The Desk Staff, Concierge, & Bell Staff were unbelievably nice from the moment I checked in. When calling previous to my checkin this was also the case. Both Michael & Robert (Bell/ Door staff) were very helpful with my many questions & issues & professional. I can honestly say I did not know what to expect, was worried, and after my 4 day stay - I highly recommend this hotel. The Staff & hotel itself were great. The location great - you are within 20 min walking of everything - shopping, restaurants, & about 20 blcks from sightseeing areas.