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"The staff was very nice, your breakfast is not that great,"

"Very helpful staff. Good location and clean rooms."

"Beautiful property. Restaurant staff not so helpful."

"Lobby is beautiful. Rooms are nice and modern but small. Staff are not very helpful nor friendly"

"Liked the gated site which was nice and secure We booked one night online and arrived a day early the reception staff managed to get us another room and not move rooms which was great Had dinner in the restaurant which was wholesame and good value Overall we liked our stay,minor complaint we had a disabled room with wet room shower which we didnt like Also bar a bit pricey Would stay again though if in area"

"Staff were fabulous! Always eager to help! Will definitely stay again!"

"In countless hotels I have stayed at over the past 20 years, of all price ranges, this one grabs the distinction of making it among the worst stays I have been. I even forgot it was possible to be that unprofessional. First, this is NOT a real hotel, it is a fake appartment complex, with 0 charm. You get none of the traditional hotels benefits: Your room won't be cleaned (only once a week, clean your own mess, wash your own things, expect none of the things you will use to be replenished, like just the shower soap or coffee pod), you will not have the possibility to have your own temperature, it is alledgedly at the will of the building landlord, so even if the temperature is about 80-85 degrees in your room, NO A/C, no air conditioning for the whole week. Try to sleep on a bumpy uneven mattress from one side to the other. Leave the window open to try to cool down the room at night, get eaten alive by mosquitos. Wake up in the morning at 7.30am to NO WATER! NO SHOWER possible... Before a full day with clients... Try to go to the front desk for a solution by suggesting using a room which checked out early (some floors still had some water), hear the manager Romuald (if that's his real name) almost insult you for daring to ask, and not being comprehensive enough... without any apologies. The only positives: the location, and the convenient underground paying parking. But, you can find plenty of better places around... Consider yourself warned."

"Tout était parfait. 1 seule nuit mais un réceptionniste très gentil, avenant qui du debut jusqu'à la fin de la réservation a été irréprochable."

"Sure Hotel Bordeaux-Lac is located in a modern, well-maintained, conveniently located, quiet building, within very easy walking distance of the tram line. Staff are welcoming and professional, and the breakfast is of a good standard. The price we paid represented very good value for money. Highly recommended. "