Neudorf Ouest Holidays from £353

The room was very clean and the bed was comfortable. Check in is at 4pm which would have been fine however the hotel is completely closed before 4pm so we were left waiting around the town for a long time before we could get in to leave our luggage. The town itself was also mostly closed so it was difficult to find somewhere to wait for the hours until 4pm came (we had an early 9am flight so we wasted most of the day waiting to leave luggage) The bus comes once an hour The travel from Selestat train station to the hotel is only 10 minutes by car however none of the taxis we called wanted to do the journey and the bus times to Chatenois is far and few between and last busses are very early

Room was not made up for 3 people as booked. We had to go back down to reception to let them know (as there are no phones in the room). They did remedy this quickly. The room listing however stated a single bed and it was a sofa bed. The lights in the bathroom were very temperamental - one would go off sometimes and sometimes all the lights would turn off. The water also didn’t come out from the sink tap sometimes.

This is a lovely hotel that is clean and close to the sites of the city. You are within walking distance to the Petite France district which houses the cathedral, Christmas markets, shopping and many restaurants. We stayed in an apartment which was lovely, it was well appointed, clean and comfortable. The breakfast is a wonderful perk with generous offerings. We were, however; disappointed with the service we received. Upon arrival, we were made to wait some time and not given appropriate information for our stay including; check-out times, cleaning, the location of our apartment and assistance with our baggage even though we requested it. We were also given the keys to the wrong room and entered a room that was occupied. Our keys never worked throughout our entire stay and we had to get new ones every time we came and left which was quite inconvenient. We were told that we could not lock our room from the inside as this is why the keys were not working, which made us quite uncomfortable, We also requested cleaning and left our door sign out from 11am-11pm and our room was never cleaned. We really enjoyed the room and location of the hotel, but the service left something to be desired.

Wonderful experience. Beautiful property. Relaxing pool and sauna. Elisabeth took great care of us and welcomed us with champagne. Lovely people and great food! Could not have asked for more. Highly recommend this beautiful place.