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Reviews of Baybrook Motor Inn & Apartments

3.5 out of 5
Baybrook Motor Inn & Apartments
147-151 Maitland Street, Muswellbrook, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 161 reviews" "
Rating 8 - Good. 57 out of 161 reviews" "
Rating 6 - Okay. 23 out of 161 reviews" "
Rating 4 - Poor. 8 out of 161 reviews" "
Rating 2 - Terrible. 4 out of 161 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Stayed 1 night in Jan 2024

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible experience. Rooms are old, dated and in desperate need of renovation. Bathroom looked dirty. Not enough pillows. Someone used internal phones to ring our room at 11pm snd 5am (feel it was a wake up call that had not been deactivated). Electric blanket on bed when it was 33 degrees outside. Don’t stay here. Staff was not helpful when we complained.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from waza on 27 Nov 2023
thanks for your feedback

6/10 Okay

Sandra

Travelled with family
Pool not operational
Stayed 1 night in Oct 2023
Response from waza on 27 Nov 2023
Sorry for inconvenience, It's all fixed up . Hope you like if stay next time .

8/10 Good

Garry

Stayed 1 night in Aug 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay as only one night this time the room, service were fine. I do think the maintenance of the gardens and pool area could be a lot better. It has been a few months since my last visit and I don’t think the weeding has been done in months. Also flowers may help. But I will still continue to stay each time I’m in town. Thank you.
Stayed 1 night in Aug 2023

4/10 Poor

Rio

Disliked: Cleanliness, staff & service, property conditions & facilities
Not maintained.
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Could not fault the staff, very attentive and prompt to our 2 requests. Beds super comfortable, we had an apartment and living space was fabulous, clean and comfortable couch, lovely dining table, lovely hardwood flooring. Bathroom recently renovated. A few more renovations and it would be perfect. Kitchen needed some updating and repairs, but the bathroom towel rail was replaced during our stay so management are responsive. The older A/C was a bit noisy, but it kept me warm. Overall there are some improvements required but with responsive staff and management I’d say the work required will happen.
Stayed 2 nights in May 2023

6/10 Okay

Wayne

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are a good size & clean, soft bed. Check in times are stated so receiving a phone call 30 mins after check in time started to ask where I was confused me. I was staying a few days, all good, but the day before check out I received another phone call to ask if I’m checking out & what time.. really not needed & interfered with my personal time with my family.
Stayed 5 nights in Dec 2022

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air-conditioner didn't work. Just blew warm air. Road noice loud. Bathroom had an odour.
Stayed 1 night in Nov 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was fine though you had to drive to find some where to eat. The room was neat and tidy though did smell strongly of bleach. On arrival around 3pm office was closed and we were required to ring for service. Someone came out gave us a key said what room we were in and left. No small talk at all. No other contact was made.
Stayed 2 nights in Sep 2022

6/10 Okay

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Expected much better
A 4-night (3 days) stay. Regrettably the room was not adequately serviced and provisioned on 2 of those days, despite informing the manager on the first day. He seemed to want to avoid responsibility by blaming his cleaners.
Stayed 4 nights in Sep 2022

10/10 Excellent

Jo

Stayed 1 night in Aug 2022

10/10 Excellent

Kathryn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy with basic facilities. Looks like they cater for longer visits because there was a washing machine, dryer, dishwasher and large fridge. Jo was very helpful and friendly. We would definitely stay again
Stayed 2 nights in Aug 2022

6/10 Okay

Michael

Business traveller
Disliked: Staff & service
Stayed 1 night in Jul 2022

8/10 Good

Jade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, nice modernised rooms. Reasonably priced. Only downside was bed was a bit too firm and entry was hard to see until a bit too late.
Stayed 3 nights in Jul 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 3-bed room at the back, furthest away from the road, so heard little or no noise from that quarter. The room was spotless, the bed comfortable, and the shower water pressure was idyllic. Staff were very friendly and efficient. We had undercover parking, so were able to unload and reload the car without getting wet.
Stayed 1 night in Jul 2022

