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Hotel Costaustralis

Photo gallery for Hotel Costaustralis

Featured image
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
View from Room
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Hotel Costaustralis

Hotel Costaustralis

3.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Pedro Montt 262, Natales, Magallanes, 6160000

Explore the area

  • Popular LocationCostanera1 min walk
  • Popular LocationPuerto Natales Casino5 min walk
  • Popular LocationMuseo Histórico6 min walk
  • AirportPuerto Natales (PNT-Teniente J. Gallardo)9 min drive

Choose dates to view prices

About this area

Puerto Natales

Located in Natales, Hotel Costaustralis is in the city centre and on the boardwalk. The area's natural beauty can be seen at Cerro Dorotea and Mylodon Cave Natural Monument, while Costanera and Museo Histórico are cultural highlights. Discover the area's water adventures with nearby sailing, or enjoy the great outdoors with mountain biking, hiking/biking trails and ecotours.

What's nearby

  • Costanera - 1 min walk
  • Puerto Natales Casino - 5 min walk
  • Museo Histórico - 6 min walk
  • Plaza de Armas - 9 min walk
  • Mirador Cerro Dorotea - 16 min walk

Restaurants

  • Aluén - 4 min walk
  • Amerindia - 4 min walk
  • Aldea Restaurant - 4 min walk
  • Afrigonia - 5 min walk
  • Pizzeria La Guanaca - 5 min walk

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

About this property

Hotel Costaustralis

Boardwalk hotel with free breakfast and conference centre
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a conference centre, a coffee shop/café and a business centre. All 110 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include sitting areas, minibars and LCD TVs.
Hotel Costaustralis offers 110 forms of accommodation with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Natales hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop
  • 1 bar/lounge
  • Free daily reception
  • Room service available

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and Diners Club; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 82 out of 174 reviews
5 - Excellent 47%
Rating 4 - Good. 61 out of 174 reviews
4 - Good 35%
Rating 3 - Okay. 14 out of 174 reviews
3 - Okay 8%
Rating 2 - Poor. 9 out of 174 reviews
2 - Poor 5%
Rating 1 - Terrible. 8 out of 174 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.0/5

Staff & service

4.3/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
View
Stayed 3 nights in Nov 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2020

1/5 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
After 8 days of Long and hard O-Circuit trekking and came back to the Costaustrales where we stayed 2 previous nights before trekking and only found out they didnt have our reserved a room for us. They said they were over sold and offered to stay in another hotel near by. My reservation was paid in full 3 months ago and We even made sure about the third day coming back after trekking and confirmed. They kept saying there is no more room and offered us a lunchbox (lol). we had no choice but moved to another hotel they arranged. I m definitely making a formal complaint and dispute the charges.
Stayed 1 night in Feb 2020

2/5 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service
bad service
I asked the reception to wake me up and they did not They do not give you support
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020