Netherhampton Holidays from £127

Absolutely ideal

Everything worked out fine for our stay. WiFi was good and so was tv. Bed was comfortable and bathroom was clean with very efficient shower and lovely towels. Parking wasn’t a problem. 2 things that would be an improvement but in no way would stop me rebooking are if there was a bedside light and bigger teacups ie mugs.

Booked a deluxe room for 2 nights. Allocated a substandard room, needing refurbishment, tired with curtains hanging off poles, dark and dingy with broken tiles in the bathroom. Staff in denial initially, eventually moved into another much better standard of room. On our departure we had no hot water. Breakfast was a poor experience too with staff in addition not informing us that Breakfast started later on a Saturday. So no breakfast that day due to our departure time. However, we attended our Sister in law’s memorial gathering in the conservatory which was such a contrasting experience due to being in a lovely environment with views and access to the garden, over seen by an events organiser and staff dedicated to the occasion. On submitting my complaint it was handled badly with a delay to acknowledging it. As compensation we were offered 15% off either afternoon tea; use of the Spa or towards a further stay with no consideration that we live 300 miles away and certainly would not be travelling for a cup of tea or dip into the Spa.

Outside area was filthy. Garden full of weeds The wooden table was missing pieces. The gas barbecue was not there as advertised. Pictures make it look much nicer than it is. My family were very disappointed. They have an electric car charger which is very expensive also.