Title: The Royal Snail Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Royal Snail Art Deco hotel with full-service spa and fitness centre ## Photo gallery for The Royal Snail ![Outdoor pool - The Royal Snail (Namur)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/25e32a19.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - The Royal Snail (Namur)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/2bf5f212.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - The Royal Snail (Namur)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/5e2c23b3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (EUR 20 per person) - The Royal Snail (Namur)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/57421c54.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - The Royal Snail (Namur)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/4d6c3cd7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Terra Nova and Castle of Namur, The Royal Snail provides a terrace, a garden and a library. Active travellers can enjoy Pilates, cycling and fitness classes at this hotel. Indulge in hydrotherapy, a body wrap and a manicure/pedicure at the on-site spa. The on-site restaurant, Agathopede, offers lunch, dinner and a poolside location. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. ## Reviews 8.6 Excellent ## Popular amenities - Bar - Breakfast available - Spa - Parking available - Pool - Gym ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 7 of 7 rooms ### View all photos for Single Room ![Single Room | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/b0916c6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 10.0 Exceptional 1 review ### Highlights Balcony Garden Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Fridge - Sleeps 1 - 1 Single Bed ### View all photos for Standard Room (Pool side) ![Standard Room (Pool side) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/7337ce00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Pool side) 9.6 Exceptional 8 reviews ### Highlights Balcony Garden Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Fridge - 215 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Room (River side) ![Deluxe Room (River side) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/c3cfb69e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (River side) 7.8 Good 10 reviews ### Highlights Garden Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Fridge LCD TV - 258 sq ft - River view - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Room (Pool side) ![Deluxe Room (Pool side) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/03e672ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Pool side) 10.0 Exceptional 1 review ### Highlights Garden Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Fridge LCD TV - 237 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Superior Room (Garden side) ![Superior Room (Garden side) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/60f0911f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Garden side) 8.0 Very good 1 review ### Highlights Furnished patio Garden Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Fridge - 269 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite ![Junior Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/dc25fbde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Furnished patio Garden Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available - 366 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/df9ae423.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Garden Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Fridge LCD TV - 194 sq ft - River view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNamur-Hotels-The-Royal-Snail.h6107969.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNamur-Hotels-The-Royal-Snail.h6107969.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.45579%2C4.86208&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lWNxS-NnKOKNyGN4BMQs1jazU5o=) Avenue de la Plante 23, Namur, 5000 #### What's nearby - Grand Casino de Namur \- 2 min walk \- 0.1 miles - Terra Nova \- 6 min walk \- 0.4 miles - Castle of Namur \- 7 min walk \- 0.4 miles - Felicien Rops Museum \- 12 min walk \- 0.7 miles - Place d'Armes \- 12 min walk \- 0.7 miles #### Getting around - Jambes Station - 17 min walk - Charleroi (CRL-Brussels South Charleroi) - 37 min drive #### Restaurants - ‪Circus Casino Resort - ‬2 min walk - ‪Le Panorama - ‬9 min walk - ‪Schtouff - ‬7 min walk - ‪La Carte Du Roi - ‬10 min walk - ‪Le Château de Namur - ‬14 min walk ## About this property ### The Royal Snail Luxury hotel near Castle of Namur Located close to Terra Nova and Felicien Rops Museum, The Royal Snail provides a terrace, a garden and a library. Adventurous travellers may like the Pilates, cycling and fitness classes at this hotel. Indulge in hydrotherapy, a body wrap and a manicure/pedicure at the on-site spa. The on-site restaurant, Agathopede, offers lunch, dinner and a poolside location. