I’m overall satisfied with my recent 1-week stay at this hotel. I think the location is the biggest pro of this hotel as it situated near Times Square, theatres and many other attractions. A part of the lobby was under renovation when I was there, aside from that the ambiance was nice. HVAC is controlled centrally, therefore I couldn’t set a higher degree on cooler nights. There was no in-room coffee/tea or minibar, as a matter of fact the room was small and there was no enough space even for the safe which a technician brought later so he had to place it vertically on the floor inside the closet, but there were water dispenser and ice machine on 4th floor. Staff was kind and welcoming, especially thank Rudy the front desk agent for his friendly and helpful attitude.
Sum up to give a constructive feedback; amenities can be improved and the policy of charging fee for luggage storage can be reviewed; even the current pricing is not consistent, for example, it was stated that the storage fee is $2 per bag on the e-mail I received the day before the check-out but I was charged $3 per bag.
Thank you.