New Kensington Holidays from £1,295

Understaffed at the front desk. Our room code did not work. It had to be reset at the front desk. The hotel showed its age. It was very dated. Walls chipped and wall paper torn. Our room windows were extremely dirty. You get what you pay for!

Booked this for the pool and central location. It was great to be inside swimming around, watching all the people coming & going from PPG arena, lol! The hotel is close to everything, a short walk (highly recommend The Speckled Egg in the Union Trust Building. Delicious brunch and coffee, wow!) or you can catch a bus to explore further out. Hotel is clean, nice room. Got an upgrade with living room, it was gigantic! So very nice to spread out. Fairly quiet for being downtown. Friendly staff. ++++ for the cookies!

The room was comfortable and the staff was welcoming and friendly. My only complaint is that the hotel had a policy to clean the rooms every other day. At the price we paid, we really did expect daily service. The front desk person explained the policy to me when I asked if someone could clean our room that day. When I asked if she could make an exception or at least get us fresh towels she said she would see what she could do. Not long after a member of the cleaning staff appeared and did a wonderful job on our room and was gracious and friendly. So we have no issues with the staff- just with the hotel’s policy.

Registration, breakfast and checkout were as expected. The room was large and roomie. But the bed was placed so it overlapped the dresser. The drawers were useless. We could not open the drawers wide enough to put our clothing in. Additionally, the bed was almost inaccessable because of the dresser placement. Room 413 stay away from it...

Rooms were clean, staff was excellent and pool was awesome. Elevators during our stay broke; we were actually 4 of the individuals stuck in it for 5-7 minutes. Breakfast is minimal, and non complimentary. No complaints otherwise. Close to airport and convenient