Neustraßburg Holidays from £273

Everything was top tier. Even the swimming area was very clean, relaxing, pool temp was perfect. Highly recommend!

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

The location and views were incredible! Our room was lovely; very clean, comfortable and charming. and there was so much care and detail for our 5 year old: special sheep sheets, a kids dining set for breakfast- it really made her feel special. Breakfast was delicious, and the stocked fridge to purchase beer or wine was really nice in the evening after we put our little one to sleep - we had a beer on our balcony looking up at the castle and out to the river. We will definitely need to return!

Good breakfast but bathroom moldy.