Title: DoubleTree by Hilton Metropolitan - New York City Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # DoubleTree by Hilton Metropolitan - New York City A tranquil retreat in the heart of bustling Midtown Manhattan where travelers can enjoy streamlined arrivals and departures with express check-in services ## Photo gallery for DoubleTree by Hilton Metropolitan - New York City ![Exterior detail - DoubleTree by Hilton Metropolitan - New York City (New York)](https://images.trvl-media.com/lodging/1000000/20000/19800/19707/76c40550.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fitness facility - DoubleTree by Hilton Metropolitan - New York City (New York)](https://images.trvl-media.com/lodging/1000000/20000/19800/19707/6b3f9157.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, desk, blackout curtains - DoubleTree by Hilton Metropolitan - New York City (New York)](https://images.trvl-media.com/lodging/1000000/20000/19800/19707/w2260h1499x0y0-77d77fbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - DoubleTree by Hilton Metropolitan - New York City (New York)](https://images.trvl-media.com/lodging/1000000/20000/19800/19707/67fecf3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - DoubleTree by Hilton Metropolitan - New York City (New York)](https://images.trvl-media.com/lodging/1000000/20000/19800/19707/2b466db2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The DoubleTree by Hilton Metropolitan places travelers steps from 5th Avenue shopping. The hotel offers practical amenities like a hair salon, dry cleaning, and a welcoming bar. Guests appreciate the express check-in, complimentary lobby newspapers, and in-room WiFi. ## Reviews 7.2 Good ## Popular amenities - Spa - Pet-friendly - Restaurant - Air-conditioning - Gym - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=19707&PinnedHotelID=19707&HadPinnedHotel=true®ionId=-1&adults=2) ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/92000000/91830000/91828000/91827910/73d6fbe8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn New York Times Square Manhattan - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 8.2 Very good 4,549 reviews £104 includes taxes & fees 7 Jan - 8 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-New-York-Times-Square.h91827910.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Room, 1 King Bed, Balcony | View from room](https://images.trvl-media.com/lodging/18000000/17440000/17432300/17432204/159166c0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn New York Times Square South Manhattan - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 4,694 reviews £78 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-New-York-Times-Square-South.h17432204.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Meeting facility](https://images.trvl-media.com/lodging/9000000/8030000/8026900/8026859/947df64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn Brooklyn/Downtown Brooklyn - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.2 Wonderful 1,608 reviews £106 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-Brooklyn-Downtown-NY.h8026859.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/2000000/1630000/1623400/1623381/0d0191ac.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn New York/Manhattan-Chelsea Manhattan - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 8.0 Very good 3,142 reviews £104 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-New-YorkManhattan-Chelsea.h1623381.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/4000000/3860000/3859100/3859014/11264473.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton New York Downtown Manhattan - Pet-friendly - Restaurant - Air-conditioning - Gym 8.2 Very good 3,164 reviews £90 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/New-York-Hotels-DoubleTree-By-Hilton-New-York-Downtown.h3859014.Hotel-Information?chkin=2026-1-15&chkout=2026-1-16&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Premium bedding, down duvets, pillow-top beds, desk](https://images.trvl-media.com/lodging/97000000/96740000/96732000/96731970/0b45d8a6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Tru By Hilton Brooklyn Brooklyn - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 8.8 Excellent 807 reviews £96 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/New-York-Hotels-Tru-By-Hilton-Brooklyn.h96731970.