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Reviews of New Orleans Marriott Warehouse Arts District

4.5 out of 5
New Orleans Marriott Warehouse Arts District
859 Convention Center Blvd, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steffany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very clean and comfortable rooms! We definitely stay here again if attending a conference in NOLA.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location- friendly staff
Stayed 3 nights in Feb 2024
Response from Gloria Rodriguez on 18 Feb 2024
Dear Tracy, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott Warehouse Arts District, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Gloria Rodriguez Assistant Rooms Operations Manager.

10/10 Excellent

Georgia

Great place! Loved it!
Stayed 1 night in Jan 2024
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Cleaning and maintenance staff very friendly. Most front desk staff very friendly but one front desk person not helpful.
Stayed 4 nights in Dec 2023
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cathryn

Stayed 2 nights in Jan 2024
Response from Director of Operations on 5 Feb 2024
Dear Cathryn, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott Warehouse Arts District, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Madison Fredricks Director of Operations

10/10 Excellent

Dawn

Travelled with family
Stayed 2 nights in Jan 2024
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
We stayed here for the Sugar Bowl. The staff and hotel were absolutely amazing. Everything was within walking distance and convenient.
Stayed 2 nights in Dec 2023
Response from Director of Operations on 10 Jan 2024
Dear Patricia, Thank you for sharing your excellent review of your time with us while attending the Sugar Bowl. We are glad you could experience the exciting energy and charm of the French Quarter and that our incredible team helped you feel right at home. Thank you for choosing the New Orleans Marriott Warehouse Arts District, and we look forward to having the opportunity to welcome you back for a future stay. Sincerely,Madison FredricksDirector of Operations

2/10 Terrible

Christine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Director of Operations on 9 Jan 2024
Dear Christine,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Madison FredricksDirector of Operations

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good property, standard (average) hotel room, great staff
Stayed 1 night in Jan 2024
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

saralee

Stayed 1 night in Dec 2023
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great! Walking around in evenings was safe. Area was clean & convenient to many things. Although our team didn’t win, it was a great trip…thanks NOLA!
Stayed 2 nights in Dec 2023
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

France

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gloria Rodriguez on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short stay, check-in/out were smooth and pleasant, room was very clean and comfortable, I appreciated the ability to have my luggage checked while we explored the WWII museum. Valet service was great.
Stayed 1 night in Dec 2023
Response from Gloria Rodriguez on 29 Dec 2023
Dear Irma, we are happy you chose the New Orleans Marriott Warehouse Arts District for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Gloria Rodriguez Assistant Rooms Operations Manager

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close by shopping and eating so we pretty much walked everywhere. The rooms were nice and cleans and staff was friendly
Stayed 3 nights in Nov 2023
Response from Gloria Rodriguez | Assistant Rooms Operations on 13 Nov 2023
Dear Deborah, we are happy you chose the New Orleans Marriott Warehouse Arts District for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. SincerelyGloria Rodriguez Assistant Rooms Operations Manager

10/10 Excellent

Doretha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gloria Rodriguez on 25 Oct 2023
Thanks for staying with us, we are glad that you had a great time. We appreciate your feedback!

8/10 Good

Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay. Excellent access to the Convention Center. The Concierge was great, too. The room was clean and everything worked fine, except for the toilet that was quirky and needed a new float. It actually flushed itself in the middle of the night, twice, which I did not think was even possible. The restaurant/bar on the ground floor had good service and good food, although the menu was short. Last, they failed to clean the room one of our six days there.
Stayed 3 nights in Oct 2023
Response from Gloria Rodriguez on 23 Oct 2023
Thanks for staying with us, we are glad that you had a great time. We appreciate your feedback!

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from Director of Operations on 23 Oct 2023
Dear Ryan, It was a pleasure having you as our guest at the New Orleans Marriott Warehouse Arts District. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your rating. We look forward to hosting you again soon.Sincerely,Madison FredricksDirector of Operations

8/10 Good

Mark

Stayed 3 nights in Sep 2023
Response from Director of Operations on 7 Nov 2023
Dear Mark, We are happy you chose the New Orleans Marriott Warehouse Arts District for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Madison FredricksDirector of Operations

8/10 Good

Rolando E, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at if you like the quietness, don't want to be in the middle of everything, but still walking distance.
Stayed 4 nights in Oct 2023
Response from Director of Operations on 11 Oct 2023
Dear Rolando E, Thanks so much for the wonderful review. We are pleased to hear you had a great time with us and liked our convenient location. Thank you once more for choosing New Orleans Marriott Warehouse Arts District. We look forward to your next stay! Sincerely,Madison Fredricks,Director of Operations

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Operations on 8 Oct 2023
Dear Douglas, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at New Orleans Marriott Warehouse Arts District. If you have any specific feedback or suggestions to share, please feel free to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,Madison FredricksDirector of Operations

