National Western Complex

We checked in after an exhausting day and were looking forward to getting some rest. When we first entered the room, there was an odd smell, which we initially attributed to the air conditioning being off and the room having been closed up. We turned on the AC and left for about two hours, expecting the room to be comfortable when we returned. Instead, it had only cooled to 74 degrees. We called the front desk and were told to raise the temperature setting, which didn’t make much sense and, unsurprisingly, didn’t solve the problem. Even after running all night, the room only cooled to 72 degrees. The room itself was attractive, but that really doesn’t matter when you can’t be comfortable in it. After a long, exhausting day, a cool, comfortable room and a good night’s sleep are basic expectations from a hotel. Unfortunately, that wasn’t our experience.

The rooms were clean. The breakfast was great, even though there was construction the people who had to get our car several times terrific super helpful.

This was a gorgeous hotel with rich history, well maintained, great location to walk downtown and great entertainment in the evening in the main foyer and bar. Rooms were spacious and clean.