Rooftop bar, al fresco dining, open daily
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Reviews of Hotel Hugo

4.5 out of 5
Hotel Hugo
525 Greenwich Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 419 out of 1003 reviews" "
Rating 8 - Good. 312 out of 1003 reviews" "
Rating 6 - Okay. 145 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great coffee shop, comfy and clean room! Will stay again.
Stayed 1 night in Mar 2024

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Corinne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed with the way they charge you on the first day (with security deposit) and then charge you again without the security deposit on the last day. Then basically you get charged twice and tell you your bank will fix it in 10-14 business days. No parking when it said they had. Otherwise, convenient location for us as we drove to Manhattan. Safe for travelling with my toddler son.
Stayed 2 nights in May 2024

10/10 Excellent

Kaelee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Third time at this place and I always love it!! Great location and love the food at the coffee place downstairs. This was I think the first time that I did notice a few staff members that were ruder than I expected. Specifically, someone at Main Desk when I called inquiring about check out times. Just my preference but I usually appreciate a response when I say thank you rather than a half grunt and hanging up on me. Little put off from the interaction.
Stayed 2 nights in Apr 2024

8/10 Good

Irina

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance from Pier and other attractions.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel well situated for the west village.
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay! Definitely will be back.
Stayed 1 night in Apr 2024

2/10 Terrible

Jessi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was deeply disappointed by the misrepresentation of the size/space. I felt mislead about parking being “covered / endorsed”. That means $46 rather than $51. My thermostat was not on at all for temperature control, when I called the front desk I received rudeness and passive aggressive context. The room was tiny and the food was mediocre at best. I would say - overpriced is an understatement.
Stayed 1 night in Apr 2024

6/10 Okay

Alexandra

Stayed 2 nights in Apr 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Walter, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and very walkable location.
Stayed 3 nights in Apr 2024

10/10 Excellent

Leighanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a charming little oasis in Tribeca....the staff was warm and helpful. I loved the coffee shop on the ground floor - you can tell the people in the neighborhood are fans as well. Love it. Reasonable. Comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

nicole

Stayed 1 night in Apr 2024

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms good location 10 minute Uber to and from Chelsea and meatpacking.
Stayed 1 night in Apr 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service
central
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Stayed 1 night in Apr 2024

10/10 Excellent

Nikki

Stayed 1 night in Apr 2024

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in SOHO district of NY. Great accomodations. Rooftop bar had a nice view of skyline while enjoying a night cap, the restaurant offered a nice menu between breakfast and dinner, and the room was very posh. Definitely great spot for business travelers and/or families to stop in while visiting NY.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Front desk staff!
Stayed 2 nights in Mar 2024

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stay was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

My first time in NY and I wanted to stay in this location, and this hotel was so cute & modern. As soon as you walk in it smells so good too! They stored our luggage while we waited for a room and we walked down the street to eat. Such a great location to walk & the rooftop is a vibe. Loved it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with modern updates. Great coffee bar and restaurant. Comfy beds and nice staff.
Stayed 2 nights in Mar 2024

6/10 Okay

mary

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Great view from rooftop bar and view. Convenient location to west village and soho areas and Hudson River walks. Comfortable bed. Facility fee was ridiculous and housekeeping was late and lax. Fragrance overpowering in lobby. Air conditioning was noisy and keurig coffee maker was not restocked and inconvenient to use. No microwave.
Stayed 4 nights in Mar 2024

4/10 Poor

Nana Yaw

Travelled with partner
Was way too expensive for the type of room we stayed at. I think it’s clear that they don’t get customers so they try to up Charge. That accidental fee should not be per day. Also cleaners should not be snooping in our bags
Stayed 2 nights in Mar 2024

2/10 Terrible

Shantoya

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mikhael

Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

A

Disliked: Cleanliness, staff & service
Rooms were dated and unspectacular. No fridge small tvs. Limited gym only with treadmill. Small rooms. Bathrooms not clean. Limited towels and towel service. Staff was friendly tho. Food was underwhelming
Stayed 2 nights in Mar 2024

8/10 Good

Dorothy, Buffalo

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooftop area. Room was small but very comfortable and well decorated. Check in staff was just okay. Gym was tiny with only one treadmill.
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very conveniently located
Stayed 3 nights in Feb 2024

8/10 Good

nunzio

Liked: Cleanliness
Disliked: Amenities
poor recepition area. It isn't quiet during the weekend due to the bar located on top. The elevator usage by their customers should be limited to only one elevator so you don't share the service with drunk people.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Quiet. Clean rooms. Great amenities
Stayed 1 night in Feb 2024

4/10 Poor

corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, the hotel was nicely accommodated and the location was good, but they added about a third more cost to the bottom line, only some of which were labeled ostensibly as taxes. Also, shame on me for showering in the morning, but there was no hot water.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Great service!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room and exactly what we needed for our visit to NYC!
Stayed 1 night in Feb 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was not in SOHO. There is NO transportation between airport and hotel, it costs $60 or more each time via taxi or UBER. The room is small compared to others I have stayed for the price, (but it is NEW YORK, which I have never been to before). There is no microwave. Shower is difficult to use(you have to get in to turn the water on which hits you full on with a cold blast and you can't turn the nozzle away). The bed is comfortable and there are plenty of plugs. There is not alot of closet space. The rooftop bar is nice, but was a little chilly, so we did not spend alot of time up there or in the restaurants, so I can't say anything about them.There were extra charges that were not included in the price($40 Day Service charge-for what and an additional $200 deposit). My suggestion is to ask alot more questions and as I found out, better deals were affordable downtown for the timeframe we went in February, just not knowing the area, we did not look very hard. Do look around first.
Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

James Anthony

Travelled with partner
Disliked: Amenities
An average hotel in a lovely area.
Stayed 7 nights in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely amazing every time I have gone there I discover something new.
Stayed 1 night in Feb 2024

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jane L

Travelled with family
Great location and clean- Stylish too
Stayed 1 night in Feb 2024

10/10 Excellent

Tobias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Jimin, Hayward

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Convenient Location. But not safe since anyone can get into the elevator without a room key. Staff attitude is terrible. I booked through expedia for a room with water view. But the hotel did not have any room with a view, and the staff attitude was terrible. I booked a
Stayed 2 nights in Jan 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooftop bar, friendly staff. The king room was a bit small and lacked shelf or drawer space for clothing for two guest
Stayed 4 nights in Feb 2024

6/10 Okay

Stefany

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024