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Reviews of Hilton Garden Inn New York Times Square North

4 out of 5
Hilton Garden Inn New York Times Square North
30 W 46th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1054 out of 1922 reviews" "
Rating 8 - Good. 512 out of 1922 reviews" "
Rating 6 - Okay. 197 out of 1922 reviews" "
Rating 4 - Poor. 74 out of 1922 reviews" "
Rating 2 - Terrible. 85 out of 1922 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Josefa, Foxboro

Travelled with family and small children
Space was tight for a two double-bed room. There was old food left in the fridge from previous guest. I had to call the front desk twice for towels. There was not enough soap and no toothpaste and toothbrush provided.
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get around and just walk to all the touristy areas. Very clean and nice staff.
Stayed 1 night in Apr 2024

10/10 Excellent

GLORIA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families, nice and quiet area near time square
Stayed 1 night in Apr 2024

10/10 Excellent

Tunay, Istanbul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024

6/10 Okay

marquita

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We had a room that was adjoining to someone else’s room and they kept us up all night with noise of sexual activity all night. They sounded as if they were in our room and opening and closing the doors sounded as if they were coming into our room. It was very disruptive.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Will be staying here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plus clean, fresh, and updated rooms with style.
Stayed 1 night in Apr 2024

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The size of my room was spacious compared to other NY hotels I've stayed in. The bathroom was updated and spacious as well. The bed was very comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Treadwell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff were excellent; however, the service for cleaning was poor. We were out all day only to return to an uncleaned room. Maid came after 6:00 p.m. on both nights to ask if we wanted the room cleaned. I found that unacceptable. I live on an Island and maid service is finished just after 3:00 p.m.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to other hotels in the area, the room was much bigger. The room was also very clean. The only "complaint" is that there was not enough staff at check-in and we had to wait a while before being able to get to our room.
Stayed 1 night in Apr 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again at this location!
Stayed 2 nights in Apr 2024

8/10 Good

QUN, San Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could hear all background noises from surrounding area, better window and wall soundproofing could make my experience much much better, esp. when there was couples next door fighting at 3-4am ! I was waked up and scared, called front desk twice, and not able to back in sleep for 3 hours.
Stayed 3 nights in Apr 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and closeness to shopping entertainment & dinning
Stayed 1 night in Apr 2024

10/10 Excellent

Carol, Elbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very happy with every aspect of this hotel. Excellent value for the location, super clean, updated modern and comfortable room, staff at check-in was exceptional!
Stayed 2 nights in Apr 2024

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine. Clean, comfortable bed. No complaints.
Stayed 4 nights in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was very small. The staff were …. Well let’s say it wasn’t 5 star service. BUT the location was extremely central. A few minutes walk west to Times Square. A few minutes walk north to The Rockefeller Center. Grand Central Station 10 minutes east. And a couple of minutes walk to the subway to / from south Manhattan where you can get to Wall St, 9/11 memorial, Battery park etc. I’d use this hotel again for the convenience of the location.
Stayed 4 nights in Apr 2024

2/10 Terrible

Monique

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The lobby was a mess with new mattresses all throughout the lobby. The elevator was supposed to be down from 1-3pm. I checked in after 4 and it was still down. So only one elevator was working. Then my room door is not responding to the key so someone has to manually open my room door for every time i go in and out. Not at all the experience i wanted at this property
Stayed 1 night in Apr 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Great location and super nice staff. I would definitely stay here again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Allegra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the hotel smelled so strongly of poop. Lots of sitting water in front of the hotel on the road. Road is very congested and difficult for pick up or drop off. Hotel staff wasn’t very friendly and ridiculed my name.
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
We loved being able to park our car here safely.
Stayed 1 night in Apr 2024

6/10 Okay

octavio

Travelled with partner
Liked: Cleanliness, staff & service
Rooms too small
Stayed 12 nights in Apr 2024

8/10 Good

JOHNSON

Travelled with family and small children
Liked: Cleanliness, staff & service
Very Close to food options like Thai, pizza, mc Donald’s chick fil e, time square and shopping options. Easy access to subway transportation, 5 minute walk.
Stayed 4 nights in Apr 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone went were very attentive to any need. Staff were knowledgeable about things in the neighborhood. I was extremely grateful for the hotel holding our things even after checkout allow for more shopping. Great service
Stayed 1 night in Apr 2024

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Mary, East Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Hope

Travelled with family
Disliked: Cleanliness
The property was nothing to rave about. The rooms are small. The heater was loud. Found in my bed the first night. So did my sister in her room. The last day couldn’t shower the water was cold.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Xingxiu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Bertha, hayward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Hilton beds, central location, and accommodating staff. Not the most luxurious but clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nhora S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just what we needed for a weekend gateaway. Perfect location and very convenient to public transportation. Staff was very friendly and helpful
Stayed 2 nights in Apr 2024

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

6/10 Okay

Godfrey, Doral

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Room was infested with ants , hotel dosnt provide soap in bathrooms. Please carry your own or request at reception
Stayed 3 nights in Apr 2024

10/10 Excellent

THANH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.comfortable, good location. Come back again .
Stayed 1 night in Apr 2024

10/10 Excellent

Deonarine

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Apr 2024

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very convenient-
Stayed 3 nights in Apr 2024

8/10 Good

Cathy

Liked: Cleanliness
Disliked: Property conditions & facilities
One of the elevators was not working. It caused delays to get to our room due to many people using it. We had to take the stairs a few times we were on the 9th floor. We did not have hot water one morning and showered with very cold water.
Stayed 5 nights in Mar 2024

6/10 Okay

Abba-Peechee, MERRICK

Stayed 2 nights in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
great location! kind staff!
Stayed 4 nights in Mar 2024

2/10 Terrible

kyheria

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
No hot water in show no 24 hr maintenance overprice Breakfast was worth it total rip off to keep your $50 deposite. And the on my bacolny work broken which sucked ar night time and the the walls on it were so high you jad no view. No thanks.
Stayed 1 night in Mar 2024

8/10 Good

Manikandan, Glastonbury

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

huy

Stayed 1 night in Mar 2024