Title: Cassa Hotel NY 45th Street Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=3733015&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cassa Hotel NY 45th Street Escape into the vibrant energy of New York City. Connect over drinks at the hotel bar or energize your morning with a delicious breakfast. ## Photo gallery for Cassa Hotel NY 45th Street ![Breakfast, lunch, dinner served; American cuisine, garden views - Cassa Hotel NY 45th Street (New York)](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/184bc5b9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Cassa Hotel NY 45th Street (New York)](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/ffc62d60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (USD 25.00 per person) - Cassa Hotel NY 45th Street (New York)](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/c9ec3c19.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Cassa Hotel NY 45th Street (New York)](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/0d7cb390.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Cassa Hotel NY 45th Street (New York)](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/5cfac035.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Times Square and Rockefeller Center, Cassa Hotel NY 45th Street offers a boutique retreat. Enjoy dry cleaning services, unwind at the bar or gym, indulge in breakfast at Butter restaurant with garden views, stay connected with free WiFi and explore conference space; previous guests have appreciated these amenities. ## Reviews 8.6 Excellent ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=3733015&PinnedHotelID=3733015&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Standard Room ![Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/3d691451.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes Rainfall showerhead - 220 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Room, 1 Queen Bed ![Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/3d691451.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed ### Highlights Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes Rainfall showerhead - 235 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/2da85a95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes Rainfall showerhead - 250 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Executive Room, 1 King Bed ![Executive Room, 1 King Bed | Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/91f19bb6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed ### Highlights Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes Rainfall showerhead - 275 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds ![Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/b4197fde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds ### Highlights Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes Rainfall showerhead - 225 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 2 Queen Beds ![Premium bedding, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/b4197fde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Queen Beds ### Highlights Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes Rainfall showerhead - 225 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for King Studio Suite ![King Studio Suite | Interior detail](https://images.trvl-media.com/lodging/4000000/3740000/3733100/3733015/5340959e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Studio Suite ### Highlights Separate sitting area Air conditioning HDTV Premium bedding Hairdryer Private bathroom Designer toiletries Bathrobes - 310 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/2000000/1630000/1623400/1623381/0d0191ac.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn New York/Manhattan-Chelsea Manhattan - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 8.0 Very good 3,166 reviews £86 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/New-York-Hotels-Hilton-Garden-Inn-New-YorkManhattan-Chelsea.h1623381.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=dbc30aaf-3c4b-4772-bef6-2c1a1a31756d&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/4000000/3860000/3859100/3859014/11264473.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton New York Downtown Manhattan - Pet-friendly - Restaurant - Air-conditioning - Gym 8.4 Very good 3,240 reviews £89 includes taxes & fees 1 Feb - 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Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.2 Wonderful 1,641 reviews £105 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/New-York-Hotels-Hampton-Inn-Brooklyn-Downtown-NY.h8026859.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=dbc30aaf-3c4b-4772-bef6-2c1a1a31756d&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-Cassa-Hotel-NY-45th-Street.h3733015.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-Cassa-Hotel-NY-45th-Street.h3733015.Hotel-Information) ## About the area Located in Manhattan, a neighbourhood in New York, Cassa Hotel NY 45th Street is in a shopping district. Travellers eager for a bit of culture can stop by Radio City Music Hall, while those who have shopping on the agenda may want to visit Times Square and 5th Avenue. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. [Visit our New York travel guide](https://www.expedia.co.uk/New-York.dx178293) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.75639%2C-73.98221&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XpLCmtI_a40uHGJzMimgB8HIgto=) 70 West 45th St., New York, NY, 10036 ### What's nearby - ![5th Avenue which includes street scenes and a city](https://images.trvl-media.com/place/6141747/13f0dbc3-073a-48e7-b553-3d43abd55635.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) 5th Avenue 3 min walk \- 0.2 miles - ![Times Square featuring a skyscraper, city views and a city](https://images.trvl-media.com/place/502080/ba1463c8-9bb1-4699-95b4-495107edd8f3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Times Square 5 min walk \- 0.3 miles - ![Rockefeller Center](https://images.trvl-media.com/place/502076/95920105-ade5-4842-982e-64df4898f074.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Rockefeller Center 5 min walk \- 0.3 miles - ![Time exposure moving the zoom. #URBANJUNGLE](https://images.trvl-media.com/place/2621/ca82f4a2-33cd-4eeb-9159-3915913f4c6d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Radio City Music Hall 6 min walk \- 0.4 miles - ![Grand Central Terminal which includes cbd, night scenes and heritage architecture](https://images.trvl-media.com/place/6064535/523d78ba-b47f-4343-a805-fb2b0d208577.