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/3000000/2650000/2645800/2645725/6203dc2c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel 32 32 Manhattan - Restaurant - Air-conditioning - Bar - 24/7 front desk 8.0 Very good 2,347 reviews £93 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hotel-32-32.h2645725.Hotel-Information?chkin=2026-1-8&chkout=2026-1-9&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Reception](https://images.trvl-media.com/lodging/3000000/2220000/2212000/2211934/cb780f8f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn Manhattan/Times Square South Manhattan - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 7.8 Good 1,999 reviews £97 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-ManhattanTimes-Square-South.h2211934.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; Italian cuisine, garden views ](https://images.trvl-media.com/lodging/1000000/800000/791900/791824/993b5253.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn New York / Staten Island Staten Island - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 1,015 reviews £114 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-New-York-Staten-Island.h791824.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/49000000/48630000/48621800/48621748/ca0e2942.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Draper New York, Tapestry Collection by Hilton Manhattan - Free Wi-Fi - Air-conditioning - Business services - Housekeeping 8.8 Excellent 1,009 reviews £113 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/New-York-Hotels-The-Draper.h48621748.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=f6ffc719-e7c6-438b-b203-009c955760a4&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-DoubleTree-By-Hilton-Metropolitan-New-York-City.h19707.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-DoubleTree-By-Hilton-Metropolitan-New-York-City.h19707.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.75677%2C-73.97153&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0qHaQV0c8gLxIUMaMbQq1ylnIGw=) 569 Lexington Ave, New York, NY, 10022 #### What's nearby - St. Patrick's Cathedral \- 6 min walk \- 0.4 miles - 5th Avenue \- 6 min walk \- 0.4 miles - Grand Central Terminal \- 8 min walk \- 0.5 miles - Rockefeller Center \- 8 min walk \- 0.5 miles - Times Square \- 13 min walk \- 0.7 miles #### Getting around - 51 St. Station - 1 min walk - Grand Central - 42 St. Station - 9 min walk - LaGuardia Airport (LGA) - 32 min drive #### Restaurants - ‪Schnipper's Quality Kitchen - ‬1 min walk - ‪The Mill - ‬2 min walk - ‪New York Luncheonette - ‬2 min walk - ‪Lexington Market - Bars & Eateries - ‬1 min walk - ‪Upstairs - ‬2 min walk ## About this property ### DoubleTree by Hilton Metropolitan - New York City Luxury inn near 5th Avenue A short walk from Grand Central Terminal and Rockefeller Center, DoubleTree by Hilton Metropolitan - New York City provides a hair salon, dry cleaning/laundry services and a bar. In addition to a 24-hour gym and a business centre, guests can connect to in-room WiFi (surcharge). You'll also enjoy the following perks during your stay: - Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge) - Express check-out, express check-in and a lift - 12 meeting rooms, a ballroom and a front desk safe Room features All 764 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as air conditioning and safes. Other conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - 37-inch HDTVs with cable channels - Daily housekeeping, desks and phones ## Similar properties ![Living area](https://images.trvl-media.com/lodging/24000000/23060000/23055900/23055895/180bd3ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Residences by Hilton Club Manhattan - Restaurant - Gym [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=23055895&PinnedHotelID=23055895&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/1000000/20000/16000/15953/12bf9478.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Night Hotel by SB at Times Square Manhattan - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 998 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=15953&PinnedHotelID=15953&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/f914c655.