarm clocks](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/a350a541.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/20fa3c78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/9b6d4b84.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Arcade](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/bf34077c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Howard Johnson by Wyndham Long Island City places guests in the heart of Long Island City's vibrant energy. Enjoy a free continental breakfast, gym access, and in-room WiFi. The multilingual staff at the 24-hour front desk ensures a smooth stay. 7.0 Good ## Popular amenities - Gym - Housekeeping - 24/7 front desk - Free WiFi - Business services £109 includes taxes & fees 30 Sept - 1 Oct ## Room options ### Check availability for these dates # Tonight [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 25 - Sept 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=9062555&PinnedHotelID=9062555&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Twin Room, Multiple Beds, Non Smoking | Free cots/infant beds, free WiFi, bed sheets, alarm clocks](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/b8c1ea4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Multiple Beds, Non Smoking ### Highlights Connecting rooms available Free cots/infant beds Flat-screen TV Coffee/tea maker Daily housekeeping - 200 sq ft - Sleeps 2 - 2 Large Single Beds ![Double Room, 1 King Bed, Non Smoking | Free cots/infant beds, free WiFi, bed sheets, alarm clocks](https://images.trvl-media.com/lodging/10000000/9070000/9062600/9062555/b16f5a89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Coffee/tea maker Daily housekeeping - 200 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/92000000/91830000/91828000/91827910/6717a2ac.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn New York Times Square Manhattan - Breakfast included - Pet-friendly - Free WiFi - Gym 8.2 Very good 3,823 reviews £201 includes taxes & fees 28 Sept - 29 Sept [](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-New-York-Times-Square.h91827910.Hotel-Information?chkin=2025-9-28&chkout=2025-9-29&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/160000/151300/151294/0e3453e6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton New York JFK Airport Queens - Free airport shuttle - Free WiFi - Restaurant - Air conditioning 8.0 Very good 895 reviews £172 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/New-York-Hotels-Radisson-Hotel-JFK-Airport.h151294.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![Daily continental breakfast for a fee](https://images.trvl-media.com/lodging/110000000/109530000/109526900/109526829/f499dcc0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Long Island City, NY Queens - Free WiFi - Air conditioning - Gym - Breakfast available 7.8 Good 627 reviews £121 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/New-York-Hotels-Aiden-Long-Island-City.h109526829.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/1000000/50000/41100/41009/cb62f2a4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NEW YORKER BY LOTTE HOTELS Manhattan - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.2 Very good 5,892 reviews £214 includes taxes & fees 2 Oct - 3 Oct [](https://www.expedia.co.uk/New-York-Hotels-The-New-Yorker-A-Wyndham-Hotel.h41009.Hotel-Information?chkin=2025-10-2&chkout=2025-10-3&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![Presidential Suite, 1 King Bed (Manhattan Floor) | 1 bedroom, premium bedding, pillow-top beds, in-room safe](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/7500/7498/25253dc8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Manhattan at Times Square Manhattan - Pet-friendly - Air conditioning - Gym - Breakfast available 5.8 4,430 reviews £155 includes taxes & fees 28 Sept - 29 Sept [](https://www.expedia.co.uk/New-York-Hotels-The-Manhattan-At-Times-Square-Hotel.h7498.Hotel-Information?chkin=2025-9-28&chkout=2025-9-29&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/540000/533700/533673/8aa66d3a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Muse New York Manhattan - Pet-friendly - Air conditioning - Gym - Breakfast available 9.2 Wonderful 1,625 reviews £203 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/New-York-Hotels-The-MUSE-New-York.h533673.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![Meeting facility](https://images.trvl-media.com/lodging/1000000/800000/791900/791824/fb8431b4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn New York / Staten Island Staten Island - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 4,832 reviews £273 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/New-York-Hotels-The-Westin-New-York-At-Times-Square.h889774.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/18000000/17450000/17445700/17445613/174615a3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fairfield Inn & Suites New York Queens/Fresh Meadows Queens - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 842 reviews £124 includes taxes & fees 30 Sept - 1 Oct [](https://www.expedia.co.uk/New-York-Hotels-Fairfield-Inn-Suites-New-York-QueensFresh-Meadows.h17445613.Hotel-Information?chkin=2025-9-30&chkout=2025-10-1&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=49774a14-d21a-434c-b576-fd2ebe41b1f3&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-Romana-Hotel-NYC.h9062555.