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Reviews of Hotel Muskogee

2.5 out of 5
Hotel Muskogee
3133 Azalea Park Dr, Muskogee, OK

Reviews

6.2
Rating 10 - Excellent. 37 out of 165 reviews" "
Rating 8 - Good. 38 out of 165 reviews" "
Rating 6 - Okay. 18 out of 165 reviews" "
Rating 4 - Poor. 39 out of 165 reviews" "
Rating 2 - Terrible. 33 out of 165 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Frank

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty property. Sheets and bedding not clean. Stained in several places. Carpeting had a lot of stains. No breakfast available which was advertised on Expedia. Also, a lot of out of order signs (ie exercise room). Not at well maintained property.
Stayed 1 night in May 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless outside of hotel
Stayed 1 night in May 2024

2/10 Terrible

Kalista

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would like to say this was a decent place to stay but I’d be lying if I did. When I first arrived the outside appearance wasn’t so bad. The pool which you could see from the outside was dirty and had trash in it. The place is cheap to stay but the kids and I were looking forward to the amenities. When we first checked in there wallpaper was peeling to the left of the front desk. It smelt of cigarette smoke and cleaner. We went back to our room after we got the key card. We saw that the fitness center was also out of order. When we got to the room our pillows were a little yellow but it looked clean. After a two hours I saw bed bugs! I couldn’t let my kids and I stay there. I told the guy in the front I saw bugs and we were disappointed that there were no amenities and that we’d like to leave. He really didn’t say anything other than he would need to call his manager. They still refused a full refund and charged me for a night despite knowing all the facts. I felt really scammed. Don’t stay here.
Stayed 3 nights in May 2024

2/10 Terrible

John, Ririe

Did not stay.
Stayed 1 night in May 2024

2/10 Terrible

Doug

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Like the location and surrounding establishments. Did not like the conditions of the room, public restrooms out of order, workout area out of order, carpets stained, trash remaining from previous occupants in room, ceiling holes, bathroom ceiling repair unfinished, bathroom sink falling off the wall, holes in shower ceiling, dirty showerhead, paint chipped doors. We checked out a night earlier and stayed with family on the last night. Will not be going there again.
Stayed 3 nights in May 2024

6/10 Okay

Jessica

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

angela

Stayed 2 nights in Apr 2024

6/10 Okay

Sheila

Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Stayed 2 nights in Mar 2024

8/10 Good

candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Benita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Harmoni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Harmoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Harmoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Downstairs has roaches everywhere. Bed's are horrible. People came to the room while occupie, not once but twice.. Breakfast is toast, oatmeal and cereal shared milk
Stayed 4 nights in Nov 2023

2/10 Terrible

Devon

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again. The place is dirty and noisy through the night. Our beds looked the sheets didn’t get washed well. Pillows were very uncomfortable. Looked like mice poop by walls, air conditioner barely worked.
Stayed 1 night in Nov 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Josh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

cecil

Disliked: Cleanliness, property conditions & facilities
I guess it is because they welcome dog owners but my room smelled like a damp kennel. It also had bugs in it. I tried to sleep there and if I were 30 years younger probably could have but not now. I checked out. The staff was fine, however. This place needs a big renovation or perhaps stay as it is, serving a niche market for big dog owners.
Stayed 2 nights in Sep 2023

4/10 Poor

Curtis

Stayed 5 nights in Aug 2023

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was friendly.
Stayed 1 night in Aug 2023

2/10 Terrible

rhonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and smelled like mold. There was mold in the bathroom and in the carpet by air conditioner. The pool that is advertised was half empty and had green mold in it. The paint was peeling and bricks are missing outside
Stayed 3 nights in Aug 2023

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The AC did not ok properly in the first room. They did change us to another room. There was a 5 gallon bucket in the hall in front of our door of the second room because of a leak in the ceiling. The TV did not work, couldn't be fixed. There was a bar of soap on the shower ledge from the previous occupant. The toilet paper holder would fall out of the wall. The min-fridge was frozen so solid you could not close the door and it was leaking on the floor. The hall carpet was very worn and shabby. The pool was horrible!!! GREEN water and lots of trash!!! Now for the positive - the bed was very comfortable and clean. The room was over all good.
Stayed 2 nights in Aug 2023

2/10 Terrible

Sharyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Laney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Patricia

Stayed 1 night in Jun 2023

2/10 Terrible

gerald

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wet hall way room dirty smells of mold
Stayed 1 night in Jun 2023

2/10 Terrible

Maddalena

Stayed 1 night in Jun 2023

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Itamar A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Caley, North Richland Hills

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I checked in, which wasn't a smooth process, and went to the room and it smelled like mildew the second I opened the door. There were places on the ceiling that were clearly just painted over mild/mildew. I have asthma and allergies and my chest started hurting after being in the room almost immediately. I went back and informed them I wasn't going to be able to stay there and I left.
Stayed 1 night in Apr 2023