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Maxwell New York City Manhattan - Pet-friendly - Parking included - Restaurant - Air-conditioning 8.4 Very good 1,001 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/10000/6100/6023/c654ca7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Roger Smith Hotel Manhattan - Free Wi-Fi - Air-conditioning - Gym - Breakfast available 8.0 Very good 1,002 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=6023&PinnedHotelID=6023&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/20000/18800/18762/2d2037f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mansfield Hotel Manhattan - Air-conditioning - Gym - Parking available - Business services 7.4 Good 1,004 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=18762&PinnedHotelID=18762&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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wired internet (surcharge) ### Parking and transport - Limo/town car service - Parking on site (USD 55 per night) - Valet parking on site (USD 65 per day) - Limited on-site valet and self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20 per person - A bar/lounge - A restaurant ### Restaurants on site - Met Bar - Met Grill ### Things to do - 24-hour gym ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 12 meeting rooms - 12,000 square feet of conference space - Business centre ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 20 floors - Art Deco architecture - Ballroom - Banquet hall - Built in 1961 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 37-inch HDTV with cable channels - Pay films ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board - Laptop-compatible safe - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 100, per pet, per stay, plus a deposit of USD 100 per stay Service animals are welcome, and are exempt from fees Up to 27 kg per pet Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 25.00 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 20 per person - Fee for in-room wireless Internet: USD 14.95 per night (rates may vary) - Fee for in-room wired Internet: USD 14.95 (rates may vary) - Self-parking fee: USD 55 per night - Valet parking fee: USD 65 per day - Pet deposit: USD 100 per stay - Pet fee: USD 100 per pet, per stay - Service animals are exempt from fees - Rollaway bed fee: USD 25.00 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as DoubleTree Hilton Metropolitan New York City Hotel DoubleTree Hilton Metropolitan Hotel New York City DoubleTree Hilton Metropolitan New York City DoubleTree Hilton New York City DoubleTree Metropolitan DoubleTree Metropolitan Hilton DoubleTree Metropolitan New York City DoubleTree New York City Metropolitan Hilton DoubleTree Metropolitan Hilton Metropolitan New York City DoubleTree Hilton Metropolitan Hotel DoubleTree by Hilton Metropolitan New York City DoubleTree by Hilton Metropolitan - New York City Hotel DoubleTree by Hilton Metropolitan - New York City New York DoubleTree by Hilton Metropolitan - New York City Hotel New York ## Frequently asked questions ### Is DoubleTree by Hilton Metropolitan - New York City pet-friendly? ### How much is parking at DoubleTree by Hilton Metropolitan - New York City? ### What time is check-in at DoubleTree by Hilton Metropolitan - New York City? ### What time is check-out at DoubleTree by Hilton Metropolitan - New York City? ### Where is DoubleTree by Hilton Metropolitan - New York City located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## DoubleTree by Hilton Metropolitan - New York City Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.8 Location ### 7.6 Staff & service ### 3.8 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 277 8 - Good 348 6 - Okay 170 4 - Poor 95 2 - Terrible 113 ## Reviews ### 2/10 Terrible #### Amber 13 Jan 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property closed and didn’t let anyone know ##### Amber Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Michael 8 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sehr sauber und hochwertig zum kleinen Preis ##### Michael Stayed 5 nights in Jan 2022 ### 2/10 Terrible #### Joy Marie 4 Jan 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property is closed when we arrived. We waited outside the hotel, freezing cold ##### Joy Marie Stayed 2 nights in Jan 2022 ### 2/10 Terrible #### Brandon 2 Jan 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They cancelled our booking a week before our stay and haven't refunded us ##### Brandon Stayed 2 nights in Dec 2021 ### 2/10 Terrible #### Melissa 17 Dec 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I didn't like nothing because they closed 😞 ##### Melissa Stayed 4 nights in Dec 2021 ### 2/10 Terrible #### MARIA ISABEL 9 Dec 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation ##### MARIA ISABEL Stayed 2 nights in Dec 2021 ### 2/10 Terrible #### Michael 29 Nov 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted. ##### Michael Stayed 3 nights in Nov 2021 ### 10/10 Excellent #### Luz 21 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Apesar que no abrieron el hotel fueron responsables al darme otro estadia ##### Luz Stayed 3 nights in Oct 2021 ### 2/10 Terrible #### March 14 Nov 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Locked and Closed Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance. ##### March Stayed 3 nights in Nov 2021 ### 8/10 Good #### Christina 9 Nov 2021 Liked: Cleanliness, staff & service, room comfort #### Accessibility The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter. ##### Christina Stayed 1 night in Nov 2021 ### 4/10 Poor #### Sandra Elizabeth 31 Oct 2021 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend. ##### Sandra Elizabeth Stayed 4 nights in Oct 2021 ### 2/10 Terrible #### John, Temecula 27 Oct 2021 Disliked: Staff & service We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job ##### John Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### Federico 25 Oct 2021 Liked: Staff & service #### Excellent Vacation We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying. ![](https://a.travel-assets.com/ugc/hotel-reviews/88424B439986AEB246482E96EE16BD6817ABB5E71635176821127.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38C7E8EBAA23DCEDAC293E6884B97104777186731635176821256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/95E60651D6D439A375C1426651A2C0CE1C1656C91635176820620.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Federico Stayed 3 nights in Oct 2021 ### 2/10 Terrible #### Kishana W 25 Oct 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival. ##### Kishana W Stayed 1 night in Oct 2021 ### 2/10 Terrible #### Archana 24 Oct 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad treatment by double Tree and Hotels.com The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else. ![](https://a.travel-assets.com/ugc/hotel-reviews/B34CB636EDD6F0AE3227FD8B8A860DFC852746961635091717175.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2EC0C1DB3CB6819412805DE253DDA99A3A541FB71635091715793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Archana Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Verified traveller 24 Oct 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort This place is closed for a whole year and you booked us there . Still you’re looking for rating . ##### Verified traveller Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### FLORELLA 23 Oct 2021 They cancel our reservation only 1 day before travel ##### FLORELLA Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Kateidra 23 Oct 2021 Disliked: Property conditions & facilities Property wasn’t open and charged me for my stay anyway! ##### Kateidra Stayed 3 nights in Oct 2021 ### 2/10 Terrible #### Verified traveller 21 Oct 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### reservation to hell this was the worst trip ever pre paid my stay when we arrived the hotel was closed sign on the door did not receive any notification of this closing could not get ahold of any one on this problem we had trouble finding a place to stay so we took the train back to ma fron ny city this mix up cost me hundreds of dollars and did not get back until midnight my nightmare is still going on i booked a non refundable stay now hotels.com and doubletree hilton are blaming each other and neither one has provided a refund the fight goes on beware ##### Verified traveller Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Dvonne 19 Oct 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible!!!! The hotel is closed!!!! I made a reservation and thought everything beas set. Show nup to check in and there are signs on the front saying the are permanent closed. Stood there for hours trying to find another hotel so my family wouldn't be on the street. So disappointed and I won't be using Hotels.com in the future ##### Dvonne Stayed 1 night in Oct 2021 ### 2/10 Terrible #### Rachel 19 Oct 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel is CLOSED! This hotel is CLOSED and has beem for 2 years. Why hotels .com is still letting people make reservations is beyond me. ##### Rachel Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Nilima 19 Oct 2021 Hotel.com committed fraud by charging for rooms and after we