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-Romana-Hotel-NYC.h9062555.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.75650%2C-73.94212&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-hmhAJ_hySfFgWBMxdbpr1NoY6g=) 38-59 12th Street, Long Island City, NY, 11101 #### What's nearby - United Nations Headquarters - 4 min drive - 2.2 miles - Central Park - 4 min drive - 2.2 miles - Rockefeller Center - 5 min drive - 2.3 miles - Grand Central Terminal - 5 min drive - 2.7 miles - Times Square - 5 min drive - 2.9 miles #### Getting around - Long Island City Hunterspoint Avenue Station - 3 min drive - 21 St. - Queensbridge Station - 5 min walk - LaGuardia Airport (LGA) - 22 min drive #### Restaurants - ‪The Buffs - ‬3 min walk - ‪Wendy's - ‬4 min walk - ‪Joe Coffee Company - ‬7 min walk - ‪Taco Bell - ‬4 min walk - ‪Dunkin' - ‬5 min walk ## About this property ### Romana Hotel - NYC Hotel near 5th Avenue Romana Hotel - NYC provides a gym and more. Guests can connect to free in-room WiFi. Additional perks include: - Meeting rooms, smoke-free property and multilingual staff - A 24-hour front desk and a lift Room features All 152 rooms have amenities such as free WiFi. Other amenities include: - Bathrooms with baths or showers - Free infant beds, coffee/tea makers and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Gym ### Family friendly - In-room cot ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) - Multilingual staff ### Business services - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (173 centimetre wide door) - Wheelchair accessible (may have limitations) ### More - 11 floors - Built in 2014 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Bathtub or shower - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker ### More - Connecting rooms available ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 5 AM Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 100.00 per accommodation, per stay - Service fee: USD 15 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) Masks are required at the property for guests who have not received COVID-19 vaccination Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Construction is underway at a neighbouring building and there may be noise disturbance from the construction work ### Property is also known as Howard Johnson Long Island City Hotel Howard Johnson Long Island City Howard Johnson Long Island City New York Howard Johnson Wyndham Long Island City Hotel Howard Johnson Wyndham Long Island City Howard Johnson Long City Romana Hotel Romana Hotel - NYC Hotel Romana Hotel - NYC Long Island City Romana Hotel - NYC Hotel Long Island City Howard Johnson by Wyndham Long Island City ## Frequently asked questions ### Is Romana Hotel - NYC pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Romana Hotel - NYC? > As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at Romana Hotel - NYC on 30 Sept 2025 start from £108.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/New-York-Hotels-Romana-Hotel-NYC.h9062555.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Romana Hotel - NYC? > Romana Hotel - NYC doesn't offer parking. ### What time is check-in at Romana Hotel - NYC? > Check-in start time: 3 PM; check-in end time: 5 AM. Late check-in is available during limited hours. ### What time is check-out at Romana Hotel - NYC? > Checkout is at 11 AM. ### Where is Romana Hotel - NYC located? > Located in Queens, this hotel is within 3 miles (5 km) of Memorial Sloan-Kettering Cancer Center, 5th Avenue and Central Park. Empire State Building and United Nations Headquarters are also within 3 miles (5 km). 21 St. - Queensbridge Station is only a 5-minute walk and Queensboro Plaza Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Romana Hotel - NYC Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 194 8 - Good 435 6 - Okay 218 4 - Poor 83 2 - Terrible 115 ### 7.6/10 Cleanliness ### 7.2/10 Staff & service ### 6.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 4.2/10 Eco-friendliness ### 10/10 Excellent #### Andre 15 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities Really good! ##### Andre Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Isabella 19 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities don't stay here. horrible stay ##### Isabella Stayed 1 night in Sep 2025 ### 10/10 Excellent #### claudiu 21 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good offer for the price ##### claudiu Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Saul 21 Sept 2025 Disliked: Cleanliness, staff & service, amenities Cleaning lady is good The rest is terrible Arrived and room was not even cleaned yet, had to wait (not an early check in) Neighborhood is bad, feels unsafe, lots of drug users in the streets ##### Saul Stayed 1 night in Sep 2025 ### 2/10 Terrible #### sirine 12 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Simply a trash ! Stayed there 4nights couldnt sleep . Drunk people saying f words speaking out loud . Be safe don’t stay there !!! ##### sirine Stayed 4 nights in Sep 2025 ### 2/10 Terrible #### Paul 8 Sept 2025 Disliked: Cleanliness, property conditions & facilities It could have been better ##### Paul Stayed 1 night in Sep 2025 ### 4/10 Poor #### Abhijeet 21 Sept 2025 Disliked: Cleanliness, property conditions & facilities Room AC barely functioned. No clue why the design of the room would have it where