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Continental breakfast (surcharge), bike hire and valet parking (surcharge) - A round-trip airport shuttle (surcharge), concierge services and a front desk safe - Meeting rooms, massage treatment rooms and smoke-free property Room features All guest rooms are individually furnished, and feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning. Other amenities include: - Down duvets and rollaway/extra beds (surcharge) - Rainfall showers, designer toiletries and hairdryers - 40-inch LCD TVs with satellite channels - Private gardens, fridges and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/65200/65136/64e97d1d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Namur Hotel Namur - Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 255 reviews £91 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=65136&PinnedHotelID=65136&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/880000/879300/879296/e4430759.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Namur Centre Namur - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 58 reviews £68 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=879296&PinnedHotelID=879296&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/3000000/2940000/2933000/2932937/d1f5c6d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Château de Namur Namur - 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Free WiFi - Air conditioning 9.2 Wonderful 61 reviews £92 includes taxes & fees 1 Jan - 2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=74750030&PinnedHotelID=74750030&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Valet parking on site (EUR 15 per night) ### Food and drink - Continental breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11 AM on weekends; EUR 20 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Agathopede ### Things to do - Bicycle rentals - Fitness classes - Full-service spa - Gym - Library - Outdoor pool - Pilates classes - Sauna - Steam room ### Family friendly - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - On the riverwalk - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Grab bar near toilet - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 3 floors - 4 buildings - Art Deco architecture - Banquet hall - Built in 2013 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 40-inch smart TV with satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free weekday newspapers - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: EUR 50 ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 30.0 per night. Cots (infant beds) are available for EUR 15.0 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 100.00 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately EUR 20 per person - Airport shuttle fee: EUR 95 per vehicle (one way) - Valet parking fee: EUR 15 per night - Late check-out fee: EUR 50 (subject to availability) - Crib (infant bed) fee: EUR 15.0 per night - Rollaway bed fee: EUR 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This hotel is rated 4 star Superior. ### Property is also known as Royal Snail Royal Snail Hotel Royal Snail Hotel Namur Royal Snail Namur Snail Hotel The Royal Snail Hotel The Royal Snail Hotel The Royal Snail Namur The Royal Snail Hotel Namur ## Frequently asked questions ### Does The Royal Snail have a pool? ### Is The Royal Snail pet-friendly? ### How much is parking at The Royal Snail? ### What time is check-in at The Royal Snail? ### What time is check-out at The Royal Snail? ### Does The Royal Snail provide a shuttle to the airport? ### Where is The Royal Snail located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Royal Snail Reviews ## Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 216 8 - Good 165 6 - Okay 47 4 - Poor 15 2 - Terrible 6 ### 9.0/10 Cleanliness ### 8.8/10 Staff & service ### 9.0/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ## Reviews ### 8/10 Good #### Kunal 24 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Summer break in Namur Good rooms, friendly staff, nice breakfast, great location! ##### Kunal Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Joanne 5 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location for The Flow, at 15 minutes walk away. Comfortable hotel with character and the staff were delightful. Good value for money. ##### Joanne Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ken 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great fond6 What a find! Lovely, quirky place with enthusiastic staff. Some parking right there and big underground carpark with EV chargers not too far away. Right on the river with good access I to town. But we were too tired to leave the building for dinner, and that was great. Superb good choices and every tasted fantastic. Even if you weren't staying here, a great place for a quiet informal.meal. ##### Ken Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Xavier 19 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a very nice and cosy boutique hôtel close the city center, at the bottom of the famous Citadelle. Rooms are very comfortable (decoration style is bold… you like it or not) and the real cherry on the cake is an excellent and affordable restaurant on site. Staff is super friendly and helpful. It was not my first time there and it won’t be the last. ##### Xavier Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Renato 15 Jun 2025 Excellent ##### Renato Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Nigel 24 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of my favourite hotels that I stay in ##### Nigel Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Steven 19 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The bed was super comfortable, although room was a little on the small side it was very well appointed ##### Steven Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Matthew 19 Jul 2024 Liked: Staff & service, amenities, property conditions & facilities Great staff! ##### Matthew Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Andrea 9 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is very nice, rooms are large and nicely decorated. Amenities are lovely. ##### Andrea ### 10/10 Excellent #### Hamid 29 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Locatie perfect, nette hotel. ##### Hamid Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Xavier 22 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a very nice boutique hotel in Namur (probably unique as far as I know). The restaurant is excellent. Only the breakfast could be improved. But overall, a really pleasant stay. ##### Xavier Stayed 1 night in Apr 2024 ### 10/10 Excellent #### andrea 4 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### perfect very cozy hotel, rooms are big, very clean and the employees are all nice and kind ##### andrea Stayed 2 nights in Nov 2023 ### 4/10 Poor #### emile 23 Mar 2025 The shower was cold as the boiler broke down. Reception said it was fixed and would work again which wasn't the case. ##### emile Stayed 1 night in Mar 2025 ### 8/10 Good #### Franky 7 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Top Super enkel parking probleem ##### Franky Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Michael 9 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fun place to spend a few nights when visiting Namur. The air-conditioning was great in the hot July weather when I visited and my little balcony, which I was not expecting, was a treat. I often travel solo and take Expedia's recommendation of the suitable room for solo travellers. My room had a single bed which had a comfortable mattress but was a bit on the small side for a 6ft2 man! ##### Michael Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Helen 5 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Royal Snail is a great boutique hotel on the outskirts of town but very walkable. Free parking outside the property. Rooms were spacious and all staff were happy to help. Breakfast was good - only cold buffet on display however hot items could be made on request which was great as they were fresh! I really appreciated the omelette and bacon which was cooked for me! Restaurant was lovely with great food. It was busy with few staff however we never felt like we were neglected and they made sure we had everything we needed. Good selection of wines and specialist gin with many tonic options. The spa is quite pricey but beautiful, very small but a high standard - treatments need to be booked in advance as external staff cons to do these. The gym is small and functional (TV was missing from wall when we were there). The pool is really tiny - it’s a plunge pool more for decoration - would be great to have some big fish in it as not really a functional pool! The bedrooms are nice with the best mini bar I’ve had for years! Huge super king bed. Beware that some bedrooms have only a glass screen between the bedroom and bathroom with no privacy screen! Ours had a separate bathroom which was fine (6th floor). The TV really needs upgraded in the room - specified SMART TV but wasn’t - usually freebies channels only, no internet to cast devices or watch Netflix etc. I would highly recommend this hotel and definitely return! ![](https://a.travel-assets.com/ugc/hotel-reviews/52e70cf0-eb57-4504-b4a3-0cd6dd1a7eb2-1754422576939.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5905e466-af5c-42f8-a9e6-1a5478051570-1754422576866.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac63d046-4be7-4fbd-ab0d-bbca8757bcb6-1754422576406.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helen Stayed 1 night in Aug 2025 ### 6/10 Okay #### grant 16 Aug 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### general we have stayed in this hotel many times in the past but sadly now needs a good clean and update. expensive breakfast ##### grant Stayed 1 night in Aug 2022 ### 6/10 Okay #### Christine 5 Sept 2024 Liked: Staff & service Disliked: Cleanliness The air conditioning- if there was any- was certainly not working. It was very hot and the room never cooled down. The first thing I check when I travel abroad is to be sure the facility has air conditioning. I feel it was false advertising to say this property had air conditioning. The room was musty. ##### Christine Stayed 3 nights in Aug 2024 ### 4/10 Poor #### Verified traveller 29 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A bad experience Noisy (the hotel provides ear plugs) & smelly bedding. Overall, a bad experience, with features listed on the website and that cost in fact a fortune ! As a frequent traveller, I think that it does not deserve 4 stars. ##### Verified traveller Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Verified traveller 26 Aug 2024 Disliked: Staff & service, property conditions & facilities, room comfort #### Beware of fraudulent exit charges in this hotel I asked to do laundry in their own in-house machine and staff agreed to it. I Dropped off my laundry and the hotel manager noticed it and told reception that the machine in question is not for washing customers' laundry, even though laundry room's marked as hotel properties @hotels.com website. The manager decided on his own, without asking us anything, to use them their external premium laundry service, which is available to use using separate order sheet in the room that must be filled out if it is