10/10 Excellent

Diana

Stayed 1 night in Jun 2022

8/10 Good

Kathleen

Stayed 1 night in Jun 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Staff were excellent, amenities (BBQ area) Was fantastic. The fella who was running it was brilliant. We had no salt for the BBQ and he was so generous giving us some. Was always working, I'd see him about her property at 7.30pm and early again the next morning. It was reflected in the property. Would definitely return here.
Stayed 2 nights in Jun 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Roomy motel room, with good bench space in both the ensuite and bedroom. Good supply of power points in both locations. Wi-fi worked well. Adequate lighting. Heater worked. Plenty of hanging places in the bathroom. Nice shower. The only negative was that the fridge’s freezer was frosted up, not allowing me to put all I wanted to into it. I would stay there again and recommend this motel.
Stayed 1 night in Jun 2022

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service Excellent. Rooms very clean and comfortable. Always a pleasure to stay there
Stayed 1 night in May 2022

4/10 Poor

De-Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Given that this was rated as a 4.2 / 5 I was very disappointed in the cleanliness, the fixtures and the bedding. Our bedspreads had stains, the floor was dirt, not all the lights worked in the room and the bedside tables were uneven. It certainly didn’t mean my expectation of a high rating place to stay. It meet our needs, however it fell well below par.
Stayed 1 night in Apr 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll positioned for our stay
Stayed 1 night in Apr 2022

8/10 Good

alan

Liked: Amenities, property conditions & facilities
Just an average motel, on the edge of town.
Stayed 1 night in Apr 2022

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service
Comfortable & appropriately located for a round of golf.
Stayed 1 night in Apr 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, convenient location for a stay in Muswellbrook
Stayed 1 night in Mar 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. Easy to book . Clean. Good amenities
Stayed 1 night in Mar 2022

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets ripped Yard was very untidy Lights flicked
Stayed 2 nights in Feb 2022

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable room
Stayed 2 nights in Dec 2021

6/10 Okay

Stephanie

Not great.
Not a great stay. Waited for manager to appear. I had previously paid but he didn’t realise that. Then after we had moved into the room, manager rang me while I was out at dinner to ask when we were arriving! Found leftovers from previous guests in the fridge. Yuck! Attempted to call manager to ask for wifi password but there was no phone pickup. Next morning in the attempt to check out, manager had not arrived at the property by checkout time so we tried to phone. No response to several phone calls so we locked the key in the room since there was no box to leave the key in. Received a call an hour after we left responding to our earlier phone call. This was about the slackest motel management we have ever encountered. Don’t know what was going on there, but I would not return to this place
Stayed 1 night in Nov 2021

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Road Trip
Nice quite room
Stayed 1 night in Nov 2021

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and comfortable, but could do with some minor maintenance fixes
Stayed 3 nights in May 2021

4/10 Poor

amalia jesica

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very basic accommodation. It was relatively clean and receptionist very friendly. Room was on the mean rd side and extremely noisy. I had an online meeting and I had to be in silence as it was impossible to have a normal conversation because of the noise.
Stayed 1 night in May 2021

4/10 Poor

Aaron

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very dated and run down. Over priced. I use to stay here years ago whiles working in Muswellbrook, it’s still the same.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and comfortable
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2021

6/10 Okay

Alan

Disliked: Cleanliness, property conditions & facilities
Somewhere to park your head
The room was a bit dated. It seems well frequented by FIFO type mine workers who leave for work EARLY. The ash tray outside our room didn't look as if it had been cleaned in quite a while and the bottle top left on the window cill by a previous guess suggested the cleaning is not a priority here.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

6/10 Okay

Jeanette

Liked: Cleanliness, staff & service, room comfort
Okay for the money
The room was a reasonable size however the bathroom is rather small and the doorway is badly positioned. The previous renovations are starting to show their age. All in all it is adequate for the money.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Appreciated being upgraded to a quieter and larger apartment as traffic noise was quite loud.
Stayed 2 nights in Nov 2020

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Neil, Camden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable room. Friendly staff. Recommend
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Anibal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
The Baybrook was a very nice place to stay. It was clean, comfortable and the staff were very accomodating. It is usually very difficult to get good accomodation in Muswellbrook but I was really lucky and the Baybrook did not fail to disappoint.
Stayed 1 night in Apr 2020

8/10 Good

Stenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Very friendly welcome room had everything we needed and a very comfy bed.
Stayed 1 night in Feb 2020