the AC unit is in the windowsill but with the curtains installed in front. Room was incredibly stuffy, we ended up leaving a night early unfortunately. ##### Abhijeet Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Jordan Breanne 13 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They would not answer any phone calls or messages leading up to my stay. They "gave away" my room the first night. No one cleaned our room. They rushed us to checkout 45 minutes early. Worst hotel experience i have ever had. ##### Jordan Breanne Stayed 3 nights in Sep 2025 ### 4/10 Poor #### Ping Yee 3 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities Not very clean at all ##### Ping Yee Stayed 2 nights in Aug 2025 ### 4/10 Poor #### FNU 6 Sept 2025 Disliked: Cleanliness, amenities Room was third class wash taps and shower was not perfectly work no facility not even water or coffe noisy because they are trying to fix things but it was smelling and worst hotel experience I had in my life ##### FNU Stayed 1 night in Sep 2025 ### 2/10 Terrible #### William 20 Sept 2025 Disliked: Cleanliness, property conditions & facilities The hotel does not deserve the 7.2 rating it has on Expedia. From the moment I arrived, I felt unsafe, as if people were checking on me. The room had several broken items and was poorly maintained. I had booked for more than two nights, but I couldn’t bear to stay longer and decided to check out early, even without a refund. Overall, it was a very disappointing experience and I would not recommend this hotel. ##### William Stayed 4 nights in Sep 2025 ### 2/10 Terrible #### Emmanuel 24 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Outdated! Furniture feels like they grab them from a thrift shop, extremely noisy! Good luck trying to get a good night sleep ##### Emmanuel Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Edenis 24 Aug 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities This hotel it is so bad, I do not recommend it, it’s dirty, no paper toilet, internet not working, tv not working, people smoking weed in the hotel, and they don’t have enough keys for the rooms ##### Edenis Stayed 1 night in Aug 2025 ### 8/10 Good #### Joel 24 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a good place to spend the night with my partner. It was comfortable, clean and friendly staff. The only bad thing was that we got a room without curtains! We had no privacy, and in the morning the sun hit our faces. We couldn't sleep anymore. I feel like this is something that can be resolved immediately, so I didn't exaggerate in my rating and gave it a 4. ##### Joel Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Lukas 3 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities terrible service ##### Lukas Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Xu 15 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities On September 12, 2025, I had a confirmed booking with this hotel. When I arrived in New York at 11:59 PM i have my flight ticket as proof, the hotel refused to check me in, saying they could not find my information. A few days later, the system falsely updated my booking to show that I had “checked in and checked out,” but in reality, I never stayed at the property. I was still charged the full amount of $413.89. ##### Xu Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Malani 3 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was poor quality, elevators not working had to walk 8 flights of stairs. One of the hallways held multiple mattresses which I had to climb over to get down to the next flight. The gate for the parking lot barely worked but yet we had to pay $50 for one night with our car not safely secured in the back. Only one door worked to get in and out of the hotel. No one was in the front having us wait a long period of time.. ##### Malani Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Xiangxiang 30 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We originally booked a twin room, but upon arrival we were given a double bed instead. There were no room key cards provided, so every time we had to ask the front desk to open the door for us, which was very inconvenient. The Wi-Fi did not work at all during our stay. We also asked the front desk for clean towels and shampoo, but nothing was replaced. Overall, this was the worst hotel I have ever stayed at. The experience was extremely disappointing. ##### Xiangxiang Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Morgan 28 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No latches or deadbolts on room doors, didn’t get a key until the second day and had to be let in by staff to our room, which was complicated by the fact that many times they only had one staff member in the lobby at any given time. Never saw the same staff member more than once. Hotel had clearly seen better days, it looks abandoned from the outside. Finally, although I booked a non-smoking room. they just gave us whatever room had been cleaned, which had a distinct cigarette smoke smell to it—no preparation for any guests prior to arrival, and they took 20 minutes to even find my reservation. The location is convenient but if youre looking for something on a budget you’re better off staying in Jersey. ##### Morgan Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Candice 5 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This was the worst hotel me and my boyfriend ever stayed at. The area was disgusting there was a big white truck that never moved from the front. The lobby looked like a construction site. The hotel staff charged my card twice. I was so scared to walk to the train I had to take a uber two blocks because there were people selling unsanitary food outside from a bucket every person who lived in the projects stayed outside on the street for 24 hours you can not even walk to the store without getting harassed. This hotel is false advertised the room had drawings on the walls the 8th floor view was not pretty staff was unfriendly. My experience was terrible I was so scared. ![](https://a.travel-assets.com/ugc/hotel-reviews/e2c41530-fade-4ca9-9339-0940da5a3a54-1757113838988.