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Rating 10 - Excellent. 499 out of 1001 reviews" "
10 - Excellent
499
Rating 8 - Good. 303 out of 1001 reviews" "
8 - Good
303
Rating 6 - Okay. 104 out of 1001 reviews" "
6 - Okay
104
Rating 4 - Poor. 60 out of 1001 reviews" "
4 - Poor
60
Rating 2 - Terrible. 35 out of 1001 reviews" "
2 - Terrible
35
8.8/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Shane
Travelled with family, Travelled with family and small children
Pool was closed. I like to use the pool and did not receive notification prior to arrival. Garbage cans outside the front of the building were full for my entire stay. Virtually no staff.
Donna
Stayed 2 nights in Mar 2024
Response from de on 1 Apr 2024
Thank you
6/10 Okay
Doris
Travelled with partner
30 Mar 2024
Liked: Cleanliness, staff & service
This is no frills room, just the necessities for overnight stay Little disappointed that linen looked very crumpled. Whoever made the bed did a poor job. Was afraid that the linen was never changed so put clean towels over them. The overall room was very clean, but bland in decor. Like I said no frills.
Great hotel. We had a nice room with couch and separate bed room. Parking was sketchy, but no big deal. I have to say the lobby coffee was the best hotel coffee i ever had. Staff was great. We will be back.
We were disappointed that the hot tub, seen in the property photos, had been concreted over and is no longer. The pool water was very cold. Large (king bed) hotel room, and it was fairly obvious they opted out of getting a new seating area when it was last remodeled- vast empty space and one sad tiny uncomfortable chair. Hotel was fine for sleeping but overall a disappointment
Stayed for a concert at Fourwinds. We were just looking for a safe, quiet place to rest our heads afterwards. We were pleasanly surprised with so much more! The staff was very friendly. We didn't see a speck of dust or trash anywhere! It was only 5 minutes to the casino, so that was a bonus. To top off our stay, we had a great breakfast to send us on our way. My ONLY slight disappointment were the sheer curtains. We had a window right next to the canopy and the lights lit up the room. We're going to another show at the casino in the fall. See you then!
The front desk staff were very inexperienced! I had to ask for a few things and they didn’t follow up. It was not a good fit for a hotel of this caliber and they just seemed to be new or something else? Facilities were great but the check in front desk and evening clerk were below par in my view
The room was clean and breakfast was good. Service was prompt, friendly and professional. I would definitely stay here again. I can only imagine it's beautiful in the summer.
Melissa
Stayed 1 night in Jan 2024
Response from de on 1 Feb 2024
thank you
10/10 Excellent
kimberly
29 Jan 2024
Fast easy check in and check out
kimberly
Stayed 1 night in Jan 2024
Response from de on 29 Jan 2024
Thank you
2/10 Terrible
Franklin, SUWANEE
24 Jan 2024
Liked: Cleanliness
Franklin
Stayed 1 night in Jan 2024
Response from de on 25 Jan 2024
I am sorry for the issues you had while staying at our property
The property was off the main road and very quiet. The only traffic was people staying at the hotel. It was very clean and quiet inside as well. The staff was very pleasant and responsive
There was no Whirlpool as shown in the hotels pictures. It was disappointing as this was the reason I reserved a room here. Attached are photos of what is in the area now.
Paul
Stayed 1 night in Nov 2023
Response from de on 13 Nov 2023
On the Marriott website it states we do not have a spa.We are waiting for them to pull the pictures
I enjoyed the ease of pre-checking in where all I had to do was pick up the key cards. The clerk on duty was very nice and professional as she provided very helpful information.
The bathroom had hair lying on the floor and in the sink.
The room had a strong burning smell.
I called to clarify an extra charge that the hotel made to my card and they hung up on me twice.
Terrible customer service.
ELSA
Stayed 1 night in Oct 2023
Response from de on 11 Oct 2023
I am sorry for the issues, I will talk with the FD and the housekeeper that cleaned your room
This hotel must have been great once but it’s not kept tip top. We had no shower gel on the shower, tv didn’t work in the seating area but did work in the bed area. Breakfast wasn’t super and the people working were either dressed less than professional in housekeeping and wait staff where breakfast was served didn’t act like they wanted to be there. Kinda put us in a mood of less than. 🙁
Betty Lou
Stayed 1 night in Sep 2023
Response from de on 22 Sept 2023
Thank you for the feedback, I will talk with our breakfast team
Unfortunately the air conditioning was not working in any common areas for the entire stay. The desk staff never acknowledged us coming or going and were gruff when asked questions etc. No doubt the no air made for difficult working conditions. A few issues with door not locking as well!
Laura
Stayed 2 nights in Sep 2023
Response from de on 12 Sept 2023
I am sorry for the issues you encountered. We are addressing the AC issue and will check the door lock issue
The staff was rude. We were placed in the 1st floor handicap room right across from the ice machine, stairs and outside door. They were fully booked so we had no option to stay in that room. Getting a place to stay in this area is sometimes difficult and there were no other options to make different arrangements. I feel this facility uses this situation to book all of their rooms and not put consideration into the comfort of their customers.
Amy
Stayed 2 nights in Sep 2023
Response from de on 11 Sept 2023
I am sorry about the staff and I will talk with the front desk team
8/10 Good
Christine
Travelled with partner
5 Sept 2023
Liked: Cleanliness, staff & service
The hotel common area were very hot. Air mot working
When we arrived our bed was not freshly made.