arrive here in NY from Florida that that hotel is closed for about 2 years Thus situation will go to a lawyer as no one from H.C is resolving this issue.We will also inform State attorney’s office about H.C ##### Nilima Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Kirsy 19 Oct 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### HOTEL CLOSED for 1.5 years don’t book THIS HOTEL HAS BEEN CLOSED FOR 1.5 YEARS. Hotel.com sold us a room here. We arrive and the hotel has been closed for more than a year. There were several families in the sidewalk literally not knowing what to do. It was a MESS. We were lucky that our phones were charged and were able to quickly get another hotel last minute. Outrageous ##### Kirsy Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Danielle 19 Oct 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property was closed upon arrival ##### Danielle Stayed 3 nights in Oct 2021 ### 8/10 Good #### Carlito, Tampa 19 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities Los pasillos oscuros la bañera un poco pequeña pero la cama excelente me gusto ##### Carlito Stayed 3 nights in Oct 2021 ## Expedia's Latest Trends ### Hotels > [Queens Hotel](https://www.expedia.co.uk/New-York-Hotels-Queens-Hotel.h33109019.Hotel-Information) > > [Romantic Hotels in York](https://www.expedia.co.uk/York-Hotels-Romantic-Hotel.0-0-d5489-tRomanticHotel.Travel-Guide-Filter-Hotels) > > [DoubleTree by Hilton New York JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Radisson-Hotel-JFK-Airport.h151294.Hotel-Information) > > [Graduate by Hilton New York](https://www.expedia.co.uk/New-York-Hotels-Graduate-Roosevelt-Island.h45998944.Hotel-Information) > > [The Collective Paper Factory](https://www.expedia.co.uk/New-York-Hotels-The-Collective-Paper-Factory.h6986420.Hotel-Information) > > [Roomzzz Edinburgh](https://www.expedia.co.uk/Edinburgh-Hotels-Roomzzz-Edinburgh.h88842761.Hotel-Information) > > [Feather Factory](https://www.expedia.co.uk/New-York-Hotels-Feather-Factory.h20307398.Hotel-Information) > > [Comfort Inn JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Comfort-Inn-JFK-Airport.h69402990.Hotel-Information) > > [Aloft Long Island City - Manhattan View](https://www.expedia.co.uk/New-York-Hotels-Aloft-Long-Island-City-Manhattan-View.h16402957.Hotel-Information) > > [Royal Regency Hotel](https://www.expedia.co.uk/White-Plains-Hotels-Royal-Regency-Hotel.h40814.Hotel-Information) > > [Hilton Garden Inn Queens/JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-QueensJFK-Airport.h1122851.Hotel-Information) > > [Pod 51](https://www.expedia.co.uk/New-York-Hotels-Pod-51.h5358.Hotel-Information) > > [LIC Hotel](https://www.expedia.co.uk/New-York-Hotels-LIC-Hotel.h14840379.Hotel-Information) > > [Hilton Garden Inn Buffalo Downtown](https://www.expedia.co.uk/Buffalo-Hotels-Hilton-Garden-Inn-Buffalo-Downtown.h8745457.Hotel-Information) > > [TWA Hotel at JFK Airport](https://www.expedia.co.uk/New-York-Hotels-TWA-Hotel.h49304196.Hotel-Information) > > [Best Western Queens Gold Coast](https://www.expedia.co.uk/New-York-Hotels-Best-Western-Queens-Gold-Coast.h20419.Hotel-Information) > > [Hotels near Autodromo Internazionale Enzo e Dino Ferrari](https://www.expedia.co.uk/Autodromo-Internazionale-Enzo-E-Dino-Ferrari-Hotels.0-l6213591-0.Travel-Guide-Filter-Hotels) > > [Hampton Inn NY-JFK](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-NY-JFK-Jamaica-Queens.h798778.Hotel-Information) > > [Fairfield Inn by Marriott JFK Airport](https://www.expedia.co.uk/New-York-Hotels-Fairfield-Inn-By-Marriott-JFK-Airport.h863898.Hotel-Information) > > [Shinjuku Washington Hotel Main](https://www.expedia.co.uk/Tokyo-Hotels-Shinjuku-Washington-Hotel-Main.h48635.Hotel-Information) > > [Hotel Riomar, Ibiza, A Tribute Portfolio Hotel](https://www.expedia.co.uk/Santa-Eulalia-Del-Rio-Hotels-Hotel-Riomar.h4623041.Hotel-Information) > > [Hotels in Newark](https://www.expedia.co.uk/Newark-Hotels.d6131281.Travel-Guide-Hotels) > > [The Boro Hotel](https://www.expedia.co.uk/New-York-Hotels-The-Boro-Hotel.h9711478.Hotel-Information) > > [The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton](https://www.expedia.co.uk/Rochester-Hotels-The-Strathallan-Rochester-Hotel-Spa-A-DoubleTree-By-Hilton.h24098.Hotel-Information) > > [Residence Inn by Marriott New York JFK Airport](https://www.expedia.co.uk/Jamaica-Hotels-Residence-Inn-By-Marriott-New-York-JFK-Airport.h56542753.Hotel-Information) ### Flights ### Packages ---