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d963a23c-3cdc-432f-a90e-d22454e9b83c-1757113837169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7fc108fa-7b73-41b9-ba7a-7f48385c9cab-1757113836620.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ceef13bb-a349-4278-ac8d-ea69d4cf4ff4-1757113837009.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Candice Stayed 3 nights in Sep 2025 ### 6/10 Okay #### isaac 27 Aug 2025 Disliked: Staff & service, property conditions & facilities Unfriendly staff from the start, the guy at the front desk need to take a shower regularly, he got in the elevator with me because my room key didn't work ( twice ) at first I got an occupied room and walked into an older couple in bed (resting), the elevator was malfunctioning and when I told the receptionist that was unacceptable he simply said " you can cancel if you want " that's the " I'm sorry about the inconvenience" that's usually meaningless but at least it part of the protocol. The Hotel from the outside it looks like an abandoned property, no sign and the name " Romana HOTEL" is nowhere on the building, their room keys say something different. The room was ok and at least the bathroom was clean, at least the cleaning staff are doing a great job. Unfortunately I don't think I would go back to that place ever again. ##### isaac Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Yingjie 8 Sept 2025 Disliked: Staff & service, amenities, property conditions & facilities Honestly, it is the worst hotel I’ve ever stayed. There is no wardrobe, no clothes hangers, no hair dryer and no iron! No any drinks and food! You need to go out to buy everything you need. The AC is not working well so that the room is very hot and noisy! There is no service at all! The staff said they will let the technician check the AC and may consider change a room for us tomorrow. They just gave us some excuse and would not like to handle my issue. They did not come to fix the AC the next day. And they said there is a fitness center in the hotel and dinning room. It is a total lier! No! There is nothing you can find.I was very disappointed at this hotel. ##### Yingjie Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Laura 12 Sept 2025 Disliked: Staff & service, amenities, property conditions & facilities The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience. ##### Laura Stayed 1 night in Sep 2025 ### 4/10 Poor #### Joseph 30 Aug 2025 Disliked: Staff & service, property conditions & facilities The European female employee was incredibly rude when she was outside the building, but inside had a different persona. She wasn’t dressed like a hotel worker and was talking on her cell phone. I thought she was staying as a guest at the hotel. I asked her outside if the hotel was open because there was about 6 orange cones blocking the glass revolving door. She repeated what I said back to me and said what do you mean, is the hotel actually open? I said it’s blocked off. From the entrance there was no sign for the hotel, it looked abandoned. Nobody visible in the lobby. She aggressively pointed to the side door and said go through there. At check in she sent me to a room that when upon entering was occupied with the bed unmade and a persons belongings everywhere. I went back down and she gave me a new room and then when I got to my new room the key card didn’t work. What a stupid weird hotel. ##### Joseph Stayed 3 nights in Aug 2025 ### 4/10 Poor #### peter 3 Sept 2025 Disliked: Staff & service, amenities, property conditions & facilities area around it was bellow average. poor neighboorhood but average safe. people in neighboorhood are nice. the holel promise coffee maker ( none) for hot water. do not have that. the hotel is near subway ( really good). there is one microwave in the lobby upstairs. no cups. we had to tell them to do the beds. othewise will not come. beds were clean. the room smell when we arrive. windows cannot open. only airconditioning available for air in. airconditioning worked well. when we arrive, the computer did not work. oh my god. wait, wait. staff used her cellular phone to complete booking. not all staff were knowledgeable. we got double charge for $75 usd. or 103 can. pay at property service fee. they would not let us check in unless the property service fee is payed. .. we will ask expedia for refund. the staff were friendly but not all are train properly. but the system of the hotel is poor. blame the system. wont recomend that to anyone. wont go there again. there are better motels or hotels near by. google the area, less cheaper and more clean. ##### peter Stayed 5 nights in Aug 2025