Outdoor pool

Reviews of Holiday Inn Express & Suites Naples Downtown - 5th Avenue, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1003 reviews" "
Rating 8 - Good. 237 out of 1003 reviews" "
Rating 6 - Okay. 55 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. The only problem was trying to get towels and wash cloths from the housekeeper who did not speak or understand English. We tried to tell her when we'd be away from our room but she did not understand.
Stayed 2 nights in May 2024
Response from Frederick Sunde, Guest Services on 10 May 2024
Thank you for your visit! We are glad you enjoyed your stay. We apologize for the language barriers! Feel free to contact the Front Desk next time, and we will be sure to get your towels to you!

10/10 Excellent

peri

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight. Bed was really comfy!
Stayed 1 night in May 2024
Response from Frederick Sunde, Guest Services on 5 May 2024
Thank you for your visit! We are happy that you enjoyed our beds and our facilities! Our staff works very hard to make every visit comfortable! We hope you will be able to visit again soon!

8/10 Good

Morgan

Travelled with family and small children
Liked: Cleanliness, amenities
When checking in, the woman who was helping looked exhausted and not too friendly. But our room was nice, big for my family of 3. The bed was comfortable, the shower didn’t get too hot. The breakfast was average, I wish there was more options. Naples pier was about 8 minutes away which was great and it’s close to 5th Ave and Tin City. It was a good stay, convenient for what we needed.
Stayed 1 night in May 2024
Response from Frederick Sunde, Guest Services on 5 May 2024
Thank you for your visit! We appreciate your feedback. We apologize that your welcome was not up to our usual standards! We will do some re-training right away!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Frederick Sunde, Guest Services on 7 May 2024
Thank you for your visit. We are so happy that you enjoyed your stay with us! We appreciate your business. We hope you will be able to visit again very soon!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place to go and rest
Stayed 1 night in Apr 2024
Response from Frederick Sunde, Guest Services on 10 May 2024
Thank you for your visit with us! We are so glad you enjoyed your stay!. Our staff work very hard to make each visit comfortable! We hope you will be able to visit again soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frederick Sunde, Guest Services on 28 Apr 2024
Thank you for your recent visit! We appreciate your feedback! Our staff tries very hard to make every visit comfortable and memorable! We hope you will be able to visit again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frederick Sunde, Guest Services on 26 Apr 2024
Thank you for your visit with us! We appreciate your business and your feedback! We hope you will be able to visit with us again soon!

8/10 Good

Holly

Enjoyed my stay. Very friendly staff.
Stayed 5 nights in Apr 2024
Response from Frederick Sunde, Guest Services on 18 Apr 2024
Thank you for your visit with us in Naples! We are so glad you enjoyed your stay! We hope you will visit again soon!

10/10 Excellent

Anelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, spacious and very nice furnished. The staff was very friendly, helpful and professional, especially Frederick who is simply amazing. He did everything to make sure we all have a great experience. Thank you for everything!
Stayed 3 nights in Apr 2024
Response from Frederick Sunde, Guest Services on 17 Apr 2024
Thank you so much for your visit with us and your feedback! We appreciate it very much! We are so glad you enjoyed your stay! We hope you will be able to come back again very soon!

10/10 Excellent

Dairon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frederick Sunde, Guest Services on 17 Apr 2024
Thank you for your visit and your feedback. We appreciate it very much! Our staff work very hard to make every visit comfortable and enjoyable. We hope that you will be able to visit again soon!

10/10 Excellent

MARIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très très bien
Stayed 2 nights in Apr 2024
Response from Frederick Sunde, Guest Services on 6 Apr 2024
Merci pour votre visite. Nous sommes heureux que vous ayez passé une bonne visite. Nous espérons te revoir bientôt.

10/10 Excellent

laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Everyone was very friendly and willing to help. Easy drive to downtown Naples. TV had a lot of channels and was user friendly. Late checkout was not a problem.
Stayed 1 night in Mar 2024
Response from Frederick Sunde, Guest Services on 22 Mar 2024
Thank you so much for your recent visit! We were so happy to have you with us! We hope that you will be able to come back again very soon!

4/10 Poor

Jim

Stayed 1 night in Mar 2024
Response from Frederick Sunde, Guest Services on 5 Apr 2024
Thank you for visit. We apologize that your visit did not live up to your expectations, or to our usual standards. We are scheduled for a complete remodel later this year, so you will hopefully be able to enjoy the improvements on a future visit!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was exceptionally clean and sanitized. Pool experience was nice. Tiki Bar food was good. Beds were comfortable. Staff was friendly.
Stayed 5 nights in Mar 2024
Response from Frederick Sunde, Guest Services on 14 Mar 2024
Thank you so much for your visit! We enjoyed having you stay with us! We are so glad you enjoyed your stay. We hope you will be able to visit us again soon!

