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Altiplanico Puerto Natales

3.5 star property
Waterfront views captivate guests at this Puerto Natales retreat where the rooftop terrace offers a perfect vantage point to appreciate the natural surroundings

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Altiplanico Puerto Natales is a waterfront retreat with a scenic rooftop terrace and garden. Travelers enjoy in-room WiFi, convenient dry cleaning, and luggage storage. Previous visitors praise the helpful multilingual staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Bar
  • Laundry room

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room Standard

In-room safe, desk, free cots/infant beds, free WiFi

Double Room Standard

  • 322 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Standard

In-room safe, desk, free cots/infant beds, free WiFi

Double Room Standard

  • 322 sq ft
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room Standard

In-room safe, desk, free cots/infant beds, free WiFi

Triple Room Standard

  • 322 sq ft
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

A modern hotel room with a large bed, a view of the sea, and a wooden floor.

Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

A room with two beds, a red chair, a view of mountains, and wooden paneling on the wall.

Twin Room, 2 Single Beds

  • Ocean view
  • 323 sq ft
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

A room with two beds, a red chair, a view of mountains, and wooden paneling on the wall.

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 323 sq ft
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi
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About the area

Located in Natales, Altiplanico Puerto Natales is on the waterfront. The area's natural beauty can be seen at Última Esperanza Fjord and Cueva del Milodon, while Costanera and History Museum are cultural highlights. Visit our Puerto Natales travel guide
Map
Huerto Familiar 282, Natales, Magallanes, 6160000

What's nearby

  • A cave entrance with a view of trees and a pathway leading inside.
    Mylodon Cave Natural Monument
    28 min drive - 18.0 miles
  • Costanera
    2 min drive - 1.3 miles
  • Cueva del Milodon
    3 min drive - 1.5 miles
  • Puerto Natales Casino
    4 min drive - 2.0 miles
  • Plaza de Armas
    5 min drive - 2.2 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo)
    6 min drive

Restaurants

  • Mesita Grande
    4 min drive
  • El Asador Patagónico
    3 min drive
  • Santolla
    3 min drive
  • Restaurant Última Esperanza
    3 min drive
  • La Tapera
    4 min drive

About this property

Altiplanico Puerto Natales

  • Hotel on the waterfront
  • You can look forward to a rooftop terrace, a garden and dry cleaning/laundry services at Altiplanico Puerto Natales. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self-parking
    • Luggage storage, a gift shop and concierge services
    • Multilingual staff, smoke-free property and a front desk safe
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Free infant beds, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Altiplanico Puerto Natales pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altiplanico Puerto Natales?

Self-parking is free at this property.

What time is check-in at Altiplanico Puerto Natales?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altiplanico Puerto Natales?

Checkout is at 11 AM.

Where is Altiplanico Puerto Natales located?

Situated on the waterfront, this hotel is within 2 miles (3 km) of Última Esperanza Fjord, Costanera and Cueva del Milodon. Mirador Cerro Dorotea and Puerto Natales Casino are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Altiplanico Puerto Natales Reviews

9.4

Exceptional

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 152 out of 213 reviews
Rating 8 - Good. 47 out of 213 reviews
Rating 6 - Okay. 7 out of 213 reviews
Rating 4 - Poor. 4 out of 213 reviews
Rating 2 - Terrible. 3 out of 213 reviews

Reviews

Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and cozy stay, great breakfast.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible breakfast. This was our favorite hotel stay of our Patagonia trip. Very unique and cool experience styled hotel. We also had dinner at the hotel restaurant and it was very reasonable and great. Great view of the sea
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lives up to the description and pictures, and then some. An incredibly cool hotel built into the hill, with an excellent restaurant and all the little things done right. The hottub was an awesome reprieve after hiking and the staff very friendly and helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Thilak

Courteous and very friendly reception staff,
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great location, quiet and great staff.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! The views out the windows looked like paintings. Place was spotless with a cozy vibe. Breakfast was wonderful.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Eitan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent views from the rooms.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff went out of their way to make my stay fabulous. The rooms open up, looking out over the water so the view is gorgeous. The restaurant has great food and there is a private Jacuzzi. The hotel was a big part of a great trip.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place, good location, quiet, nice breakfast. The wifi is reallllly slow .. do not book here if you are planning to work remotely :)
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique, perfect for the location. Service and food were great.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 5 Day Stay

We stayed here for 5 days during our visit to Puerto Natales and absolutely loved it. The staff were all great, the food delicious, amazing views and great location. Very relaxing setting a close drive or 30 minute walk from town. Would definitely stay here again.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Quiet, friendly, unique
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Thierry

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and spacious, the view is beautiful overlooking the ocean and the staff is friendly and professional. It is a modern style hotel, everything is made of concrete that could be the reason the wi fi does not work well in the rooms but its fine in the lobby. would stay there again Thierry
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

amram

Liked: Amenities, property conditions & facilities
Great hotel, well located, cool concept, Margo at the front desk was super nice and helpful. Great dinner restaurant and generous breakfast. Highly recommended.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location with the view of the water is very relaxing. The little details like the heating rack for the towel are a nice touch. I would stay here again.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Puerto Natales

The hotel was an interesting design built into a hill side and very ecofriendly. The room was large and comfortable with a great view of the water. The staff was very friendly and helpful.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at Altiplanico. It is fantastic- great staff and rooms, nicely designed and thought out and the restaurant is excellent. Highly recommended.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A longer walk from the city center but we found it worth it. The place is beautiful and the staff is wonderful. The views! The views at breakfast were perfect. We hope we can return one day.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice eco friendly hotel. Spacious rooms and welcoming & friendly staff. Heated bathroom tiles are a nice touch.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Douglas

Great breakfast and pizza is superb. Very unique to allow all rooms to have a view
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this hotel! It was the perfect cozy stay for 3 of us girls traveling to Patagonia! The heated floors in the bathroom were a nice feature. The staff and front desk are so welcoming and go above and beyond for the guests. The restaurant had great food and even offered room service for the long days after we hiked. Overall loved this hotel and would highly recommend!
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay for 4 nights. The staff were wonderful, very informative front desk and great service at the bar and restaurant. We ate most nights here and had very good food. The place had a very homey feel, not overly large at all. The breakfast was very good and available as early as 6 am, which helped us as we had excursions planned that picked is up by 645 am. I'd return to this hotel again without hesitation.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Shakira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay here! The rooms were fantastic and with such a great feel and view. Heated floors in bathroom were wonderful! Breakfast was excellent- only issue was that WiFi was not working in the rooms. But with such wonderful views we didn’t mind too much.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed 2 nights at Altiplanico prior to our trip to Torres del Paine. The room was great, including a view of the sound, with heated bathroom floors and towel rack. Restaurant food was excellent, both for breakfast and dinner. A short but scenic walk to downtown Puerto Natales along the water. Highly recommended!
Stayed 2 nights in Mar 2024