used. When I later picked up the laundry, they told the cost was exactly the same as room hold. I never got any kind of receipt for the service either. I called hotels.com and they found this weird. Upon exit they told us to pay voluntarily smaller amount or they'll double charge the room hold using Hotels.com "no show" hold from my credit card. They did the fraudulent charge and I had to close my credit card in order to do the chargeback claim. The credit card company paid me back the amount and hotel is now in hot water with the credit card company due to fraudulent charge. I would avoid this hotel as the manager engineers services you did not order and does not give receipt for it and ultimately tries to trick you paying smaller amount which you cannot chargeback if you've voluntarily paid with PIN if you fall into his tricks. If you sort ratings starting from the worst, you can see the manager is very rude and calls bad ratings liars. They're not. Room was also loud. ##### Verified traveller Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Christoph 7 Dec 2025 Liked: Cleanliness Die Bilder der Buchung haben nicht zu der Realität gepasst. War in Ordnung, aber wenn man gerade wegen der freistehenden Badewanne ein Zimmer bucht und man eine 08/15 Badewanne bekommt, ist das enttäuschend. ##### Christoph Stayed 2 nights in Dec 2025 ### 4/10 Poor #### Ann 25 Sept 2025 Disliked: Cleanliness, staff & service Mooi hotel maar het was niet zo proper. Het was ook een probleem omdat we buiten wilden ontbijten. De deluxe kamer was zijn 140 euro niet waard en voor het ontbijt moest je nog eens 20 euro pp bijbetalen. Het vertrek was ook niet zoals het hoort. Koud en kil... ##### Ann Stayed 1 night in Sep 2025 ### 6/10 Okay #### Bea 9 Sept 2025 zwembad minimaal ##### Bea Stayed 2 nights in Aug 2025 ### 6/10 Okay #### stéphane 7 Aug 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Très moyen au niveau du service pour un 5 étoiles En relais de spa en Belgique ##### stéphane Stayed 1 night in Jul 2025 ### 8/10 Good #### Astrid 11 Jul 2025 Liked: Cleanliness, property conditions & facilities Ansprechende Unterkunft mit schönem Außenbereich! ##### Astrid Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Van der Valk Hotel Gent](https://www.expedia.co.uk/Ghent-Hotels-Van-Der-Valk-Hotel-Gent.h65238275.Hotel-Information) > > [Dolce by Wyndham La Hulpe Brussels](https://www.expedia.co.uk/Brussels-Hotels-Dolce-By-Wyndham-La-Hulpe-Brussels.h1588367.Hotel-Information) > > [Beach Resorts & Hotels in Málaga](https://www.expedia.co.uk/Malaga-Hotels-Beach-Hotels.0-0-d312-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Spend the night in a private spa for couples with sauna hammam jaccuzi](https://www.expedia.co.uk/Mouscron-Hotels-Spend-The-Night-In-A-Private-Spa-For-Couples-With-Sauna-Hammam-Jaccuzi.h37027293.Hotel-Information) > > [Grange Clarendon](https://www.expedia.co.uk/London-Hotels-Grange-Clarendon.h1436967.Hotel-Information) > > [Hotel Pace](https://www.expedia.co.uk/Sirmione-Hotels-Hotel-Pace.h20095831.Hotel-Information) > > [Residence Inn by Marriott Ghent](https://www.expedia.co.uk/Ghent-Hotels-Residence-Inn-By-Marriott-Ghent.h39575574.Hotel-Information) > > [ibis budget Gent Centrum Dampoort](https://www.expedia.co.uk/Ghent-Hotels-Ibis-Budget-Gent-Centrum-Dampoort.h19471161.Hotel-Information) > > [Park Inn by Radisson Liege Airport](https://www.expedia.co.uk/Grace-Hollogne-Hotels-Park-Inn-By-Radisson-Liege-Airport.h1631420.Hotel-Information) > > [Hotel Alize Mouscron](https://www.expedia.co.uk/Mouscron-Hotels-Hotel-Alize-Mouscron.h1497968.Hotel-Information) > > [Hotels with Balcony in England](https://www.expedia.co.uk/Destinations-In-England-Hotels-With-Balcony.0-0-d11218-tHotelswithBalcony.Hotel-Filter-Destinations) > > [Novotel Ieper Centrum Flanders Fields](https://www.expedia.co.uk/Ypres-Hotels-Novotel-Ieper-Centrum-Flanders-Fields.h797274.Hotel-Information) > > [Cheap Hotels in Dubrovnik Old Town](https://www.expedia.co.uk/Dubrovnik-Old-Town-Dubrovnik-Hotels-Budget-Hotels.0-n6144439-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotel Sunparks Kempense Meren](https://www.expedia.co.uk/Mol-Hotels-Hotel-Sunparks-Kempense-Meren.h31827336.Hotel-Information) > > [Hotels near Siwa Oasis](https://www.expedia.co.uk/Siwa-Oasis-Hotels.0-l6112294-0.Travel-Guide-Filter-Hotels) > > [Caravan Parks Cardiff](https://www.expedia.co.uk/Cardiff-Caravan-Parks.d6054272-aaCaravanParks.Travel-Guide-Accommodation) > > [Hotel De Vossemeren by Center Parcs](https://www.expedia.co.uk/Lommel-Hotels-Hotel-De-Vossemeren-By-Center-Parcs.h31727256.Hotel-Information) > > [ibis Liège Centre Opéra](https://www.expedia.co.uk/Liege-Hotels-Ibis-Liege-Centre-Opera.h182002.Hotel-Information) > > [ibis Styles La Louvière](https://www.expedia.co.uk/La-Louviere-Hotels-Ibis-Styles-La-Louviere.h5485030.Hotel-Information) > > [Cheap Hotels in Falmouth](https://www.expedia.co.uk/Falmouth-Hotels-Budget-Hotels.0-0-d4634-tBudgetHotels.Travel-Guide-Filter-Hotels) ### Flights > [Flights from London (LHR) to Mangaluru (IXE)](https://www.expedia.co.uk/lp/flights/lhr/ixe/london-to-mangalore) > > [Flights from Crumlin (BFS) to Sant Josep de sa Talaia (IBZ)](https://www.expedia.co.uk/lp/flights/bfs/ibz/belfast-to-ibiza) ### Cars ### Packages ### General > [Visit Panama City](https://www.expedia.co.uk/Panama-City.dx2897) > > [Visit O Grove](https://www.expedia.co.uk/O-Grove.dx6034704) > > [Visit Bristol](https://www.expedia.co.uk/Bristol.dx688)