4.3/5 Excellent! (175 reviews)
The first thing to know about the Golden Tulip is that there are NO "Cityview" rooms! They have a 5 foot high opaque sheeting that blocks all but a "skyview".
If I had known that I would never have paid $80 for a slightly larger room with no view! Look closely at the main, but only picture looking out, and you can see the sheeting. When asked, the hotel said a guest complained because they thought they saw a drone. Well, that's improbable, maybe have a few rooms that block the view if that's a concern, but not all rooms. Or change the description to Skyview rather than be deceptive.
Also, look carefully at the 5 star reviews and how almost all are comments about the gym trainer, who obviously asks them to make comments. The room is modern w/nice furniture but mine had an iron burn in the middle of the carpet. The shower floor is very slippery, so watch out.
Reception desk was not particularly welcoming, just handed me the key. No offer of bag help. Airport transfers are noted as available, but first they wanted $40 from Wilson and I negotiated it to $30.
The breakfast servers were excellent and the choices pretty good. The dinner staff was barely passable, with so-so English in a town everyone speaks English. The swimming pool water was frigid, but the rooftop view is very good!
Location is in the Westlands suburb, with the National History museum just at the end of the street, 4 blocks down. I can't compare to other Nairobi hotels, as this is the my first one.
Reviewed on 19 Jan 2022