10/10 Excellent

Sandy

Stayed 5 nights in Feb 2024
Response from Frederick Sunde, Guest Services on 23 Mar 2024
Thank you for your visit with us in Naples! We are so glad you enjoyed your stay! We hope you will be able to visit again soon!

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Amenities
The reason I booked this hotel was basically claimed it had a tiki bar open daily. The tiki bar was open one day of my three day stay. As an older single traveler, I was excited about not having to leave the hotel if I didn’t want to because there would be food available. But with the tiki bar, not being open, they had no food available.
Stayed 3 nights in Feb 2024
Response from Frederick Sunde, Guest Services on 29 Feb 2024
Thank you for your visit with us! Unfortunately our Bartenders had some health problems, recently, so we were unable to open for a few days. The leg brace will be coming off in a few days!

10/10 Excellent

YAMIRLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frederick Sunde, Guest Services on 26 Feb 2024
Thank you for your visit and for your feedback! We appreciate your business. We hope that you will be able to visit with us again very soon!

2/10 Terrible

Thomas, Cary

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Frederick Sunde, Guest Services on 22 Mar 2024
Thank you for your recent visit. We are sorry that your visit did not live up to your expectations or our usual standards. We would appreciate any detailed feedback that you may have - so we can focus our improvements in those areas!

10/10 Excellent

Marinella

Stayed 3 nights in Feb 2024
Response from Frederick Sunde, Guest Services on 21 Mar 2024
Thank you for your visit! Our staff tries to make every visit comfortable and enjoyable for you! Hurry back and see us again soon!

10/10 Excellent

Jennifer, wrightstowh

Liked: Cleanliness, staff & service, property conditions & facilities
Tiki bar and pool area were clean and fun. Lots of room to sit and enjoy.
Stayed 2 nights in Feb 2024
Response from Frederick Sunde, Guest Services on 21 Feb 2024
Thank you for your visit and for your feedback! Our staff work very hard to make every visit enjoyable and comfortable. Our Pool and TIKI Bar are some of our most popular features, so we are glad you had a chance to enjoy them! We hope you will come again soon!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2024
Response from Frederick Sunde, Guest Services on 17 Feb 2024
Thank you for your visit with us. We are so glad you enjoyed your stay! Our staff work very hard to try and make every stay comfortable and enjoyable. We hope to see you again very soon!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, amenities
It was fine
Stayed 2 nights in Feb 2024
Response from Frederick Sunde, Guest Services on 14 Feb 2024
Thank you for your visit with us! We appreciate both your visit and your feedback! We work hard to repair and update based on responses from our guests!We hope you will visit again soon!

10/10 Excellent

Ramiro

Stayed 1 night in Feb 2024
Response from Frederick Sunde, Guest Services on 21 Mar 2024
Thank you for your visit and your feedback! We are happy that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice for an overnight stay
Stayed 1 night in Jan 2024
Response from Frederick Sunde, Guest Services on 6 Feb 2024
Thank you for your visit and your feedback. We are glad you enjoyed our convenient location, as well as our amenities. We look forward to seeing you again on a future visit!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is conveniently located to the famous 5th Avenue shopping/restaurant area. You won’t be disappointed!
Stayed 3 nights in Feb 2024
Response from Frederick Sunde, Guest Services on 6 Feb 2024
Thank you for your visit and for your valuable feedback! We are so glad you enjoyed our property and our convenient location to Downtown Naples! We hope you will be able to visit with us again soon!

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on a work trip and was very pleased with my experience. The front desk gave great recommendations for services I needed and were very friendly. Very comfortable room and bed, and continental breakfast was plentiful. Exceeded my expectations!
Stayed 3 nights in Jan 2024
Response from Frederick Sunde, Guest Services on 30 Jan 2024
Thank you for your visit with us and for your valuable feedback! We are so glad you enjoyed your visit and our facilities! We hope that you will be able to visit with us again very soon!

8/10 Good

Estella

Liked: Cleanliness, staff & service, property conditions & facilities
Great Breakfast for the type of hotel
Stayed 2 nights in Jan 2024
Response from Frederick Sunde, Guest Services on 26 Jan 2024
Thank you for your visit and for your valuable feedback. We are so glad you enjoyed our breakfast selections. Our staff works very hard on our breakfast program! We hope that you will be able to visit with us again soon!

6/10 Okay

jose Guillermo

Liked: Staff & service
Not price value
No well maintained ac too noisy Breakfast is good, location is excellent
Stayed 1 night in Jan 2024
Response from Frederick Sunde, Guest Services on 24 Jan 2024
Thank you for your recent visit. We are sorry our A/C units were loud for you!. Unfortunately, we need them for our Florida heat. We are glad that you enjoyed our breakfast and our location here in Naples, Florida. We are scheduled for a remodel next year. We hope to have quieter A/C units after that!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained.
Stayed 6 nights in Dec 2023
Response from Frederick Sunde, Guest Services on 9 Jan 2024
Thank you for your recent visit with us! We are glad that you enjoyed your stay and our facilities. We hope that you will be able to visit with us again soon!