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Grand Central Terminal 8 min walk \- 0.5 miles ### Getting around - 47 - 50 Sts - Rockefeller Center Station 3 min walk - Grand Central - 42 St. Station 7 min walk - LaGuardia Airport (LGA) 34 min drive ### Restaurants - Kwik Meal Cart 1 min walk - Valerie 2 min walk - Starbucks 2 min walk - Gumption Coffee 1 min walk - Xi'an Famous Foods 1 min walk ## About this property ### Cassa Hotel NY 45th Street Boutique hotel near 5th Avenue Located close to Times Square and Rockefeller Center, Cassa Hotel NY 45th Street provides dry cleaning/laundry services, a bar and a gym. The on-site American cuisine restaurant, Butter, offers breakfast, brunch, lunch, dinner and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as conference space. You'll also find perks such as: - Continental breakfast (surcharge), express check-out and express check-in - Free newspapers, a 24-hour front desk and 1 meeting room - Smoke-free property, a lift and concierge services Room features All 165 rooms feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Other amenities include: - Bathrooms with rainfall showers and designer toiletries - Heating, daily housekeeping and desks ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/1000000/20000/16000/15953/12bf9478.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Night Hotel by SB at Times Square Manhattan - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 998 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=15953&PinnedHotelID=15953&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/f914c655.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Maxwell New York City Manhattan - Pet-friendly - Parking included - Restaurant - Air-conditioning 8.4 Very good 1,001 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/20000/18800/18762/2d2037f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mansfield Hotel Manhattan - Air-conditioning - Gym - Parking available - Business services 7.4 Good 1,004 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=18762&PinnedHotelID=18762&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/10000/6100/6023/c654ca7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Roger Smith Hotel Manhattan - Free Wi-Fi - Air-conditioning - Gym - Breakfast available 8.0 Very good 1,002 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=6023&PinnedHotelID=6023&HadPinnedHotel=true®ionId=-1&adults=2) ![Flat-screen TV](https://images.trvl-media.com/lodging/28000000/27180000/27173100/27173068/b5b54920.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Northern Lights Mansion Manhattan - Pool - Spa - Free Wi-Fi - Air-conditioning 8.6 Excellent 37 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=27173068&PinnedHotelID=27173068&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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USD 25 for adults and USD 25 for children - A bar/lounge - A restaurant ### Restaurants on site - Butter ### Things to do - Gym ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Conference space - Meeting room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Built in 2010 - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - IPod dock - LED TV ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: noon Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 150.00 per pet, per stay Service animals are welcome, and are exempt from fees Up to 11 kg per pet ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 35.0 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately USD 25.00 for adults and from USD 25.00 for children - Nearby parking fee: USD 50 per day (656 ft away; open 5:00 AM to 10:00 PM) - Pet fee: USD 150.00 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 35.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Cassa Hotel Cassa New York Cassa New York Hotel Hotel Cassa Hotel Cassa New York Hotel New York Cassa New York Cassa New York Cassa Hotel New York Hotel Cassa Cassa Hotel And Residences Cassa Hotel 45th Street New York Cassa 45th Street New York Cassa Ny 45th Street New York Cassa Hotel NY 45th Street Hotel Cassa Hotel NY 45th Street New York Cassa Hotel NY 45th Street Hotel New York ## Frequently asked questions ### Is Cassa Hotel NY 45th Street pet-friendly? ### What time is check-in at Cassa Hotel NY 45th Street? ### What time is check-out at Cassa Hotel NY 45th Street? ### Where is Cassa Hotel NY 45th Street located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cassa Hotel NY 45th Street Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.4 Location ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 485 8 - Good 359 6 - Okay 98 4 - Poor 31 2 - Terrible 29 ## Reviews ### 6/10 Okay #### Joseph 1 Jun 2021 Disliked: Property conditions & facilities #### Hotel not open, but hotels.com still booking Hotels.com allowed me to book... but the hotel is closed. My credit card was charged too. ![](https://a.travel-assets.com/ugc/hotel-reviews/F64B04E5880A414F7B460B7A8E23D00253BCB7861622568734824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joseph Stayed 1 night in May 2021 ### 2/10 Terrible #### Justin 28 May 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort like a communication is a very bad thing in business. in this hotel is typically one of them. there's no indication of the hotel officially being closed since last year. the hotel is still attempting to collect payments from customers and they're not open overall very disappointing the complete insult I honestly think that hotels.com should never do any business with them ever again ##### Justin Stayed 2 nights in May 2021 ### 2/10 Terrible #### Verified traveller 23 May 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I WILL NEVER USE EXPEDIA AGAIN , the HOTEL DOES NOT EXIST!!!! ##### Verified traveller Stayed 3 nights in May 2021 ### 2/10 Terrible #### Verified traveller 22 May 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property was permanently CLOSED. Doors were chained and sign they closed permanently on 5/23\. Plz remove them from your inventory ASAP!!! ##### Verified traveller Stayed 1 night in May 2021 ### 2/10 Terrible #### Verified traveller 21 May 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was closed never got to check in ##### Verified traveller Stayed 1 night in May 2021 ### 2/10 Terrible #### Adolfo 10 May 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### HOTEL CERRADO PÉSIMO! Llegué con mi reservación y el Hotel está cerrado! No entiendo porque hacen reservaciones si el hotel está cerrado, apagado, sin servicio! Y me dijeron que hay mucha gente que llega porque tiene reservaciones como yo cuando el hotel NO existe! O existe, pero