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Director of Operations on 28 Sept 2023
Dear Anne, We are delighted you enjoyed your stay at New Orleans Marriott Warehouse Arts District. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. Sincerely, Madison Fredricks Director of Operations

10/10 Excellent

Marco

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brittany Clark on 18 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stacee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for a quick trip to New Orleans from Atlanta. It was Labor Day weekend and wasn’t overwhelming at all. The staff was courteous, I was able to upgrade our room. This location is across the street from the convention center and shopping at the river walk.we didn’t use our car at all, and it’s about a hot mile from bourbon street! Perfect! Will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Gloria Rodriguez on 9 Sept 2023
Thank you so much for staying with us at the New Orleans Marriott at the Warehouse Arts District. We are thrilled to learn that you had an enjoyable experience. We hope you give us a chance to delight you again when in you return in New Orleans.

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how it was designed and the feel of the hotel. I really enjoyed the ambience. All the staff, Adam, Micalah (I apologize if I spelled it wrong), as well as the bartender (i am sorry I can't remember name) are absolutely amazing, professional, helpful, as well as friendly.
Stayed 7 nights in Aug 2023
Response from Hotel Management on 30 Aug 2023
Thank you for your wonderful feedback! We are elated you enjoyed your stay here in New Orleans and enjoyed Adam and other members of our team. We pride ourselves in excellent customer service and we are glad we were able to deliver on an exemplary experience.

6/10 Okay

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was ok the pool is very small
Stayed 3 nights in Aug 2023
Response from Director of Operations on 24 Aug 2023
Dear Deborah, Thank you for staying with us and for sharing your feedback. We are pleased you enjoyed your stay overall; however, we deeply regret your disappointment with the pool. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We understand your frustration and are grateful for your patience. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Madison FredricksDirector of Operations

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a warehouse
Stayed 2 nights in Aug 2023
Response from Gloria Rodriguez on 21 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Stayed 4 nights in Aug 2023
Response from Gloria Rodriguez on 9 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in New Orleans for a family event in August, and the heat and humidity was unbearable. Because of that, we found ourseves taking more cab rides than we ever imagined. The staff at the front door was amazing, arranging cab rides for my party, all of us seniors, and helping us in and out of our rides. I do want to give a shout out to Justin at the bar, who was extraordinary in the service he provided to us. Not wanting to deal with cabs and go back out into the heat, we had several dinners ar the hotel, and Justin cheerfully and very kindly helped us create pleasant dining experiences with a limited menu. Very attentive and always so upbeat! He was great! And lastly, the ladies at reception made check in and check out easy and pleasant, very grateful to them.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 13 Aug 2023
Thank you so much for staying with us at the New Orleans Marriott at the Warehouse Arts District. We are thrilled to learn that you had an enjoyable experience. We are excited to learn about Justin and our reception team and we hope you give us a chance to delight you again when in you return in New Orleans.

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
No issues. Lots to do in the ares
Stayed 1 night in Aug 2023
Response from Hotel Team on 13 Aug 2023
We are happy you loved the sights and sounds of the Warehouse Arts District.

8/10 Good

Rebecca Lynn, Coconut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel and the people are so friendly but if you actually want to sleep go to Walmart and buy a fan for $25 like we did because the room is HOT. Room 609
Stayed 2 nights in Aug 2023
Response from Director of Operations on 9 Aug 2023
Dear Ms. Lynn, Thank you for your summary pertaining to your stay at New Orleans Marriott Warehouse Arts District. We are glad you enjoyed our well-kept property and thoughtful hospitality. Additionally, we appreciate all your remarks, the positive as well as the things that would have enhanced your time with us. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Madison Fredricks Director of Operations

10/10 Excellent

sharonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had is that, a item I know I placed on the table came up missing in my room and I looked everywhere for it, but over all I had a good time and loved my room and everything about the hotel
Stayed 3 nights in Aug 2023
Response from Hotel Team on 13 Aug 2023
We are glad to hear you had a wonderful time here with us and would love to know more about your item if we can help. Feel free to reach out to the hotel directly and we will be happy to serve you.

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
We had a great stay. I worried about parking a UHaul but there was an available lot right around the corner (*not overseen by the hotel*)! Conveniently located Starbucks in lobby and walking distance to several restaurants. Would stay again.
Stayed 2 nights in Jul 2023
Response from Hotel Team on 13 Aug 2023
We are happy that you stayed with us here at the New Orleans Marriott at the Warehouse Arts District. We look forward to serving you again in the future!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Director of Operations on 3 Aug 2023
Dear Brittany, We appreciate your gracious rating about your stay at New Orleans Marriott Warehouse Arts District. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,Madison FredricksDirector of Operations

8/10 Good

Sharlyce T

Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
If you are going to Convention Center it is perfect. It’s a short walk across the street. Corner store, across from shopping mall and food court. Room was not as clean as it should have been. Definitely expected better.
Stayed 5 nights in Jul 2023
Response from Hotel Manager on 13 Aug 2023
We love that your experience was pleasant and considered to be the perfect location for the Convention Center. We want you to join us again when your travels bring you back to NOLA so that we can impress you and improve upon our services.