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Frederick Sunde, Guest Services on 6 Jan 2024
Thank you so much for your feedback! We are so happy that you enjoyed your stay with us! We try to make every stay comfortable for our guests! We hope you will be able to visit with us again soon!

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities
Check in person was not particularly friendly or knowledgeable about dining in the area. Breakfast area was not kept up during breakfast hours and food was not always stocked. Rooms were clean.
Stayed 3 nights in Dec 2023
Response from Frederick Sunde, Guest Services on 27 Dec 2023
Thank you for your valuable feedback. We are sorry your visit did not meet our usual standards. We are re-organizing our training program to make improvements immediately. We are glad you enjoyed our clean rooms! Our housekeepers are very proud of their work with us!

2/10 Terrible

Betty

Stayed 1 night in Dec 2023
Response from Frederick Sunde, Guest Services on 29 Dec 2023
Thank you for your recent visit with us. We are sorry your visit did not meet your expectations or our usual standards. We are scheduled for a complete remodel next year. We hope that you will visit again after that to enjoy our improved facilities. Thank you for your valuable feedback!

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and clean.
Stayed 2 nights in Dec 2023
Response from Frederick Sunde, Guest Services on 22 Dec 2023
Thank you so much for your visit! We are glad you enjoyed your stay with us! We hope that you will be able to visit again soon!

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property close for walking to Tin City, only one door on and out of hotel, no sidewalk from side parki g lot. Eggs at breakfest and bacon gross and greasy mess. Eggs cold
Stayed 3 nights in Dec 2023
Response from Frederick Sunde, Guest Services on 21 Dec 2023
Thank you for your feedback. We are scheduled for a complete remodel next year. We will definitely review the doors and sidewalks at that time! We apologize that the breakfast was not up to our usual standards during your visit. We are updating our systems and methods in our kitchen to improve the breakfast as soon as possible!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Frederick Sunde, Guest Services on 21 Dec 2023
Thank you so much for your recent visit. We are glad that you enjoyed your stay with us. We hope that you will be able to visit with us again soon!

8/10 Good

Sanda, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services, Holiday Inn Express & Suites on 5 Dec 2023
Thank you for your visit with us in Naples, Florida. We are so glad that you enjoyed your stay! We hope that you will visit with us again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, room comfort
It's a wonderful hotel and stay there every time i'm in town
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express & Suites Guest Services on 21 Nov 2023
Thank you for visiting with us! We are so glad you had a great visit with. We are looking forward to your next visit!

10/10 Excellent

A Masone

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Guest Services on 21 Nov 2023
Thank you for your positive review. We are so glad you had a great stay. Please come and visit again soon!

10/10 Excellent

Armando

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was great
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Guest Services on 18 Nov 2023
Thank you for your visit. We are glad you had a great stay. We hope you can visit again soon!

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and convenient to the city
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Guest Services on 14 Nov 2023
Thank you so much for your kind words. Our staff works hard to make every stay comfortable. We look forward to your next visit!

2/10 Terrible

monica

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Guest Services on 14 Nov 2023
We are so sorry we were not able to meet your expectations on your recent visit. We apologize that there was a youth soccer tournament here during your visit.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a free amazing breakfast for guests. You could eat inside or out by the pool. Rooms were neat and clean. There was also an Olive Garden right next door. Would highly recommend
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express Customer Service on 9 Nov 2023
Thank you for your visit with us. We are so glad you had a good time. Please hurry back soon!

10/10 Excellent

Otto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Customer Service on 9 Nov 2023
We appreciate your positive review. Come back and visit with us any time!

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Naples
I was impressed with both the hotel’s location and how new/well designed it was. Well decorated and very comfortable
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Customer Service on 9 Nov 2023
Thank you for your kind words. We do our best to be your home away from home. We're looking forward to your next visit!

10/10 Excellent

Rachelle

Stayed 3 nights in Sep 2023
Response from Holiday Inn Express Customer Service on 9 Nov 2023
Thank you for your positive review. We try our best every day!

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned on thursday Oct 6th.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express Customer Service on 9 Nov 2023
So sorry for the inconvenience. We try our best. Give us a chance again, and we will do better for you!

10/10 Excellent

Charles

Travelled with partner
A cute little gem hidden away in Naples
Stayed 2 nights in Oct 2023
Response from Meilyn M on 6 Oct 2023
We really appreciated your feedback.!!Thank you for your stay!!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Sep 2023
Response from Meilyn M on 6 Oct 2023
We really appreciated your feedback.!!Thank you for your stay!!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat Good for a short stay
Stayed 1 night in Sep 2023
Response from Meilyn M on 6 Oct 2023
We really appreciated your feedback.!!Thank you for your stay!!

8/10 Good

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Meilyn M on 6 Oct 2023
Thanks for your stay!!