apagado y sin servicio ##### Adolfo Stayed 3 nights in May 2021 ### 2/10 Terrible #### Verified traveller 12 Apr 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel closed without warning Hotel was closed since March, yet allow me to place a reservation and show up to a chained up hotel. Nowhere on the site or location on Google does it say it is closed. ##### Verified traveller Stayed 1 night in Apr 2021 ### 2/10 Terrible #### Verified traveller 5 Apr 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is closed ##### Verified traveller Stayed 1 night in Apr 2021 ### 2/10 Terrible #### Justin 27 Mar 2020 Disliked: Cleanliness, staff & service, property conditions & facilities Room was a mess and I saw a cockroach. I called down to no answer. Would like a refund! ##### Justin Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller 19 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Found a nice hotel from NY Nice room and especially bathroom - decorated with taste. Hotel has a super location and price level was acceptable. ##### Verified traveller Stayed 1 night in Mar 2020 ### 8/10 Good #### William 17 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Good and Bad Positive: Great location, big bathroom, clean room and friendly staff. Negative: No refrigerator/minibar (removed), safe was not locked to the wall - easily removed from the room. ##### William Stayed 5 nights in Mar 2020 ### 10/10 Excellent #### Gladys, Gulf Breeze, FL 17 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location walking distance to all the city’s attractions and restaurants. Hotel and room very clean and staff very helpful and friendly. ##### Gladys Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller 17 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities They were nice hotel as clean and new. Great location ##### Verified traveller Stayed 4 nights in Mar 2020 ### 8/10 Good #### Verified traveller 15 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great staff and hotel. One of the two elevators was out of order. That was the only problem ##### Verified traveller Stayed 3 nights in Mar 2020 ### 8/10 Good #### Daniel, Ottawa, Canada 11 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel location was wonderful. Lobby was small but stylish, with very friendly staff. Room was adequate with hallways a little drab. Service was fantastic, and offset any shortcomings. I’d stay here again, but was hoping for a little more luxury. ##### Daniel Stayed 3 nights in Mar 2020 ### 8/10 Good #### Verified traveller 9 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband & I decided to stay in the city since we were going to see a Broadway Play. The hotel staff were very polite & professional. Overall the room was clean, the bed was comfortable and we were pleased. ##### Verified traveller Stayed 1 night in Mar 2020 ### 6/10 Okay #### Verified traveller 9 Mar 2020 Liked: Cleanliness, staff & service, amenities Only one elevator was working and that was ok...until they took the other one over for a private party and you couldn't use the one that worked and was never told. Had to walk down 19 levels. Almost missed our show. Carpets were clean but worn out. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 2/10 Terrible #### Michael 8 Mar 2020 Disliked: Cleanliness, property conditions & facilities, room comfort #### Would never recommend. Arrived to a friendly staff but after that it went downhill. Got to my room and it was absolutely the smallest room I’ve ever stayed in. The room was barely cleaned there was old bobby pins and tissues on the side of the bed from the previous occupants. The sheets had a musty smell and someone else’s mascara on the pillow. Showers were dirty and paint peeling everywhere. Half of the the plugs didn’t work. My favorite part is when I was leaving for my 6am flight the elevators were all broken and I had to walk down 8 floors with 4 pieces of luggage. With barely an apology. Would NEVER recommend this place to anyone. I’m not sure how it has the ratings that it does. Very disappointing. ##### Michael Stayed 4 nights in Mar 2020 ### 8/10 Good #### Susan 3 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous except for elevators. Your staff was super friendly and accommodating, wouldn’t hesitate to stay again. Only thing that really needs attention are the elevators, we had to walk down 14 flights because two out of two were not working, thankfully one was working when we came back for the night! ##### Susan Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller 2 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff and clean room. The hotel was within walking distance to the Javits. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 8/10 Good #### ly177, Frankfurt 1 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Die Lage war perfekt um alle sehendüwrdigkeiten in New York zu besuchen. DIe Gegen war auch sehr sauber und ansprechend. Zum Geburtstagt hat das Hotel das Zimmer extra schön dekoriert - das ear sehr aufmerksam! ##### ly177 Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 28 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed our recent stay at the Cassa Hotel. The front desk staff was fabulous, especially Stephanie. Very friendly and helpful. The room was a nice size for NYC. The location was the best part, so close to Times Square and lots of fabulous restaurants. We will definitely stay there again. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 6/10 Okay #### JoeS., Keene NH 28 Feb 2020 Liked: Cleanliness, staff & service I liked the hotel overall (first time there) but found the elevator service very annoying. Only one in service and quite slow. An additional quibble is that upon arrival, room not ready, I asked about a restroom and was sent downstairs, only to be told the restaurant was closed and I couldn't use the facilities. The young woman eventually relented, but not very willingly. On the other hand, the staff at the front desk were very accommodating. ##### JoeS. Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 28 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice location, with fair pricing for the area. A little older, some updates may be required. Tough to control the heat/air, and the bathtub was strangely tall. Staff were pleasant, and helpful. Gym was serviceable. ##### Verified traveller Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Anne 27 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great rooms, great staff, great location. Beautiful comfy rooms in a perfect location!! 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