6/10 Okay

George

8/10 Good

Harold

Stayed 1 night in Sep 2022
Response from Manager on 30 Sept 2022
Hello Harold,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was disgusting when I went to check in they didn’t even have my reservation so I had to find other accommodations
Stayed 2 nights in Sep 2022
Response from Manager on 13 Sept 2022
Hello William, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
Hotel was extremely dirty. Pool had no water in it and surrounding area was filthy. The maintenance guy was laying on a poolside chair smoking. Floor was filthy. We went to the room, key wouldn’t work. It is absolutely the dirtiest hotel I have ever seen. We could not stay there. I asked for them to reimburse my money. They said they would, but I won’t hold my breath. I was actually afraid to stay there because of the conditions.
Stayed 1 night in Sep 2022
Response from Manager on 9 Sept 2022
Hello Sean, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Ronald

Liked: Staff & service, amenities
Stayed 1 night in Sep 2022

2/10 Terrible

Alton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well it started off with a very unhappy employee checking us in! Used the lobby restroom to find a stopped up toilet, no soap or paper towels. Room was not the one advertised on Expedia, but the shift supervisor did the right thing and moved us to the correct room. The hall carpet is gross and stained up. The jacuzzi tub was huge and as I expected from my booking. However the faucet was broken and began to leak down stairs even. Paint on bathroom wall chipped up, room door is hard to close, and 2 of the lamps didn’t work. Overall not a great experience!!! Find another place to stay until they clean/fix this place up.
Stayed 1 night in Jun 2022
Response from Manager on 20 Jun 2022
Hello Alton,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Jamie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is absolutely disgusting. The moment you walk in you get hit in the face with mold/mildew. Walking to the room down the hallway make sure you bring water shoes because you can literally feel all the water under your feet. Hotel had so much moisture in the room even the bed was soaked. Blood stains on the walls in the bathroom. Definitely a drug/prostitution hotel. Not sure how it got so many good reviews because it’s terrible. I checked in and checked right back out. I was traveling alone so I felt very unsafe in the hotel. Staff was nice tho, getting my money back and canceling the room was easy. Do not recommend
Stayed 1 night in Jun 2022
Response from Manager on 14 Jun 2022
Hello Jamie,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!
Absolutely horrible conditions. Number of things wrong. "Full breakfast" is nothing more than frozen breakfast burritos or frozen sandwiches that you have to heat up in the microwave. The pool was green and had not been taken care of, even though it was June. The furniture in the room was damaged; the microwave was dented on top; the TV etc was plugged into a surge protector that was just hanging there; stains in the tub; black mold on the caulk and the ceiling in the bathroom; stains on the wall that were either crayon or blood, not sure which one; only saw housekeeping once even though we were there for 3 nights; had to go into the housekeeping closet myself just to get clean towels. I've posted pics for confirmation. Waiting on Hotels.com to process a refund. Staff would not help since I booked though Hotels.com app. Definitely not even remotely close to worth the almost $400 I paid for it.
Stayed 3 nights in Jun 2022
Response from Manager on 10 Jun 2022
Hello Megan, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

4/10 Poor

Beckye

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked in Feb for May and my room did not have the jetted tub. They said Expedia put me in room 200 and that is all he could do. I asked to cancell my reservation since the room was not what I had booked and the gentleman called his manager and they said they could not do that, they would be fined for cancelling since they already booked me in. The carpets was filthy through out the hotel and there was profanity written on the door frame of the elevator. The swimming pool was dirty and stagnant water looked like they have not cleaned from the last year. The shower curtain was about to fall off the wall. They did not code me key for they 2 nights so was locked out when we returned and had to have the office rekey.
Stayed 2 nights in May 2022
Response from Manager on 18 May 2022
Hello Beckye,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 Terrible

Sadie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting and old. Had we not already been traveling for 10 hours with two young children, we wouldn't have stayed. Other local hotels didn't have availability. Poop on walls, black mold, air conditioning barely worked, several lights and outlets didn't work, which I'm sure is a fire hazard. I wouldn't take my shoes off. We just slept and left.
Stayed 1 night in May 2022
Response from Manager on 16 May 2022
Hello Sadie,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Coulda been alittle better
It was a cute little hotel but the bed was dirty with stains along with sheets and comforters and the window shades were burnt from cigarettes it looked like
Stayed 1 night in May 2022
Response from Manager on 16 May 2022
Dear Guest,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 Poor

Thomas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was rundown and dirty. No smoke alarm. Toilet ran constantly. Pool was nasty brown. Sheets had blood stains.
Stayed 2 nights in Apr 2022
Response from Manager on 5 May 2022
Hello Thomas, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS!
This hotel is disgusting and poorly maintained. Owners should be ashamed of it. Rooms are outdated and reek of smoke. Rust and dust in the rooms carpets and finishings. Breakfast is sad, with not hot items. Theres a dirty microwave available for use. Hotel staff smoke right at the entrance. Stains on the hallways carpet. Every single day, I had to have my key cards remade. Water contains don't work and no water in the fitness room. Just gross!! DEFINITELY AVOID!!
Stayed 3 nights in Apr 2022
Response from Manager on 12 Apr 2022
Dear Guest,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Jerri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here! Very old! Stains on the walls, bed skirt, and floor. The beds were good! The pool was disgusting! Brown water. Not worth the $100 I paid!
Stayed 1 night in Apr 2022
Response from Manager on 8 Apr 2022
Hello Jerri,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.