10/10 Excellent

Myrna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and location
Stayed 3 nights in Jul 2023
Response from Director of Operations on 31 Jul 2023
Dear Myrna, Thank you for sharing your feedback. It is paramount for our guests to have a great experience, and we are delighted to know our location and excellent service exceeded your expectations. We hope you consider New Orleans Marriott Warehouse Arts District your home away from home when your travels bring you back to the area. We recommend hopping on the St. Charles Streetcar to the Garden District to see Lafayette Cemetery #1 and visit Magazine Street, a lively and valued business and cultural district brimming with shops and restaurants!Sincerely,Madison FredricksDirector of Operations

8/10 Good

Benjamin, Paradise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the inside of the hotel…upscale and the rooms are redone nicely! The outside of the hotel looks old, and the whole area feels unsafe at night. Must use valet for parking ($45-$50/per night plus tips…and tipping each time we left and came back got expensive). Right across the street from convention center and the Riverwalk mall. Super friendly/helpful staff and valet!
Stayed 2 nights in Jul 2023
Response from Hotel Team on 13 Aug 2023
We are delighted to learn you had a fantastic stay with us here at New Orleans Marriott at the Warehouse Arts District. We look forward to servig you in the future.

2/10 Terrible

Veronica

Travelled with family
Stayed 1 night in Jul 2023
Response from Director of Operations on 17 Jul 2023
Dear Veronica, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Madison FredricksDirector of Operations

6/10 Okay

Denaira

Stayed 3 nights in Jun 2023
Response from Director of Operations on 21 Jun 2023
Dear Denaira, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Sincerely,Madison Fredricks,Director of Operations

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there briefly but the hotel was fine. A little far from the quarter but we knew that. Our only issue was trying to get checked in. Since you can't check in until 4, as is with most hotels, there is no place to pull up to unload your luggage . You have to park in the middle of the street and wait along with us to be able to give the car to a valet and check in. There were no luggage carts outside either. I am sure it is normal as i understand businesses are still having trouble hiring help. But all the staff we encountered and including parking attendants were very helpful and friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Angelique

Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but nicey
Beautiful rooms. Lots of weddings and large groups at this busy hotel. Breakfast is delicious but expensive although the quality and portion size will set you up until evening time!!
Stayed 4 nights in May 2023

10/10 Excellent

Melissa

Stayed 4 nights in May 2023
Response from Director of Operations on 20 Jun 2023
Dear Melissa, Thank you for your fantastic rating! We are pleased you chose New Orleans Marriott Warehouse Arts District for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,Madison FredricksDirector of Operations

10/10 Excellent

Brenda

Stayed 2 nights in May 2023

2/10 Terrible

Liangbo, San Francisco

Stayed 2 nights in Apr 2023
Response from Director of Operations on 27 May 2023
Dear Liangbo, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Madison FredricksDirector of Operations

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kayla who checked us in was awesome
Stayed 1 night in Apr 2023
Response from Director of Operations on 20 May 2023
Dear Ashley, It was a pleasure to read your fantastic review about New Orleans Marriott Warehouse Arts District. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We will share your kind words with Kayla, and we hope to be your hotel of choice whenever you visit New Orleans. Sincerely,Madison Fredricks,Director of Operations

4/10 Poor

Bryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was very close to where I needed to go. However, I was downgraded to a less expensive room when I checked in because they "had no king rooms available". But I wasn't given a credit or anything for this, just basically told tough luck.
Stayed 2 nights in Apr 2023
Response from Omar Reyes on 25 Apr 2023
Dear Bryan,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. The only drawback, was WiFi was at an cost.
Stayed 2 nights in Apr 2023
Response from Director of Operations on 24 Apr 2023
Dear Kimberly, Thank you for your review of the New Orleans Marriott Warehouse Arts District. We are pleased you enjoyed our beautiful property. However, we regret not meeting all your expectations. Thank you again for your feedback; we look forward to welcoming you back.Sincerely,Madison FredricksDirector of Operations

8/10 Good

Sharonia

Stayed 1 night in Apr 2023
Response from Director of Operations on 13 May 2023
Dear Sharonia, Thank you for your nice rating and for letting us know that your stay at New Orleans Marriott Warehouse Arts District was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Madison Fredricks,Director of Operations

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Director of Operations on 14 May 2023
Dear Melissa, Thank you for letting us know your visit to New Orleans Marriott Warehouse Arts District was pleasant in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Madison FredricksDirector of Operations

4/10 Poor

Lavonia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My card was charged multiple times in excess of over $700 and I still do not have a refund.
Stayed 1 night in Apr 2023
Response from Omar on 11 Apr 2023
Dear Lavonia,Thank you for your feedback. This is disappointing to read, please reach out to us directly to best assist you with this. Sincerely, Omar Reyes, Rooms Operations Manager